ShoprunnerReviews 162

Was shopping for Father's Day and ordered a hat and t-shirt for him from the NHL website, shoprunner pops up for their free 2 day shipping with membership. Thought it was great and stuck with NHL since it fit my time frame. Finally shows up (never got an email confirmation) and it was JUST THE HAT. Contacted shoprunner and they go 'so sorry we don't know why'. Then reach out to NHL and they tell me only the hat went through for the two day. Overall terrible experience, didn't help the customer service rep didn't know what was happening- and i was thinking the shirt was lost in mail. Now giving gift two separate days. Completely bummed.

What a total farce. I wanted to get free shipping from an online retailer and I know that shoprunner works with their site, so I signed up. The retailer site doesn't have any mention of shoprunner (they did years ago). You have to shop "through" shoprunner, and the prices there are 400-500% higher than going to the online retailer site directly.
What a scam.
I called my credit card and had them issue me a new card with a new number for fear of what this scam company shoprunner will do with it.

I wish i had read these teviews begore i got swindled snd topped off bu thrse eotld class $#*! liars. Ehen something serms too good to be true guess what IT IS! I got greedy and stupid. Believed the BS story about free 2 day shipping. Now my sttliff shipped out ups ground and of course it is lost. When i tried to cancel my subscription my e mail account eas locked out. Customers service is another joke. They insisted that my e mail log in credentials were still ok but drspite numerous attempts I am now unable to log in and cancel my subscription. Do yourself a favor tead these reviews before you sign up for this scam. This many 1 star reviews indicates big problems. Dont be the next victim

So here goes. As others have stated, ShopRunner only "ships" your order, and does not process it. This is disclosed in their FAQs. So when you get a delivery date on your order confirmation page, this is not guaranteed because the vendor could delay the processing. The problem is, that the advertising leads you to believe something different. Any rational person assumes that shipping time already includes processing time, and that the processing time from the vendor is expedited to ensure that the shipping time commitment is honored... because the vendor and Shoprunner should both be working TOGETHER to get your order out and delivered on time. If not, the separation between processing and shipping needs to be stated upfront in their advertising, in order confirmation emails, etc. It is not enough to have this listed in their FAQs. It is simply not reasonable for someone to assume that the delivery date they are promised in writing in the email and order confirmation page is strictly dependent on vendor handling time, when the vendor and ShopRunner are partners in the same crime and promise a specific date. It's not a customer's job to think about the back-end relationship and process between the vendor and ShopRunner.

The other issue is that ShopRunner does not notify you of the shipping delay, or even show your original promised delivery date in your account (that's up to you, to document and confirm based on your original order). Good luck keeping track of everything!

In my experience, my order from Saks 5th Ave was supposed to arrive today (Friday) but neither Saks nor Shoprunner found it necessary to inform me that the order is delayed and is now arriving next Tuesday. I only figured this out because I went to my ShopRunner account and checked the tracking. I must be spoiled by Amazon but I'm really appalled that neither Saks nor ShopRunner put the customer first. It's 2019. Stop with the shady business practices, be transparent, and let customers know when orders are delayed so they have enough time to create a backup plan. Thanks Saks and Shoprunner for this "amazing" partnership and customer experience.

The so-called 2 day free shipping from Shop Runner is 2 days from whenever the retailer processes it. And this is not mentioned anywhere on the retailer or American Express websites. It is completely misleading, and has caused me to not have a Christmas present for my son. They do NOTHING. They do not troubleshoot, and they say delays in shipping are the fault of the retailer. So what do they do. Nothing but promise 2 day delivery which never materializes. By the way, they also do not deliver on either Saturday or Sunday, even during the Christmas season. HORRIBLE so-called service that companies like Brooks Brothers and American Express should have nothing to do with.

BEWARE BEWARE BEWARE,

They are the worst company ever! The company you order thru them will stop sending return labels for shoprunner expects you to print them out. Really? Been with NY and Co for 8 years and they don't send me return, labels anymore. I NEVER EVEN SIGNED UP FOR SHOPRUNNER BUT THEY SAY I HAVE. Customer service had an attitude and never sent the return labels I asked for. Took 2 phone calls. She said and I quote... do you know there is Technology now? Really? To receive a return label? What am I suppose to send the items thru my computer. I immediately canceled but who knows if she even did that. Also... shame on NY and Co for not sending the labels anymore. BEWARE. Not worth so called 2 day shipping. Join Amazon...

Have you ever thought to your self "man 2 day shipping is just to darn fast!" Then boy oh boy do I have good news for you friend. Shoprunner will make sure your package is strapped to the back of the nearest Sloth and set loose from across the country, ya know when they get around to it. Maybe you will get your package, maybe you wont. Who do you think you are the king or something? The good news is you'll have plenty of time to catch up on all those books you promised you'd read. Exam coming up in college soon? Don't worry your package wont be getting in the way of studying. Worried about a recent felony conviction? Don't fret, your package will still be on route when you're done serving your time. Going to be out of town soon? Again, have no fear shoprunner has probably forgotten you even placed an order to begin with! Now you no longer have an excuse to not call your mother with all the extra free time coming your way waiting for your package. Dont believe me? Just listen to this testimonial of a satisfied customer.

"Shoprunner has truly changed my life. I ordered a gift for my sons 5th birthday which was 4 days away, so I chose this 2 day shipping option, thinking I was in luck. When the package finally arrived I was confused at first. That is until I opened the package and realized it was the gift I had bought my son for his 5th birthday! I immediately called him to tell him the good news, but ever since he got married and had kids of his own he's so busy we barely ever speak. So I decided to just keep the gift for my self. Thanks shoprunner!"

I purchased clothes from Juicy Couture and they had an option to be eligible for shop runner if you spend a minimum of $150. The two day delivery was showing that my package would arrive on Friday. I made the purchase on Monday and it shipped on Tuesday, which should have been enough time to arrive by Friday night as the estimate showed - that's two days. I checked the tracking and it said it would arrive on the following Monday. Being that Thursday was a holiday, JC claimed the package would be delayed and would not arrive at their warehouse until Friday (today) and would therefore be delivered on Monday. I intentionally spent more money so that I could get the package by Friday because it was a gift that I was buying for someone's birthday and I'm not even going to be home when it arrives because I'm catching a flight at 6am on Saturday. To even have an ad on their website pop up saying I will get the delivery by Friday if I spend a certain amount is false advertisement. They said they were sorry, that's it. So now I don't have a gift to give to someone that I bought for them and they'll have to wait 5 days to get their gift because the package won't be at my house until Monday and I'll be out of town until Wednesday.

The only positive about shoprunner is that I got free shipping but now I can't return anything because I'm not receiving emails from shoprunner and I can't access my account online because it doesn't recognize my email. I have spoken with 3 different customer service people who have all assured me that I would receive my return shipping label via email. 3 days... nothing.
I call again today and the woman says she'll open a ticket regarding the problems with my account and someone will contact me via - you guessed it- EMAIL!

This place is a joke.