• Sims Custom Shop

Sims Custom Shop

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Overview

Sims Custom Shop has a rating of 4.2 stars from 135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sims Custom Shop most frequently mention paint job, guitar body, and customer service. Sims Custom Shop ranks 2nd among Guitars sites.

  • Service
    53
  • Value
    52
  • Shipping
    49
  • Returns
    15
  • Quality
    52
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
169
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How would you rate Sims Custom Shop?
Top Positive Review

“Impeccable finish”

Neil D.
9/2/22

I had Sims paint a guitar gold for me, and I'm astonished at the finish. I've owned so many guitars and I can honestly say this paint job is better than any factory paint job I've ever seen. It's a time consuming process but the end result is well worth the wait. I plan on having my Les Paul painted next. Patrick is a very talented man, and if they gave a grammy for painting guitars he deserves one.

Top Critical Review

“Beware Patrick Sims”

Warren M.
4/19/18

Sent my ibanez Rg 2610 to him to strip Mike learn green skull paint job and paint a tiger stripe graphic with a money order for $690 well over 4 years ago. I got a few responses then nothing for 3 years, it has been reported as stolen terrible communication, i have a picture of him holding my guitar in his shop with Mike Learns graphic on it as if he is advertising he painted it, man is a thief beware if he likes your guitar he keeps it thats my experience

Reviews (135)

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paint job (27)
Thumbnail of user neild239
1 review
2 helpful votes
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September 2nd, 2022

I had Sims paint a guitar gold for me, and I'm astonished at the finish. I've owned so many guitars and I can honestly say this paint job is better than any factory paint job I've ever seen. It's a time consuming process but the end result is well worth the wait. I plan on having my Les Paul painted next. Patrick is a very talented man, and if they gave a grammy for painting guitars he deserves one.

Tip for consumers:
Be patient. Good work takes time.

Products used:
Paint services.

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Thumbnail of user billn405
1 review
1 helpful vote
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August 28th, 2021

The one word I can use to describe Sims Custom Shop is "Amazing"! I wanted to refinish my Charvel So Cal and Charvel San Dimas satin black and wanted the best to do it. After interviewing several people, I went with Pat. Pat was the most knowledgeable, honest and professional. Pat was personable and called me to update me every step of the way. When I received my guitars, they were beyond my expectations. I have included a couple of pics, Pat's work speak for themselves. Thank you Pat, you are awesome!

Tip for consumers:
no additional comments. process was easy

Products used:
Refinishing of Charvel San Dimas and Charvel So Cal guitar bodies

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Thumbnail of user jims1992
1 review
1 helpful vote
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August 24th, 2022

Had a guitar painted by Patrick and it turned out amazing. This thing looks great in pictures but in person, it is next level good. Can't wait to get my other one back from him I am having him do some custom artwork on!

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Thumbnail of user gregoryp120
1 review
4 helpful votes
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April 14th, 2019

If you want a flawless - vibrant finish with the most acute attention to detail - look no further than the one man team at Sims Custom Shop.
Patrick's decades of experience creating & applying some the best guitar paint & finishes in the USA and beyond is unsurpassed.
A pleasure to work with and his communication during your commission and post delivery follow up is 1st class.
I have zero problems recommending Sims Custom Shop for all your guitar finish needs.
I will be doing many other projects with Patrick myself for my Lust for Tone Guitar division.
Flawless work takes time and dedication so don't rush an artist. Respect the craft.

Thumbnail of user ricardop182
1 review
3 helpful votes
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August 6th, 2022

I reached out to Pat for a very specific color, and he talked me through what is needed to obtain it. I learned a lot in the process, especially how colors can be perceived given the light and white balance of lighting, The body came in yesterday and its pretty spectacular. The Flamed maple top has many different shades of darkness which compliments the lighter Turquoise finish that was intended.

Thumbnail of user deanb479
1 review
0 helpful votes
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March 31st, 2023

I can not say enough good things about Sims Custom Shop. The quality is top notch and the attention to detail is second to none.

The guitar I sent Patrick was not in the best of condition. It had a previous paint job on it which was very thick, wavy, and rough. He did a phenomenal job working through all these difficulties and kept me in the loop during the whole process taking the time to explain to me his approach as well as get my feedback.

The job took a bit longer than initially quoted but I'm sure this is due to the high volume of work Patrick has. For quality this good, it was well worth the wait.

Thumbnail of user connor.p.flint.12
1 review
1 helpful vote
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July 28th, 2023

Pat found me a ridiculously specific Rolls Royce color at my request and did a spectacular satin paint job.

