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How would you rate ShopRite?
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Pennsylvania
1 review
0 helpful votes
Follow lisa c.
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At Shop Rite to do full order of groceries so we order deli items at kiosk and proceed to shop. Approximately 30 minutes later go to pick up order at deli. Nothing in pick up area so we stand a few minutes and wait. Still nothing so I proceed to check out while my husband waits at deli counter, and waits and waits. Eventually he asks a gentlemen behind the counter to check on our order. Gentlemen comes back and says "Um, the ticket was still in the printer, no one picked it up but he wasn't working on customer orders, but he will start it now." What's the point of the kiosk? What's going on? And might I also mention, it was not busy. 1:30 on a Tuesday afternoon.

Date of experience: February 4, 2025
New York
2 reviews
1 helpful vote
Follow Michael D.
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Most of the time even the simple items in shopwrong are poor quality and overpriced. Today 12/28 I couldn't find any eggs and meatloaf mix. They did have ribs but frozen. Not happy with the quality of shoprite so I think it should be renamed SHOPWRONG.

Date of experience: December 28, 2024
New York
1 review
1 helpful vote
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Home Delivery
October 28, 2024

I've been getting home delivery for 2 years. I've always requested back door delivery ONLY, but they keep coming to the front door. I ask why not the back door and they say no one told them. The last 2 people didn't speak English so it took awhile getting them to the back door. I'm 87 and handicapped so the back sliding door is the only one I can handle.
Today I got delivery of 4 tomatoes. They were hard enough to drive nails into plywood. The produce manager should be fired for allowing produce like this to be sold.

Date of experience: October 28, 2024
South Africa
1 review
1 helpful vote
Follow Babs N.
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Wrong pricing
September 17, 2024

I had a bad experience last week at Shoprite I bought Viennas for R69.99 yet on the shelve they were under a price of R39.00 I only noticed when I was home…

Date of experience: September 17, 2024
New Jersey
1 review
2 helpful votes
Follow DaDe R.
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Disappointed
March 11, 2024

Shoprite-Brookdale
New Jersey

Why your store is almost ALWAYS out of stock with the items needed most. This happened so many times. Also slapping on all those additional fees-online shopping fee, bag fee, etc. and charging $14.99 for delivery when most supermarkets delivery for free does not help to keep customers loyal. Please assign someone to keep shelves well stocked.

Thank you.

Date of experience: March 11, 2024
Connecticut
2 reviews
3 helpful votes
Follow Marie D.
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Totally Disgusted
October 10, 2023

I purchased shoprite brand half and half. I went to use it this morning all that came out was cloudy water. I brought it back for exchange and they said no because they don't exchange perishable products after seven days. I explained the product didn't go bad I didn't get half and half in the container, must of been a problem when packaging at the factory. I wasn't accommodated. I left frustrated came home and called customer service no help there either.
List a customer after seventeen years.

Date of experience: October 10, 2023
New York
1 review
1 helpful vote
Follow Sabina T.
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I shop different days & different hours, but it makes no difference. Too often, SR in Chester NY is out of the sales stock and if it is a digital item, you cannot get a raincheck for the digital price. Also, I am older, and it takes me longer to pack. In the meanwhile, as soon as I pay, the cashier is taking the next order, and those items are getting close to the ones I have not yet gotten to. I am tired of feeling rushed to pack and get out. On the other hand, almost all the cashiers are pleasant and some even offer to help me pack. Oh, and I almost forgot - the meat is usually good here, but the produce is often not so good.

Date of experience: January 15, 2024
Pennsylvania
1 review
2 helpful votes
Follow Lisa B.
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Don't like store
September 2, 2023

Shoprite on island ave near Lindbergh its clean and all n neat but I wanted to see the store manager and he was not there.some of manager which he was the not the manager of the store did not help.he was a young kid n I was explaining to him about how my lunch meat wasn't packaged right n all he did was look at me crazy! I will never ever go back to that store again.my beef bacon from the deli was not packaged right. Half of the bacon was unwrapped.will not be going back there again! N I have a picture of the bologna beef that I shouldn't had gotten

Date of experience: September 2, 2023
South Africa
1 review
1 helpful vote
Follow neville g.
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Store manager mast all staff the same as he treat his familie
And must not scatter the staff members hopes and dreams
The staff menber is good to help out when to stand in to take control if when no body is available

Date of experience: March 11, 2024
New Jersey
4 reviews
5 helpful votes
Follow Rafael I.
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The Shoprite 9-slice Pizza has been replaced by their new Bowl and Basket label. The only problem is that although the box size is the same, the product inside is 2/3 the size of the Shoprite branded version. Its very odd looking, like it was a manufacturing error; a badly cut lot. It sits in a mostly empty box that's just over 18 oz. Another victim of product downsizing. Maybe Shoprite thinks we're stupid, but Walmart individually wrapped deep dish pizzas are comparable. One more reason to get my groceries at Walmart. Way to go Shoprite.

Date of experience: February 25, 2021

Overview

ShopRite has a rating of 1.3 stars from 143 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ShopRite most frequently mention customer service, credit card and home delivery. ShopRite ranks 116th among Grocery Delivery sites.

service
58
value
55
shipping
25
returns
29
quality
53