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How would you rate Cider?
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GB
1 review
0 helpful votes
Follow mia a.
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The main app is really easy to navigate and with the customiable style preferences the recommended clothes match your style making it easier to find clothes you like. The clothes I have order have also have had high quality cloth and have even come with free extras like a tape measure and stickers.

Date of experience: May 22, 2023
Netherlands
1 review
7 helpful votes
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Bad service!
March 24, 2023

Please do not order from them as they've sent out the wrong bikini (I ordered a size S bikini, and received a size S top and size L bottom!) and I have to pay EXTRA in order for me to receive the correct item. Really bad service!

Date of experience: March 24, 2023
Jenny C. Cider Rep
over a year old

Hello Mandy! We're very sorry for that and if you've received an incorrect item :( Please send us a message on shopcider/cidergang at IG or FB with your order details and we'll check this out for you <3

Singapore
2 reviews
1 helpful vote
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The shipping is late
September 27, 2023

The shipping is latethe shipping is latethe shipping is latethe shipping is latethe shipping is latethe shipping is latethe shipping is latethe shipping is late

Date of experience: September 27, 2023
Jenny C. Cider Rep
over a year old

Hi Kim! We deeply regret any inconvenience caused by the delay casused by the peak season in receiving your order. We acknowledge the frustration that arises when expectations regarding timely delivery are not met. Our team would love to help check the status of your order, kindly please send us a message on Facebook (@Cider), Instagram (@shopcider/@cidergang)or email us at customer-feedback@shopcider.com

New Jersey
1 review
0 helpful votes
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Cider is a Legit Company
October 12, 2023

I almost never write reviews, but I searched reviews to see if Cider is a legit company, so I want to lend my insight for others like me. I had a very positive experience ordering from Cider. I live in the US, so my order was delivered to me in about a week. Many negative reviews said shipping takes a long time or orders don't arrive at all! It seems like those are one-off situations, and I hope that Cider addresses those complaints appropriately.
Other negative reviews cite the return process to be a nightmare - this is something that I didn't deal experience. I did initiate a return for a refund on some tops that were too large (because I mis-measured myself), but Cider offered me store credit and didn't ask me to ship the items back. Therefore, I cannot comment on an actual return and full refund process.
The clothing fit as expected, and the quality was as expected. I just want customers to know that this company is legit, not a scam. They even sent free small gifts with mine and friends' purchases which was nice.

Date of experience: April 16, 2023
Georgia
1 review
0 helpful votes
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Great first expirence!
November 22, 2022

I placed my first CIDER order recently and was very excited to check their products out but noticed that the order was processing for an unusual amount of time. I reached out to their customer service and got an INSTANT response via WhatsApp. The agent was incredibly helpful, quick and informative! They let me know that one one my items was out of stock and that the store was waiting to ship my stuff altogether but IMMEDIATELY offered to split my shipment so I could have everything else on the way. Can't wait to get my products and order again

Date of experience: November 22, 2022
Jenny C. Cider Rep
over a year old

Thanks so much for sharing your experience! We hope to continue serving you in the future!

California
1 review
0 helpful votes
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Review for Cider
December 1, 2022

I really do enjoy this site. They have cute clothes, fast shipping and even more sizing. As someone like me. It is difficult to find the right sizing so I'm glad they are inclusive.

Date of experience: November 29, 2022
Jenny C. Cider Rep
over a year old

Thanks so much for this feedback! We'll be sure to continue adding beautiful things for everyone!

GB
1 review
0 helpful votes
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Always thrilled
December 2, 2022

Made three orders with cider and have been happy with them every time. Quality is hit or miss but it's never terrible. Always arrives on time, even preorders

Date of experience: December 2, 2022
Jenny C. Cider Rep
over a year old

Thank you for your feedback! If there are ever any issues, just send us a message on IG/FB or via email on hi@shopcider.com!

Florida
2 reviews
11 helpful votes
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Package Lost; Customer Service Ghosting
July 8, 2023

I'm having a terrible experience with this company and I haven't even received my items yet. My order had an expected arrival date of 13 days ago, but I haven't had any tracking updates. I reached out to customer service last and they told me that it was in customs and I'd receive it in a few days. I did not. I reached out to OnTrac, who they supposedly sent it to, but they never received the package, but then I saw on Cider that my item was released from customs before I ever even spoke to their customer service. I attempted to join their customer service chat again and sat in chat with no response from the customer service rep for over an hour. I NEVER received a response. I reached out on Twitter and STILL did not receive a response. Finally I reached out by email and 1 business day later received a response telling me that my package might be lost and to give them 5-7 days to look for it. In my email to them, I also asked why I sat in the customer service chat with absolutely no response, but they did not answer that. However, based on this experience, I don't feel confident that I am getting my items or my money back if I don't receive them considering they didn't want to talk to after they "lost" my items. For reference, the first time I contacted the customer service chat, I received a reply within 2 minutes. Anyways, RUN from this company. Their customer service is severely lacking.

Date of experience: July 8, 2023
Jenny C. Cider Rep
over a year old

Hi Kelsey! We're so sorry for the experience you received from us :( The delivery time of the package depends on your location as well as the courier's situation during the transit time in which they may encounter delays due to the peak season. You may also check our shipping estimates here, https://www.shopcider.com/policies/shipping_delivery. We'd love to further assist you with your delivery concern, please send us a message with your order details either on IG/FB at@shopcider/@cidergang or email us at: customer-feedback@shopcider.com.

