Simply to Impress

This company didn't deliver my cards and then refused to give me a refund. Very very rude customer service to the point that I almost started crying they were so mean

THE WORST! Avoid this company at all costs. Ordered cards in early December and a week later a shipment arrived with one ornament and NO CARDS. Called immediately and (after 45 minutes) told they would "reprint" and expedite shipping. No updates for two days and called again and after AN HOUR AND FORTY MINUTES told "that paper is no longer available"... so they were NEVER going to print them OR contact us. No refund. No accommodation. Just unreal. PLEASE TELL EVERYONE YOU KNOW TO NEVER, EVER, EVER USE "SIMPLY TO IMPRESS" -- they are liars and thieves and should be in prison.

The card itself turned out fine, but they were never shipped to the 48 recipients! After realizing nobody received their invitation I contacted the company. After several emails back & forth I was told that their mailing service is not working "for some reason". WHAT? Their resolution was to give me the choice of cancelling my order (very late for that option!) or having the cards shipped to me and I could stamp them and mail them. Great. I asked them to comp expedited shipping, which they did. Imagine my surprise when I got the cards two days later and every envelope was BLANK! When I called the customer service rep looked up all the emails and then acted like she was doing me a real big favor by refunding the money I paid to have the recipient addresses and return address on the envelopes. Um, the envelopes were blank and they left me the the frantic task of buying labels at Staples and pleading with the guy there to rush my order so I could get the envelopes addressed and to the post office, now two weeks late. WOW! Simply NOT Impressed!

After reading through these reviews I am completely surprised that this company has such a bad reputation (I had no idea). In the last 8 months I have ordered Christmas cards, save the dates, wedding invitations, and now wedding postponement cards and have never once had a single issue. I have been a return customer as they have gone out of their way by doing things like sending me a free magnetic save the date as a keepsake (even though I only ordered the card version), and giving me 50% a off coupon because I have been a repeat customer. I was able to get all of my wedding invitation, RSVP cards, detail cards, and addressed enveloped for under $250, which compared to other companies is a steal! All of the cards I have received has been great quality, exactly as described, and gotten to me fast (within a week). I plan to be a repeat customer and am shocked that they have so many negative reviews. I guess people only take the time to write a review when they are dissatisfied with a company but not when they are pleased?

HARD TO TELL WHAT IS MORE DISAPPOINTING. THE POOR QUALITY OF THE PHOTO WHICH IS NOT LIKE WHAT I DOWNLOADED OR THE UTTER APPALLING FAILURE TO GIVE ME ANY CUSTOMER SERVICE. THE PHOTO WENT FROM A BRIGHT SUNLIT PIC OF MY DOG TO A DARK BACKGROUND WITH NO LIGHT. THEN, WHEN I CALLED TO LET THE COMPANY KNOW WHAT HAD HAPPENED, I WAS KEPT ON HOLD FOR 15 MINUTES BEFORE I GOT A REAL PERSON WHO THEN PROMPTLY PUT ME ON HOLD FOR ABOUT 15 MORE MINUTES AND THEN THE LINE WENT DEAD. LAST YEAR I GAVE THEM A TOP RATING. THIS YEAR IT SEEMS LIKE A DIFFERENT COMPANY. CAN'T POSSIBLY SEND OUT THESE CARDS. AND APPARENTLY I CAN'T GET ANY HELP FROM THEM EITHER. MY ORDER NUMBER IS *******

The photo Christmas cards were ordered online Dec 10th. On Wednesday, Dec. 13th I went on their website to find out when the cards would arrive. The information stated the cards would arrive on Sat. Dec. 16th. When the cards were not in the mail I contacted simply to impress and spoke to a customer service rep. I gave her my personal information and included the order number of the photo cards. She put me on hold for a while, then said there were no orders under my name. I told her the order name and described the cards, but she could not find my cards. When I got off the phone, I immediately ordered the cards from Walgreens so that my family and friends could receive the cards before Christmas. When I woke up on Monday morning, the box of cards, from simply to impress were on my doorstep. I would not have purchased the cards from Walgreens if the customer rep did not tell me they never received my order. I requested to be reimbursed for cards I did not use, but was not given the courtesy of a response from the company. Just a word of warning to anyone who wants to take a chance with a company who does not want to take responsibility for their shortcomings.

I ordered graduation invites on Sunday and they arrived on Wednesday. Super fast delivery and they look great! I'm extremely happy with my purchase and will be making future purchases here!

I ordered 25 Easter cards recently. I've ordered probably 250 cards from them over the past 2 ish years. The Easter cards came out grainy with little specks all over then photos of my son. (They were high quality photos.) When you order custom cards it states they will send you a sample of the quality of the pictures are questionable. Which they did not do. Communicated with them via chat and email (they don't take phone calls). They sent me out 25 new cards free of charge, apologizing and stating it was an apparent issue with their printer and that they are totally accepting fault. The new 25 cards were EXACTLY the same. Grainy and speckled. At this point I was a week out from Easter and I'd have to order from another vendor, but these cards are NOT cheap and I wasn't going to order elsewhere til I got a refund from Simply To Impress. I requested a refund, sent them more pictures of the cards. Goodness gracious they wanted soooo many pictures. But I gave them everything they requested. And I was willing to send them back all 50 of the cards for a full refund. They said they'd send the photos and info to quality control and someone would be back to me in 48 hours with a resolution. To waited two days, they still never got back to me. I emailed them again and said "umm I'm still waiting, what's taking so long, I've spent a lot of money on your website over the last two years, all I want is to return the cards and get a refund." They responded with an apology and stated there's nothing that can be done til Quality Control looks at the information / complaint. (Let's note here; quality control should have LOOKED at the replacement cards BEFORE sending them out to me to assure the issue was resolved. They clearly did not.) That last email they sent, telling me "sorry you'll have to wait" was March 21,2024. It's April 4,2024. I still haven't heard back. I will not be ordering from this vendor ever again and I do not recommend anyone do business with them.

Received order and missing envelopes so I couldn't mail cards bc of this. They only credit me back.45c for the envelopes even tho the cards where also waisted bc no envelopes. Never customer service this bad. And I was a new customer. I wouldn't recommend them bc the 100% satisfaction isn't guaranteed and lost cards and money.