Simply to Impress

2021 is the 6th year in a row that I've ordered from Simply to Impress. In the past, I've always been have happy. This year is the first year that I paid extra to have both the return address AND delivery address printed on the envelopes. I received my order last week. Correct cards! WRONG ENVELOPES! I'm in Massachusetts and received envelopes for a family in Kentucky. I called the day I received the order and asked the rep to send new envelopes and I requested a rush delivery. The rep asked if I paid for rush delivery originally. The answer - "NO, I DID NOT! But your company made a mistake, so I would hope it would be a priority to fix it." I went through the steps to "report a problem" and downloaded a picture of the incorrect envelopes. I called back 2 days later to check the status only to find out that the correction order wasn't processed. Apparently they didn't understand what the issue was so they didn't take any action! At this point I reiterated the issue and said that I wanted them to make this right by processing the order ASAP. After I got off the phone, the rep sent me an email saying that they generated new envelopes for me but since I asked for them ASAP, they only put the return address on the envelope and NOT THE DELIVER TO! I called again on Saturday. I complained again. The rep said she'd pass along my concerns to a supervisor. Now it's Monday and I called for the 4th time. The representative was very nice and sympathetic to the situation but she told me that a supervisor told her that I'd need to "report a problem" to get this worked on. So 5 days and 4 calls later and I'm back to square one. ATTN: Simply to Impress. I'm no longer impressed. This type of customer service is inexcusable! You've just lost a long-time customer.

Sent in a picture for a Christmas card; cards were dark, grainy and yellow. Customer service awful!

In November, I went to Shutterfly to order our Christmas cards like I do every year. When I ordered them, I was switched to Simply to Impress so I thought Shutterfly changed their name. I ordered my Christmas cards and received them when I expected them. They sent me a $20.00 coupon for my next order. On 5/09/2020, I ordered a sign for my granddaughter's birthday. It stated delivery would be between May 15th-21st. Great! Her birthday was on May 21st. Four days ago, I went into the system to see when I would get it since I hadn't received an update on shipping. The delivery date changed to May 25th. I sent an email (which they have not responded to yet). I called and it stated over an hour wait. So I got online and chatted. She wanted to give me a 30% discount. I told her that even if they gave me a 100% discount, it still was going to be late and not worth anything. So she stated that she put a rush on the shipping and it would get her by Wednesday, May 20th. Nothing. So I got online last night and it stated it would be shipped today (5/21) to be received tomorrow (5/22). The shipping dates keep changing. I chatted online with another representative today (who gave me the same song and dance), they are busy because of Graduation orders. I wrote back then don't give the delivery dates. He knew I was mad, told me I would be refunded and then hung up on our chat. I wanted to speak to a supervisor but he did not give me a chance to ask for one. RUDE! They do not care. He told me that they can only go by what the computer tells them to say. Really. DO NOT use this company if you want something done. I am so mad I could spit nails.

I searched online to find a company to produce my Thank you cards and decided to go with Simply to Impress. Well lets just say that they failed to impress me. I placed the order and also paid for them to do the envelopes and also mail the cards out to my family and friends that attended the party. I received an email stating that my order was processed and the photos were good and they would go forth with printing. I ordered 19 cards because I wanted one card for myself as a keepsake. I got a confirmation email saying that the order was shipped and I would receive my card and my guest would have their cards by the 29th of May. I got my card on the 25th of May but my guest never got their cards. I spoke with a customer service rep who told me that the order was messed up and they would credit my account for the stamps and mailing fees and the cards would still be sent to my guest and they would receive them by June 5th. I talked to Alejondro today June 5th who informed me the order was STILL messed up and they only sent out 1 card despite me ordering and paying for 19 cards in total. He wanted to send the cards out to my home address but they would have to be printed all over again which could take another ten days. If they company does not provide the service of the cards being mailed out then it should not be listed as an option for customers. I was also told that since the cards were made already that I could not get my money back. I paid with paypal and told them I would cancel the payment and dispute the charges with my credit card company. This company not only dropped the ball once but they did it twice. I will not be ordering from here every again and will make it my business to let others know not to order as well. There was no solution to the problem just a bunch of empty apologies and still no personalized thank you cards. The company did refund the money but they were very unprofessional about how the mixup with the order was handled on both occasions. Thanks Simply to impress for the horrible service.

I ordered thank you cards for my wedding a few months ago, and had a good experience, so I decided to try them again for my xmas cards. The order I received was completely crooked and unacceptable and the customer service I received was completely unacceptable for a number of reasons, none of which had to do with actual employees. I received an order that was crooked and completely unacceptable, including envelopes that I paid extra for that had missing characters in the addressing because no one on their end chose to check them before mailing them out. I contacted the customer service team and they all tried their very best to be very accomodating, except that their system is set up in a way that multiple people respond to my messages and one hand doesn't speak to the other. At one point, I had 4 different people working on my order and repeating themselves simply because I kept replying to the ONE EMAIL ADDRESS provided for customer service and apparently it goes to whoever is sitting at their desk at that moment, so everytime I replied to message, I got someone different with evidently no clue about what had already been established with previous customer service representatives. Completely disorganized and inefficient. Then suddenly I was getting charged for expedited shipping which is completely insane-- I requested expedited shipping of this fixed item because obviously I was supposed to have gotten my item a while ago, which I did, but it was completely unacceptable. I needed my cards by the end of this week, which is what the initial shipping promised, so I didn't see it as insane to request expedited shipping to receive my (hopefully fixed) cards within the original time frame. No one mentioned a charge or anything when I requested it, nor honestly should there be, because I ordered my cards initially with a specific time frame in mind and the only reason I didn't fit that time frame was due to the company's error. Had they been printed correctly the first time, I would have been within my window and we wouldn't have had a problem. Then I received a message that I would be charged extra for the expedited shipping. Absolutely ridiculous. I can even understand that errors happen, misprints happen. But going through this mess of a customer service department I wouldn't recommend your company to anyone. I'll be shopping on shutterfly or elsewhere for my card needs from now on. The hassle and stress was not worth the few dollars I saved.