The main app is really easy to navigate and with the customiable style preferences the recommended clothes match your style making it easier to find clothes you like. The clothes I have order have also have had high quality cloth and have even come with free extras like a tape measure and stickers.
Please do not order from them as they've sent out the wrong bikini (I ordered a size S bikini, and received a size S top and size L bottom!) and I have to pay EXTRA in order for me to receive the correct item. Really bad service!
The shipping is latethe shipping is latethe shipping is latethe shipping is latethe shipping is latethe shipping is latethe shipping is latethe shipping is late
Hi Kim! We deeply regret any inconvenience caused by the delay casused by the peak season in receiving your order. We acknowledge the frustration that arises when expectations regarding timely delivery are not met. Our team would love to help check the status of your order, kindly please send us a message on Facebook (@Cider), Instagram (@shopcider/@cidergang)or email us at customer-feedback@shopcider.com
I almost never write reviews, but I searched reviews to see if Cider is a legit company, so I want to lend my insight for others like me. I had a very positive experience ordering from Cider. I live in the US, so my order was delivered to me in about a week. Many negative reviews said shipping takes a long time or orders don't arrive at all! It seems like those are one-off situations, and I hope that Cider addresses those complaints appropriately.
Other negative reviews cite the return process to be a nightmare - this is something that I didn't deal experience. I did initiate a return for a refund on some tops that were too large (because I mis-measured myself), but Cider offered me store credit and didn't ask me to ship the items back. Therefore, I cannot comment on an actual return and full refund process.
The clothing fit as expected, and the quality was as expected. I just want customers to know that this company is legit, not a scam. They even sent free small gifts with mine and friends' purchases which was nice.
I placed my first CIDER order recently and was very excited to check their products out but noticed that the order was processing for an unusual amount of time. I reached out to their customer service and got an INSTANT response via WhatsApp. The agent was incredibly helpful, quick and informative! They let me know that one one my items was out of stock and that the store was waiting to ship my stuff altogether but IMMEDIATELY offered to split my shipment so I could have everything else on the way. Can't wait to get my products and order again
Thanks so much for sharing your experience! We hope to continue serving you in the future!
I really do enjoy this site. They have cute clothes, fast shipping and even more sizing. As someone like me. It is difficult to find the right sizing so I'm glad they are inclusive.
Thanks so much for this feedback! We'll be sure to continue adding beautiful things for everyone!
Made three orders with cider and have been happy with them every time. Quality is hit or miss but it's never terrible. Always arrives on time, even preorders
Thank you for your feedback! If there are ever any issues, just send us a message on IG/FB or via email on hi@shopcider.com!
I'm having a terrible experience with this company and I haven't even received my items yet. My order had an expected arrival date of 13 days ago, but I haven't had any tracking updates. I reached out to customer service last and they told me that it was in customs and I'd receive it in a few days. I did not. I reached out to OnTrac, who they supposedly sent it to, but they never received the package, but then I saw on Cider that my item was released from customs before I ever even spoke to their customer service. I attempted to join their customer service chat again and sat in chat with no response from the customer service rep for over an hour. I NEVER received a response. I reached out on Twitter and STILL did not receive a response. Finally I reached out by email and 1 business day later received a response telling me that my package might be lost and to give them 5-7 days to look for it. In my email to them, I also asked why I sat in the customer service chat with absolutely no response, but they did not answer that. However, based on this experience, I don't feel confident that I am getting my items or my money back if I don't receive them considering they didn't want to talk to after they "lost" my items. For reference, the first time I contacted the customer service chat, I received a reply within 2 minutes. Anyways, RUN from this company. Their customer service is severely lacking.
Hi Kelsey! We're so sorry for the experience you received from us :( The delivery time of the package depends on your location as well as the courier's situation during the transit time in which they may encounter delays due to the peak season. You may also check our shipping estimates here, https://www.shopcider.com/policies/shipping_delivery. We'd love to further assist you with your delivery concern, please send us a message with your order details either on IG/FB at@shopcider/@cidergang or email us at: customer-feedback@shopcider.com.
Overall a brilliant experience! Came super quick, I think about a week and a bit as had some pre order items, but everything came so well packaged and the item quality is really good. Very happy
Thanks so much for your patience! We hope you love all the fits you got.
Could use a few more plus size options but has a lot more plus size clothes than other brands. And their plus size clothes arent boring, unflattering, or middle aged soccor mom core. Its actually fashion wich is great!
I ordered two sweater vests for a trip and sadly it took so long to ship that I didn't get to pack them on my trip. Shipping took about three weeks so be prepared!
Thank you so much for the feedback! Please note that pre-order items take a bit a longer to be shipped out out and shipping delays may occur due to any holidays or safety precautions which differs per location
They have such cute stuff and all different kinds of aesthetics and cool interests. I really like how they have retro and vintage styles along with modern designs as well.
We're aiming to have something for everyone! Thank you so much for the love!
Purchase $90 worth and they won't give tracking or respond to messages, I put in dispute via PayPal and they still won't respond.
Definitely dodgy, don't waste Ur money here
Hi Mel! So sorry about your experience with the tracking details :( Please send us a message on shopcider/cidergang at IG or FB with your order details and we'll check this out for you <3
I was skeptical when my daughter put some items from Cider on her wish list but I took a chance and went ahead and ordered it even though it came from out of the country…I have had awful experiences from other companies like this before: receiving clothing made out of felt or paper not being sewn being too small etc. but this company runs true to size and the quality of their fabric is really really good…I have always wanted a velvet dress and the one I got looks exactly like velvet and it's very comfy cozy stretchy in an amazing blue color. Cider's pictures and descriptions are honest and consistent with the items I received. I ordered a belt that is good quality metal with a cool celestial design…I will be proud to give this item as a Christmas gift! The only con I can see is that they do not have plus size belts but my daughter is an artist and makes jewelry so she will Definitely be able to add on some chains to fit around her belly lol!
Thx Cider for having integrity. Never Change!
We truly appreciate your feedback! We're taking note of all of this!
The team was very helpful to check all details for my order and been able to reach out and resolve issues
I absolutely love Cider! The quality of the outfits I always get is phenomenal and I love being able to shop based off my mood! I truly can't say enough about how much I love this company!
Hi Gianna! Thank you so much fro this feedback <3 we can't wait to see you in our collection! Please tag us when you post :)
They've got great clothes that fit nearly every aesthetic. The material they make their clothes with are great too. I love Cider!
Thanks so much for the feedback Meah! Dont forget to tag us over our socials@shopcider on Insta when you post! We'd love to see your new CIDER fits
First time ordering from cider and may I say they have cute clothing. I know I only purchase one top so I can see if I like it. And I love the top so cute especially the quality. Definitely recommend
Agh! Thank you! We hope you get more Cider fits soon!
The clothes came exactly like in the pictures, the size chart also helps to know what size you can fit in. The shipping was fast and tracking was always updated.
SO HAPPY TO HEAR THIS! Thank you!
I love this clothing site! It isn't too expensive and it produces high quality clothing! I've not been disappointed with any of the clothing I've brought from there
Aw, thank youuuu! Lots of new things to come, love!
Answer: Better quality.And awesome customer service of course!
Answer: SHEIN, but SHEIN has more low quality stuff( you get what you pay for), and they're apparently wasteful
Answer: Legit, bought ton of stuff from there and if you don't like it, just return.
Cider has a rating of 3 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cider most frequently mention and customer service. Cider ranks 129th among Women's Clothing sites.
Hello Mandy! We're very sorry for that and if you've received an incorrect item :( Please send us a message on shopcider/cidergang at IG or FB with your order details and we'll check this out for you <3