Cannot recommend highly enough for anyone looking to get something unique done at a professional level.

Products used:
Painting Service

Thumbnail of user tonyv665
1 review
1 helpful vote
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August 23rd, 2022

Professional restoration upon completion was above and beyond all expectations. Excellent documentation that avoids misunderstandings for scope of work, shipping and receiving and pricing. I highly recommend Sims Custom Guitar for anyone with high expectations and/or cares about their guitar(s).

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Thumbnail of user michaels9366
1 review
1 helpful vote
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August 22nd, 2022
Verified purchase

Sims does absolutely beautiful work! After finding him online and a quick email, i was promptly called. Patrick answered all my questions and before taking any payment, he made sure he knew exactly what I wanted.
Beautiful work, great service, and awesome communication through the whole process!

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Thumbnail of user johns11924
1 review
0 helpful votes
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September 17th, 2022

The quality of this paint job was certainly worth the wait. Patrick asked lots of questions to make sure we were on the same page about whet I was looking for. And boy did he deliver. Highly recommend!

Products used:
Guitar paint job.

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Thumbnail of user warrenm57
1 review
10 helpful votes
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April 19th, 2018

Sent my ibanez Rg 2610 to him to strip Mike learn green skull paint job and paint a tiger stripe graphic with a money order for $690 well over 4 years ago. I got a few responses then nothing for 3 years, it has been reported as stolen terrible communication, i have a picture of him holding my guitar in his shop with Mike Learns graphic on it as if he is advertising he painted it, man is a thief beware if he likes your guitar he keeps it thats my experience

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Thumbnail of user patricks172
Patrick S. – Sims Custom Shop Rep

This review has so many false statements in it that I don’t even know where to start, I’ll give you the most simplified version I can.

#1- This customer is a self proclaimed “perfectionist” who has admitted he is extremely OCD and very rarely pleased with anything. We have over 45 email back and forth with him and HOURS of phone conversations with this guy (even though he says in his review terrible communication), and is a SERIOUS time waster.

#2- This customer sent us a guitar to REPAINT after paying Mike Learn (world renown guitar painter) $900 to do a very nice paint job on it. When he received it he claimed he “wasn’t happy with all aspects of the finish...”

#3- He then paid us to REPAINT the guitar Kandy tangerine with black tiger stripes which we did. He referenced the tiger stripe paint jobs on our website on other guitars and that’s the stripes we did. Upon receiving pictures of the guitar body painted as requested he told us that “his tastes had changed and he no longer liked tiger stripes paint jobs”. We should have at that point said “well tough luck...” but we didn’t.

#4- While we had NO obligation to do anything further and had done exactly the paint job he requested (and paid for) we ultimately wanted to make him happy if we could. He said he would prefer the guitar to just be repainted solid Kandy tangerine with NO tiger stripes. We stripped the guitar down to bare wood (which is a time consuming job) and painted it kandy tangerine... and get this... FOR FREE. He also tried to get us to set it up for him for FREE prior to shipping it back to him, but we refused and explained to him that not only did he not pay for a setup, nor previously at any point ever requested a setup, but was also never told we even do setups at all. We paint instruments, we are not in the business of doing setups for people on their instruments... to make a long story short the purpose of his request was essentially to try and take advantage of us and try to get something additional for free... as if a $400+ paint job for free wasn’t already enough.

This is where the story gets really unbelievable:

Upon receiving the guitar he sends us an email stating the paint job is “pretty much perfect” except he claims he found a “tiny spec“ of something under the clear coat that he didn’t like in an inconspicuous area and requested a FULL REFUND! He also made the comment that after “taking the time to think about it” he wishes he had just kept it with the tiger stripe paint job we initially did! OMG!

At this point we were beyond fed up dealing with this guy. We told him we would NOT repaint the guitar again, we told him THAT was a FREE paint job that was currently on the guitar anyways & that the one he paid for (the paint job with the tiger stripes) is all we were obligated to do anyways which he decided to have us strip off and paint solid kandy tangerine. We told him not only did he find something to complain about on both paint jobs we did for him, but he also was not happy with Mike Learns $900+ paint job (a well known professional painter in this industry). We basically told him (in the nicest way we could) to not ever contact us again & suggested that he should maybe attempt to learn how to paint guitars himself since no one else can seem to be good enough to please him. He then informed us he “knows how to paint” bc he ”painted fighter jets while he was in the Navy.“ He now works as a security guard for Rue 21...