GB
1 review
0 helpful votes
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Amazing
December 2, 2022

Overall a brilliant experience! Came super quick, I think about a week and a bit as had some pre order items, but everything came so well packaged and the item quality is really good. Very happy

Date of experience: December 1, 2022
Jenny C. Cider Rep
over a year old

Thanks so much for your patience! We hope you love all the fits you got.

Missouri
1 review
0 helpful votes
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Great!
October 12, 2023

Could use a few more plus size options but has a lot more plus size clothes than other brands. And their plus size clothes arent boring, unflattering, or middle aged soccor mom core. Its actually fashion wich is great!

Date of experience: May 12, 2023
New Jersey
14 reviews
1 helpful vote
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Great quality clothing but slow shipping!
September 8, 2021

I ordered two sweater vests for a trip and sadly it took so long to ship that I didn't get to pack them on my trip. Shipping took about three weeks so be prepared!

Date of experience: September 7, 2021
Jenny C. Cider Rep
over a year old

Thank you so much for the feedback! Please note that pre-order items take a bit a longer to be shipped out out and shipping delays may occur due to any holidays or safety precautions which differs per location

Illinois
1 review
0 helpful votes
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Love cider
December 6, 2022

They have such cute stuff and all different kinds of aesthetics and cool interests. I really like how they have retro and vintage styles along with modern designs as well.

Date of experience: December 5, 2022
Jenny C. Cider Rep
over a year old

We're aiming to have something for everyone! Thank you so much for the love!

Australia
1 review
10 helpful votes
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Scammed out of money
May 22, 2023

Purchase $90 worth and they won't give tracking or respond to messages, I put in dispute via PayPal and they still won't respond.
Definitely dodgy, don't waste Ur money here

Date of experience: May 22, 2023
Jenny C. Cider Rep
over a year old

Hi Mel! So sorry about your experience with the tracking details :( Please send us a message on shopcider/cidergang at IG or FB with your order details and we'll check this out for you <3

California
1 review
1 helpful vote
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Better than Expected!
December 5, 2022

I was skeptical when my daughter put some items from Cider on her wish list but I took a chance and went ahead and ordered it even though it came from out of the country…I have had awful experiences from other companies like this before: receiving clothing made out of felt or paper not being sewn being too small etc. but this company runs true to size and the quality of their fabric is really really good…I have always wanted a velvet dress and the one I got looks exactly like velvet and it's very comfy cozy stretchy in an amazing blue color. Cider's pictures and descriptions are honest and consistent with the items I received. I ordered a belt that is good quality metal with a cool celestial design…I will be proud to give this item as a Christmas gift! The only con I can see is that they do not have plus size belts but my daughter is an artist and makes jewelry so she will Definitely be able to add on some chains to fit around her belly lol!
Thx Cider for having integrity. Never Change!

Date of experience: December 3, 2022
Jenny C. Cider Rep
over a year old

We truly appreciate your feedback! We're taking note of all of this!

California
1 review
0 helpful votes
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Dealing with app issue
October 12, 2023

The team was very helpful to check all details for my order and been able to reach out and resolve issues

Date of experience: July 17, 2023
Texas
1 review
1 helpful vote
Follow Gianna A.
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Great Clothes!
December 30, 2022

I absolutely love Cider! The quality of the outfits I always get is phenomenal and I love being able to shop based off my mood! I truly can't say enough about how much I love this company!

Date of experience: December 1, 2022
Jenny C. Cider Rep
over a year old

Hi Gianna! Thank you so much fro this feedback <3 we can't wait to see you in our collection! Please tag us when you post :)

Colorado
1 review
0 helpful votes
Follow Meah G.
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Yes!
October 12, 2023

They've got great clothes that fit nearly every aesthetic. The material they make their clothes with are great too. I love Cider!

Date of experience: September 20, 2023
Jenny C. Cider Rep
over a year old

Thanks so much for the feedback Meah! Dont forget to tag us over our socials@shopcider on Insta when you post! We'd love to see your new CIDER fits

Texas
1 review
1 helpful vote
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Good Quality Clothes
December 2, 2022

First time ordering from cider and may I say they have cute clothing. I know I only purchase one top so I can see if I like it. And I love the top so cute especially the quality. Definitely recommend

Date of experience: December 1, 2022
Jenny C. Cider Rep
over a year old

Agh! Thank you! We hope you get more Cider fits soon!

Georgia
1 review
0 helpful votes
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Perfect outfit
December 2, 2022

The clothes came exactly like in the pictures, the size chart also helps to know what size you can fit in. The shipping was fast and tracking was always updated.

Date of experience: December 1, 2022
Jenny C. Cider Rep
over a year old

SO HAPPY TO HEAR THIS! Thank you!

GB
1 review
0 helpful votes
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Cider clothing
December 6, 2022

I love this clothing site! It isn't too expensive and it produces high quality clothing! I've not been disappointed with any of the clothing I've brought from there

Date of experience: December 5, 2022
Jenny C. Cider Rep
over a year old

Aw, thank youuuu! Lots of new things to come, love!

Overview

Cider has a rating of 3 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cider most frequently mention and customer service. Cider ranks 129th among Women's Clothing sites.

service
47
value
50
shipping
54
returns
41
quality
48
+15