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New York
4 reviews
1 helpful vote
Follow Norma D.
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The Gateway Deli
September 18, 2023

I love black navel pastrami and I waited patiently after one female customer had been waiting while watching the hero lady talk and spit over heroes, the manger with a dirty nylon scarf stood in the corner and another customer repeatedly had to tell a staff member his order over and over again. NOT ONE TIME DID THEY CLEAN THE BLADES. Pork and cheese, turkey or beef mix. The heavy set, contact wearing light eyed male told me it was possible that pork had contaminated my pastrami. I walked away and reported this males nasty disregard to health. The blade was filthy with all types of food products. The health inspector needs to be called. The heavy set white/Hispanic looking male was also wearing a nasty dirty coat that was supposed to be white and clean. The Gateway, Brooklyn ShopRite DELI IS NASTY AND THE STAFFS ATTITUDES ARE WORSE!

Date of experience: September 18, 2023
New Jersey
1 review
3 helpful votes
Follow Pablo Z.
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On August 15 at 6 pm I proceeded to buy at the ShopRite located in Sucasuna. I always enter with my two dogs in a doggie car, not only in this establishment but in all the ones in the area such as Walmart etc. And nowhere have they ever asked me for documents that they are service animals since at no time did they touch the supermarket floor and even less have the ShopRite carts been used to enter them. Just because this woman is uncomfortable with pets.
I call on all pet owners to speak out on the matter and this woman be penalized and not buy on this site again

Date of experience: August 15, 2023
Delaware
1 review
3 helpful votes
Follow S A.
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I called ShopRite 2xs to get in touch with a manager and no one ever answered so here is my review. I bought cream of crab soup (bowl&basket) brand.The soup was filled with pieces of hair.In a closed package so I don't know where it's being packed at. But y'all need to get it together that's disgusting.And answering the phone I'm assuming is too much.As of now no has connected me to a Manager after 3 attempts that's ridiculous.

Date of experience: October 5, 2021
New Jersey
1 review
5 helpful votes
Follow Nicole S.
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Missing items way too many. And they are common items that my husband purchases weekly. Going to go over receipt for it seems off as well. Corporate is missing out on dealing with these issues and not handling this appropriately. It makes me want to shop at a completely different store. For they are ignoring people being ripped off!

Date of experience: August 11, 2020
New York
1 review
3 helpful votes
Follow Jersey L.
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Epic Fail!
May 28, 2022

A few weeks ago, they updated their website and their app, so now nothing works properly. Everyday, it's a different issue and those of use who depend on grocery delivery have had to take our business elsewhere. Apparently, not enough of us have been inconvenienced, so they repeatedly ignore the issues. I'm disappointed in the lack of customer care - it's just a shame to see loyal customers ignored.

Date of experience: May 28, 2022
Washington
1 review
2 helpful votes
Follow Connie H.
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Since they did the new upgrade last month, I have been unable to pay for my online order. I have been getting a message on the final step to pay for the order. I get "There is a problem with contacting payment payer. Please try again later or refresh your screen." I tried doing both and it didn't work. I have been using this same debit card for years with no problem. Have reported this issue several times, but no one ever gets back to you. Each time after waiting over 30 minutes, I've been told that they will have to turn this over to their IT department.
Over 2 weeks and still can't put in an order for delivery. Meanwhile have missed the specials because of this. How long will it take for someone to get these problems fixed? They should go back to the old app until they've TESTED and got the bugs out of this update.

Date of experience: May 28, 2022
New Jersey
2 reviews
0 helpful votes
Follow PrincessH O.
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Is in Hamilton, Princeton, North Brunswick and Edison. They provide the best service, have professional staffs, friendly, helpful than some of the other Shoprite. I will recommend them to Shoprite customers.

Date of experience: August 16, 2022
Massachusetts
1 review
1 helpful vote
Follow Dolores K.
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I like ShopRite from home and every person who has delivered has been absolutely wonderful. However, ShopRite from Clark is always out of the stuff that is on sale. My last four orders we're missing things that were on sale because they didn't have it this is very frustrating to me. Yes they will call and offer a substitution but the substitution is three times the price of what was on sale. Once again, today I ordered the Life water bottles that were on sale and they were out of them with the excuse that they sold quicker than they thought they would. Come on now it's life water if you put it on sale people are going to buy it as it is expensive to begin with so a sale makes it a great purchase! I think Clark ShopRite has to get it a little bit more together.

Date of experience: December 7, 2019
New Jersey
1 review
1 helpful vote
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Above and beyond
February 3, 2021

I had a home delivery scheduled right after 12 inches of snow had fallen in the last few hours. The young ShopRite delivery girl shoveled a 3 x 4‘ path around my front door so that she could place the groceries on the ground rather than in the snow There's no one had come to shovel us out yet. I thought this was outstanding service way above and beyond what she had to do. I'm going to contact ShopRite directly so I can give her name to someone that needs to know how wonderfully she does her job.

Date of experience: February 2, 2021
Rhode Island
1 review
0 helpful votes
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Italian ice
May 25, 2022

You always had sugar free Italian ices and now there are none. Me and many friends bought them every week. I hope you carry them again soon. I came especially to your store to buy them. I'm so disappointed!

Date of experience: May 23, 2022

Overview

ShopRite has a rating of 1.3 stars from 143 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ShopRite most frequently mention customer service, credit card and home delivery. ShopRite ranks 116th among Grocery Delivery sites.

service
58
value
55
shipping
25
returns
29
quality
53