ShopGoodWillReviews 651

I bid on a pair of Tory Burch flats that are in very good condition. According to the item description they were Size 10.5. Maybe 10.5 Kids! No way! I waited about 1 week for them to get shipped, then, they arrived a day late, so it was about 2 weeks after I paid that I got them.
I would say that unless the shoe or item of clothing shows the size, I would not bid on the item.
Also, I tried contacting the goodwill store I was buying them from and they simply did not reply.

When I originally found this website, I thought it was a hidden gem where I could find great deals but with the outrageous shipping and handling charges, these supposedly great deals go out the door. I ordered an item(for a considerable amount of money) and it came to me with a hole. Since the item description had called the item "good" condition, I messaged the seller and after back and forth communication around a week and a half later I got an email saying i would be refunded. It's yet to go through to my bank account but assuming it goes through, i'm pleased with that customer service.

So far, I've gotten everything shipped to me in good condition, all items came intact and packaged well. Shipping and handling prices can be really high at times, which is my main complaint about this site. I buy from their one cent shipping section to avoid having to pay the overpriced shipping/ handling. Overall, the shopping experience is decent.

As an Merchandise Inventory Supervisor for an online Ebay store owner, I never cease to be shocked at the broken items we have received out of the box, the poor quality packaging materials and thoughtless packing techniques. Goodwill has lost its "goodwill " to its customers. This level of repeated carelessness is never the standard with antique, EBay store owners. Goodwill gets the items free and looks toward their profit line and have no respect for the market. You're thriving as a vintage etc dealer, but do not function in the class of these professionals. There are excellent choices in this marketplace and we will make that choice going forward. I will be sure to list a complaint with the BBB, and our fellow dealers and families. You have taken for granted that because you don't see our faces, you have no accountability. It's the opposite, we are very conscious of our hard earned dollars, and poor customer service is a sign of management and organizational flaws. We will also redirect charitable donations to another source such as yours. I'm sure your Founding Fathers and Mother's would turn in their graves in shame if it was possible. Find your mission and vision statement, blow off the dust and attempt to become a quality online company in 2020, stop hiding behind a historical name that represents quality, compassion and professionalism at its best.
Respectfully and goodbye!
JW Associates

I've found really cool amazing stuff at Goodwill auctions that I Iikley would never come across otherwise. Unfortunately it's a crap shoot if it will arrive intact or not. FedEx doesn't destroy them, incompetence in Goodwill's shipping/packing does.
If you decide to purchase anything, understand that you are gambling, not buying. Hit or miss on customer service, make sure to pay attention to particular sellers, like Goodwill of Central Texas. Never buy from Goodwill of Central Texas, ever.

I've purchased some nice items from SGW. But I've also purchased some duds and flukes. There is no recourse if you purchase a bad or defective item. They claim the items are as-is and not tested. I purchased a $360 guitar that is unplayable because the neck is warped. According to SGW, the item is as-is... even though no mention was made of a warped neck. I wonder if PayPal has any protection against defective products because SGW will not stand behind their items.

I was a bit skeptical when I saw an almost brand new pair of Salvatore Ferragamo shoes were going for $15.00 at the Goodwill online auction with just 5 minutes to go. The advertisement showed a Certificate of Authenticity by "Authentication First" "a small and unreliable company with two "authenticators" with little experience, (found out this later). So I decided to bid on them and I won the bid. When I received the shoes and started to look at the, I noticed that the shoes were not leather (a trade characteristic of all Ferragamo shoes). The sole and the upper were P. U. I contacted the Goodwill shop I bought them from and was told that the COA said they were authentic and that they would not refund my money. I decided to write Ferragamo and gave them the serial number stamped inside the shoes, and was told that that particular serial number did not exist in Ferragamo shoes. I contacted then "Authenticate First" person (Gina) and was told that since I was not the person on the certificate I could not request a a change of the COA to rectify their wrong authentication, only Goodwill could do that. So here I am in a Catch-22 scenario... How can this type of scam can be permitted online in the U.S.? Go figure... One thing I know for sure now, I will never support Goodwill Industries again in my life and will try to persuade other in doing the same..

I have spent thousands on items from these sites and finally confirmed my suspicions that many of the auctions are rigged and they gauge the customers with their "handling and shipping fees". I was watching an auction the other day, it ended on JULY 16,2020, for a Dior purse. I was going to bid on it. There were 12 BIDS on the purse. All of a sudden the auction ended and it now says there were O BIDS! This is a lie as I was watching and planning on bidding. Also, they charge 3.00 and 4.00 HANDLING FEES and the shipping is way out there. Also, if you send emails asking questions, many times they don't answer you. I sent three email to the PA store and NEVER got a reply. The SOUTHERN, CA store is the one that took off the Dior bag and said there were NO BIDS... The workers are rude and lazy. They expect you to spend a large sum of our hard earned money BUT don't ask for clear pictures and better descriptions because many times you won't get them. I am told, oh, we put it in a box and can't take it out now. Well you say you are saying a real Dior bag YET you don't take pictures of the inside or give a detailed description of the item... BUYER BEWARE,,,