Simply to Impress

I ordered 60 personalized Christmas cards and envelopes. Received all of them but 40 were unusable due to printing quality issues - red ink splayed down the middle of the card and some with white ink roller marks across the middle. Quality control was non-existent for my order. Then when I requested a reprint for the 40 bad cards, they said someone would call me to arrange what I needed. I needed the cards to be sent to another address (mine, since I am home now from Christmas and has the first ones sent to my family elsewhere while I visited). So then without even a follow up email or phone call, the new 40 cards are on their way to my 85-year-old relative who will worry like anything that I have not gotten them. Probably will go to the PO himself to try to mail them to me - by then it will be well into January. Anyway, NYT Wirecutter is wrong about this company and it surely has paid for its own 5000 Google reviews showing 4.8/5 satisfaction. That's just not possible with such a bad quality control and customer service process! Who owns this company anyway? Here are 6 examples - 3 with the red ink in the middle and 3 with the white stripes. Just awful!

If I could give them 0 starts I would. Don't believe a word they mention in their website. 1-3 days shipping?, what a joke! I paid 30$ for 1-3 days shipping and I'm still waiting for my Christmas cards ordered 10 days ago. Never ever I'll be using this company's services again. They have ruined my Christmas by making falses promises. Now I won't have enough time to mail these cards if they even come. Also, when I messaged them about this issue they were rude and did not addressed this issue. They simply did not care. Thanks so much Simply to impress! Worse people I have ever dealt with.

This company has the worst customer service ever. They will not work with you when they have delivered below quality product to you. I have contacted them for a week now to get them to acknowledge the poor craftsmanship on my Christmas cards and they will not respond to me or make any effort to rectify the situation. Buyer beware!

Ordered Christmas cards and came in wrong on the their end. Chat and customer service and a "ticket" was created. Took almost 1 week of going back and forth because they only respond to email once a day and no one on phone to talk to. I even emphasize that it is 2 wks behind my initial order and I was going to be going out of town. They eventually said that it was their fault and will "expedite." However, they DID NOT expedite as they promised and came in as standard mail.
Card stock is heavier than Shutterfly and Tiny Prints but the color is dull and nothing to be impressed about.
I spent > $100 on 60 Xmas cards and entire process took over 3 wks to get my final cards.
Customer is the worse and I definitely would not use them again. There are so many other competitions.

I placed a photo card order with Simply to Impress for Christmas 2023. As I progressed through the ordering process, I learned that my order would be shipped via USPS and it would arrive on December 18th. A few days before my order was expected, I called them and asked why my order was stuck in a city for two full days. She seemed like she could care less when it arrived and she said give it three days. Three days passed without my cards, so I called again. Again, another uncaring person answered and I asked where my order was. Not satisfied with her uncaring response, I asked for a refund. She hesitated and asked me to wait three more days. Then, I asked her to check if my order was shipped by the cheapest method to Hawaii - by boat. Curiously, the projected arrival date was more akin to the faster shipping method, priority mail. Without arguing with me any further, she said I'm refunding your entire purchase amount. There was no apology nor did she answer the question about whether my order had been placed on a boat. If I had listened to the agent, none of my family or friends would have received a card from me this year. Luckily, I ordered local, drove 5 minutes and picked up my order in two hours.

That young company, Simply to Impress, has a lot to learn about shipping times and practices. There is nothing impressive about this company's service. They sorely need to find a new set of more customer-service oriented agents working the phones. I will not be risking another stressful wait for my Christmas cards. I will be happily returning to Shutterfly.

I took hours to carefully fashion personalized ornaments on 11/27 and had been eagerly awaiting their arrival. On 12/16 I was emailed to say that they are lost and cannot be remade because the ornaments are now out of stock. I was simply refunded the amount I spent. Wow - tough to leave your customer out in the cold. I will not use Simply to Impress again. They surely did not impress me!

Small company trying to make it... The old trick of bait and switch. After realizing that I was only offered 30% off the final purchase. I should have received the 50% off with the promo code. Simply To Impress also offered free shipping before the expired date of 02Dec23. When attempting to make the purchase correct and in "Good Faith" the customer service representative was less than helpful in making the purchase fair and just. I will never make another purchase with this company. Shame of you and buyers beware. Over a couple of bucks to make it right, they chose not to help. Moreover, after all the negative reviews, I should have known better. That's why I made a small purchase and willing to give them a chance.

I am extremely happy with the quality and beauty of my invitations. They came impeccably wrapped as well, which is a nice touch. Everything was as expected and the turnaround time was unbelievably quick.

I see they have few stars in general for reviews, but my experience with them was extremely positive and I would decinitely order from them again. I admit, because everything seems fine I did not need to contact their customer service and I see that area was where they got bad ratings, so I din't have experience there.