Shoprunner

I shopped directly on a stores website (Soma) and as I am ready to checkout there are options for quick delivery since I am leaving for vacation tomorrow 05/27. Shoprunner was one of the options available so I chose it. I placed my order 05/23 and going into their website shows that my item has not even shipped yet as of today 05/26. What in the actual f****! I could've just used Soma's regular shipping and I would've received it faster than this. Chatted with a Greg online and he advised that my item was not eligible for 2 day... then why are you an attractive option at checkout on another vendors site? GARBAGE! I'm so mad =(

They have absolutely no communication with merchants store. Printed label and sent return for Saks off Fifth and it's been a week since tracking says it was delivered, no email confirmation nor does the merchant store have any record of the return. Called Saks off Fifth and gave tracking info and it looks like it went to the right place but can't tell me if they have it. They said I can expect a credit in 10-15 business days. Really? I've never had a return take that long

I've had the same problem with a refund from saks off 5th. I sent the return a month ago and FedEx shows delivered but saks says I have to tell shoprunner. Shoprunner does not respond and I've called saks more than 4 times. I recently got an email and saks is sending the return back to me! This makes no sense! Avoid at all costs

I really don't understand what value they add. Most merchants already give free shipping and returns - so maybe use shoprunner for the ones that don't? I ordered a pair of shoes through them from Neiman Marcus to be delivered from Dallas to Houston. It's taking them SIX days. I could drive it in about four hours.

I have been a fan of shop runner in the past. It has become a joke on 2 day delivery.
Orders placed are now taking a minimum of 5 days. Why should we use the service when the actually store ships faster?

I ordered two big shipments from Thrive Causemetics. Both were returned back to sender because Shoprunner added the wrong zip code to my address. I could not correct the problem. So I paid for the product but had to manually call Thrive and have a long conversation about the complicated problem. Thrive was awesome, mind you; Shoprunner was worthless.

Bought a laptop, signed up for shoprunner "free 2 day shipping." Laptop shipped the same day, within hours of my order, and sent me this horrible spam filled page that looked like malware as "tracking" - view source let me get the actual UPS tracking number, which reveals that they sent it UPS 3-day Select. So apparently the "free 2 day shipping" claim is just what they say to get you to sign up.

All the stores on their list are stores for very high-end people and yet this is an app designed to save money I don't think they understand that rich people don't really care about their shipping prices and are not going to spend the time to go through an extra app just to save a few dollars they need to Target stores for poor people like Walmart Dollar general etc. I don't really understand who this was designed for honestly

Shoprunner not only fails to keep commitments, but also fails to accept accountability. Shipped two packages from a retailer to same address. One using shoprunner one using stores service, the only one to arrive in two days for Christmas the store service. Still waiting for Shoprunner's shipment looks like 3 more days. Support says its the retailers fault contact them for any issues, strong example of what a company should not do.