This guy is a NIGHTMARE customer and I wouldn’t wish him on my worst enemy. By far the most OCD unpleaseable person I’ve ever encountered out of the 3,000+ guitars I’ve done over the last 20+ years.

Here is a YouTube video of the completed guitar: https://youtu.be/50noIKBjNgk

The video is a testament of the quality of work we always HAVE and CONTINUE put out and should further show how RIDICULOUS a request for a refund was. This review he left could not be more misleading, false and intentionally left out of spite. When we refused to refund him for a FREE paint job he then THREATENED he “may just just take us to court!“ I informed him to go for it if he had the time and money to waste, but that it would a very unwise decision on his behalf considering the paint job he was complaining about he didn’t even pay for and that I also have every single email between him & I documenting all of this from beginning to end.

Make a long story short that was the last we ever heard of him.

Thumbnail of user alanf594
1 review
0 helpful votes
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January 21st, 2024
• Updated review

This is my 2nd guitar that Pat painted for me and the finished work is just as incredible as the first one he did 9 months ago which was for my ESP LTD EC 1000. The gold paint Pat uses is way more gorgeous than the gold paint most manufacturers use on their guitars! I also had this ceramic coated which I highly recommend if you want a more scratch resistant guitar. I'll be posting a 2nd review once I get the hardware and new pickups installed. Even though this did take more time than the ESP, this was totally worth the wait! The fact that this looks way more perfect than most guitar finishes that I've seen that come straight from the factory, you can tell Pat poured his heart and soul into this perfect masterpiece he made for me and I couldn't be more grateful to work with an awesome guy like Pat and I plan to continue to work with him on future projects to come!

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Where Guitars Become Masterpieces
April 15th, 2023
• Previous review

I've been wanting an ESP LTD EC 1000 Deluxe in a gold metallic finish for quite some time but sadly ESP never came out with this model in that particular color. Sims Custom Shop made my dream guitar become reality! The EC 1000 Deluxe I owned was in a purple flamed maple finish. Pat from Sims Custom Shop was able to refinish my whole guitar in a beautiful gold metallic finish and repaint the entire body and headstock front to back and also painted the back of the neck as well! The phenomenal hardwork he put into this masterpiece made this guitar look like it came straight from the factory! I'm in love with this beautiful guitar and I honestly have nothing but great things to say about Pat. He's very understanding, he's as friendly as can be, he's easy to work with, and will go the extra mile to make sure any guitar that gets sent to his shop gets sent out a masterpiece. If you're wondering if I would use Sims Custom Shop services again, I already have another guitar lined up for another paint job service pretty soon! You Rock Pat!

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Thumbnail of user jayt616
1 review
2 helpful votes
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June 17th, 2022

Right from the beginning, Patrick was very thorough and professional, detailing each step of the process of turning my Hamer Blitz bass into one of my bucket list replica basses. Although, more time was needed - no thanks to the pandemic - when the bass was completed, Patrick let me know immediately through a phone call that the job was completed, and pictures were on the way for me to see. I was absolutely thrilled with the way that it turned out, and it even has the approval of someone very close to Mikey himself!

Thumbnail of user garyq8
1 review
3 helpful votes
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September 18th, 2018

I brought Patrick Sims my 2001 beat up Fender Mex Strat with a great neck and he turned it into one of most beautiful guitars. Bright white with a touch of gold sparkle. This was 3 years ago and it is still one of my favorites. Defiantly will use him again.

Thumbnail of user zachf88
1 review
2 helpful votes
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July 1st, 2022

Patrick killed this repair and repaint for me, this guitar was my mentors who passed away last year and I wanted to fix it up and gig it out so I would always have a piece of him with me. Even with all the difficulties getting supplies in right now (yes it really is that bad) he was able to get this done and kept me in the loop the whole time

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Thumbnail of user dannyo37
1 review
3 helpful votes
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October 29th, 2020

Sims Custom Shop is the Best! Told them what I was looking to get done, they had great ideas of their own. Easy to work with, great communication every step of the way! End product was truly amazing! Superior Quality!

Thumbnail of user tracer10
1 review
3 helpful votes
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June 19th, 2022

I commissioned Patrick Sims to refinish a 1989 Ibanez RG 760 in a very unique color. Ibanez used a finish in 1989 that they called "dark gray." In all actuality it's really a cross between copper and gray. Mr. Sims was able to match the color to perfection bringing the guitar back to its former glory. I am incredibly impressed with the quality of the work and I would recommend Mr. Sims to anyone who is looking for next level custom work!

