Ordered Christmas cards arrived on time, December 6 cards are very dark and its been 9 days and no one has addressed the issue. I call and the managers are always on the phone and customer service can not make a decision. I will not use them again it has been very stressful and they will not put a supervisor on the phone because they are always busy. Customer service is not able to expeditate that time is of the essence. It has been stressful using them this year.
I'd give 0 stars if i could. Make sure not to order from this company. Ordered our Xmas cards on the 12th and even paid extra for shipping to have them on time by the 16th and as of the 19th, they have not even CREATED them yet! And no apologies or explanation.
Ordered my cards on Dec 4th. It is Dec 15th and I still do not have them. The processing time is not explained when ordering. 9 days processing and still waiting on the cards. I bought foil press which is more expensive, so you would think they would put more care into the order being that I spent so much. Ruined my Christmas being so frustrated everyday waiting for them to arrive.
I had to do a chat to make a change to my holiday cards, because I couldn't get anyone on the phone, and the idiot put the words "new year" at the bottom of my card instead of changing to lower case the words "New Year" in the sentence above. I will be going back to Shutterfly.
They shorted my order by over half. When I called they started out promising quick service to fix their error. That is where is stopped bing positive. I have Customer Service emails from 5 different reps all stating differing things- not one of which has actually happened. Nothing shipped when it said it would, or how it would. They made an error and promised expedited printing and shipping to remedy. None of those happened. Now it will be Dec 22 before the rest of our Christmas Cards arrive so I can send them out. What a joke! They ruined out holiday cards, and have no explanation on why every person had a different excuse and none of them were honest. I cannot express how disappointed I am. NEVER ORDER FROM THEM- THEY WILL RUIN YOUR EVENT>
Will never order from them again. Christmas cards ordered in NOVEMBER are 2 weeks late. Customer service response is very slow and bizarre, such as asking me for full address, when it is included in the email they just sent me. Clearly it is a bot or someone stalling for time. RIDICULOUS - BEWARE!
I had a great customer service experience when I was placing my order
And was very excited to switch from Minted to Simply to Impress.
Unfortunately, when my order arrived, they completely messed it up. They
Misprinted the addresses and neglected to stuff, seal, stamp and send
The envelopes directly. I chose this company because of this service and
Because of the positive reviews I read. When speaking with Customer
Service about this issue, they were unwilling to actually fix my problem
And just kept repeating that they could refund the cost of my address
Labeling. The regular Customer Rep and her supervisor were both so
Unhelpful and refused to help in any other way. I am so disappointed in
This company.
DO NOT BUY YOUR CARDS FROM THEM! I received envelopes that were not glued on either side and opened up into a flat piece of paper not making them functional as envelops. I immediately reached out to them and got no response. I then did a live chat with them and they did not want to reimburse me for having to go out and purchase envelopes myself in order to get my Christmas cards out in time as I mentioned before because they never responded to my emails. I was told that I did not pay for the envelops and they "came" with my Christmas cards. They weren't able to help in any way what so ever. Just save your time and the headache and order else where!
I ordered "save the date" magnets from simplytoimpress.com and I accidentally uploaded a screenshot of the photo I wanted and the resolution wasn't perfect so the designer reached out to me and let me change it to a better photo and made sure I was happy with the image before printing and they sent these to me so quickly I couldn't believe how fast I received my order and it's absolutely beautiful and well packaged! Very impressed.
The cards themselves were very nice once I received them but that was 11/2 weeks late after their estimated last date so couldn't send them out before Christmas. A waste of money!
Overview
Simply to Impress has a rating of 1.6 stars from 145 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Simply to Impress most frequently mention customer service, christmas cards and day shipping. Simply to Impress ranks 57th among Greeting Cards sites.
- Visit Website
- Calabasas, United States
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members