Simply to Impress

After ordering Christmas cards on 11/30/21, they were mailed USPS on 12/2. Hung up in transit in Tallahasee FL for 17 days so far. Customer Service consists of sharing the tracking information I have been tracking for more than 2 weeks. Zero help or support, no offer to contact the shipper to expedite. They don't care if you stay with them or not, review them or not, post on social media or not, contact the cc company or not. Will not use again.

UPDATE: after countless emails, I finally got a full refund for my order and an apology.

I ordered 22 Christmas cards and in the package there was only 1 card and 3 random cards from someone else's order. Even their thank you card from the company for ordering was awful the text wasn't centered at all and they're supposed to be a printing company… the picture quality was grainy and unclear on the 1 card I did receive. I contacted them and they were able to send me my missing cards but they didn't offer to expedite the shipping and the cards arrived after Christmas, boo.

Love the graduation invites I ordered. Excellent quality, speed and packaging. I ordered late Sunday night and they were at my door on Thursday. I was very concerned with all of the negative reviews I read after ordering. To my surprise, everything was great. Simply to Impress exceeded my expectations.

Terrible, terrible customer service. Don't order from them - I changed my holiday cards this year to Simply to Impress from Tiny Prints/Shutterfly. What a mistake, never again! I am calling American Express to have them try to get my money back and I have never done that before. Management, if there even is any, should be ashamed of themselves.

The products are nice, although the price has consistently gone up over the past 4 years. Turn around time leaves A LOT to be desired. Their site claims 2-3 day turn around. My cards took 8. The company did not expedite shipping in order to make up for their delay. $200 of Christmas cards that now will not arrive before Christmas in most cases because the information on their site was inaccurate. I've used this company for the past 4 years, I will be looking for a new provider for next years cards. This level of service is simply not acceptable.

I ordered Christmas Cards before Thanksgiving and my cards were shipped to Illinois (I'm in CA). They reprinted quickly and then they were lost in transit, so much for 1-2 day priority. They refunded me $30.00 of my $150 order and hung up on my when I called to ask about their 1-2 priority citing my custom ornaments from Turkey arrived sooner than my cards from a City 45 minutes away from me. Will never order from them again!

Worst company I have worked with, lost time trying to order 50 cards, the worst part is that they try to blame the customer for everything. Please be aware, they will tell you order has been shipped, only to tell you that it has been cancelled, it was a mistake on my part because I called a live customer service when I was supposed to answer by email. Customer be aware!

My holiday cards came back too dark to see photo. Customer service said they would reprint. I set up a new photo as directed. No response. Called, emailed no response. Go elsewhere for cards!