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I received my guitar. I was charged me $70 for shipping which is dramatically more than any other guitar I have purchased. It came in a box that could hold 4 guitars. Was the oversize box the reason it was so expensive? Very little packing material and very poorly taped. Also the slowest shipping of any I bought recently. Bad deal. Also they put a sticker right on the front of the body that will be hard to remove without damaging the paint.

Goodwill simply makes profit off their shipping. I do not understand how it costs $50 plus to ship a 1 1/2 pound ukulele. When I ask, I get the meme answer of "We have to ship by shape, not weight. The problem with that stock answer is, nobody else charges that much. If the other sites are saving money for their customers with alternative shipping, (in other words not FEDEX) they could save their customers an enormous amount by following suit. But they do not, because FEDEX gives them the opportunity to charge one way and then ship another, then lie about it. I used to shop with them online, sometimes several times a month, but I cannot remember the last time I did. And yes, I realize they are there to help the down and out, but I am poor as well. When I can actually buy the same item new for less than used on Shopgoodwill, why would I bother., well I don't anymore. And when people ask what I think of them, I am quite honest about it. Well, good day.

I was really disappointed; I bought a white leather coach bag online $58 dollars before tax and shipping cost. The bag pictured is really in great shape but they didn't pictured inside the bag that was really peeling all over. And they said they can't refund me nor returned the item coz it says on the description which I didn't see it at the first place and it was not pictured the inside. Never again. This goodwill company is abusive, expensive bag for a peeling bag. Hopefully they will close.

1 received the 14K gold necklace with mini cross (ID order# *******) that l bought a from Palmetto Goodwill North Charleston, South Carolina). The necklace is twisted and the hook is broken. I cannot do anything with it. This goodwill store lack honesty and integrity. Don't buy anything from them.

My recent experience with Goodwill Industries of Kentucky's Lexington online shopping team, particularly with representatives Lara and Vanessa, has been incredibly disappointing. Goodwill's mission, as stated on their website, is to "enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people in need reach their fullest potential through the power of work." Unfortunately, my interaction with their team demonstrates that this mission is not upheld in their customer service practices.

I reached out to cancel my bid on an item, explaining my reasonable circumstances: I had lost all other bids associated with the purchase, and the shipping and handling fees were nearly equal to the cost of the item itself. This made the transaction entirely impractical and burdensome. Instead of showing understanding or flexibility, Lara and Vanessa repeatedly hid behind rigid policies, ignoring both my concerns and the goodwill they are supposed to represent.

I also pointed out that nowhere in their terms of service or item descriptions does it clearly state that bids cannot be canceled after an auction ends. I suggested adding this as a disclaimer to avoid further misunderstandings, but my feedback was completely brushed aside. Furthermore, I referenced their own website, which explicitly states that bid cancellations are possible. Still, they chose to rigidly enforce an arbitrary location-specific policy that contradicts Goodwill's broader guidelines and principles.

This level of unkindness and inflexibility is the exact opposite of what Goodwill claims to stand for. If your mission is to eliminate barriers and help people, perhaps you should begin with showing a modicum of compassion and understanding toward your customers. Instead, I was met with canned responses, a refusal to consider my situation, and a complete disregard for Goodwill's own stated values.

Goodwill Industries of Kentucky - Lexington, your unwillingness to accommodate reasonable requests and your lack of transparency in policies are not only frustrating but also damaging to your credibility as an organization claiming to serve the community. Lara and Vanessa, I hope this review serves as a reminder to prioritize people over rigid bureaucracy and actually embody the mission you claim to uphold.

I would strongly caution others against dealing with this location's online shopping team unless you are prepared to be met with cold, unyielding policies that show no regard for Goodwill's purported values.

Awful. If your winning bid isn't what they'd hoped they will recant your bid and claim some BS excuse. It's happened too many times to be accidental. If you over bid based on pood description you are still forced to pony up. There are exorbitant shipping, handling, and other BS fees that will completely negate any potential savings you may have had. Stay away@

I have bought a few things from this site. ALWAYS watch the shipping costs. I saw an auction today that said the actual weight was 4LBS, but they were charging shipping for 28:BS. You can't tell me they are using 28 LBS of shipping materials to ship a product. THIS IS RIDICULOUS! I guess I would say, BUYER BEWARE! I would rate 0 stars if this site would let me...

Even 5 pcs of Lego the shipping will be between from $12.49 to $13.49 for shipping, Blood sucking vampires. How do you justify that?
Order Summary
*******
Subtotal$13.01
Tax$2.04
CO Retail Delivery Fee$0.28
Shipping $10.61
Handling$2.99
Order Total$28.93