Thumbnail of user chrisn410
1 review
9 helpful votes
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October 11th, 2020
• Updated review

Well, it took around nine months (was quoted eight weeks) and the body was finally completed and shipped back. The end result is fantastic — I couldn't be happier with the quality, color and craftsmanship. But, I just can't get over the fact that it took so dang long. I could have understood an extra three or four weeks given everything that's going on, but after month four I assumed it was a loss. An honest estimate could have spared a lot of frustration. The problem is most people will not accept waiting almost a year to have a guitar painted. I really hope Sims can figure this out because the guitar looks incredible.

STAY AWAY FROM SIMS... eight months and... nothing
July 6th, 2020
• Previous review

I sent my one-of-a-kind prototype body to Sims based on the quality of work I was seeing on Instagram. I prepaid $350 based on his requirement and shipped the body to him. He promised a six to eight week turnaround. It's been over eight months now and he's no longer responding to my emails or correspondence. At the end of the day, I'll be out almost a grand on this project. I wish I'd read these reviews first.

Thumbnail of user krish117
1 review
4 helpful votes
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March 27th, 2020

Patrick is the best at what he does! Superb service! Professional in every way! Great communication. Sent him my telecaster neck to a vintage looking nitro finish and he totally went above and beyond my expectations!

Thumbnail of user benz358
1 review
3 helpful votes
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July 6th, 2022
Verified purchase

I have nothing but good things to say about Sims Custom Shop! Not only does my guitar look absolutely incredible, but Patrick was so helpful and easy to deal with. Great communication (never any issues getting pictures, updates, or feedback on idea I had), guitar was finished in a timely fashion, and he was always in touch. I especially appreciated how thoughtful he was about all the details, making great suggestions and talking through any decisions with me. This paint job is exactly what I wanted, and I would highly recommend Sims Custom Shop to anyone and everyone. Couldn't be happier!

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Thumbnail of user bryanto10
1 review
2 helpful votes
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August 21st, 2022

Patrick did a really great job building a custom guitar from scratch. He designed everything to my specifications and was helpful with design and detail suggestions. Not only is the guitar stunning to look at, it is also a treat to play. Patrick is a very skilled craftsman who does top notch work!

Thumbnail of user timh308
1 review
3 helpful votes
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July 19th, 2018

Pat... The guitar arrived. Its even better in person! Thank you for the unbelievable paint job! I appreciate your insight and desire to see my vision come to life. This is definitely one of those instruments that will be handed down from generation to generation! Thank you Sims Custom Guitars!

Thumbnail of user billm442
2 reviews
2 helpful votes
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June 25th, 2018

Patrick did a great job on my guitar. I could not be happier with how cool my guitar looks. You have to be patient some of these difficult paint jobs can take time to cure, but its well worth it. I will be sending more guitars to Pat in the near future!

Thumbnail of user davidw6104
1 review
0 helpful votes
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January 4th, 2023

The work the Pat does is incredible! The effort and care he puts into his work is apparent when your guitar arrives back in your hands. The worst part was the wait since he has so much work... but it was well worth it. If you're not in a big rush and you want top quality work, go with Sims Custom Shop to have your guitar refinished.

Tip for consumers:
N/a

Products used:
N/a

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Thumbnail of user tylerj64
1 review
2 helpful votes
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October 12th, 2018

I paid Sims Custom Shop for a guitar refinish. The guitar turned out beautifully - exactly how I wanted - but the turnaround time was very slow. I was quoted a 6-week turnaround time on the phone when I first placed my order, but I did not receive my guitar for 16 weeks, about 4 months! If I had been given an accurate turnaround estimate up-front, my review would be 5-star. I can recommend Sims Custom Shop to other customers, but I would suggest that you get the completion estimate written and signed in writing before paying.

Thumbnail of user patricks172
Patrick S. – Sims Custom Shop Rep

Thank you for your review and we’re glad you were pleased with the paint job we did for you.

I just wanted to mention for the record that the type of finish we did on this customers guitar was a very custom job and a first for us... we had NEVER done this finish before (a crackle paint job) and we did make the customer aware of that prior to accepting the order. We had no idea when the order was initially placed that it would be as time consuming of a job as it was to get flawless, which was the reason for the longer turnaround time. We did however stay in communication with the customer during the process.

Now that we have done and completed one of these finishes & have seen how difficult it is to get flat & smooth we will not quote a 6 week turnaround time in the future on crackle paint jobs.

A YouTube video of this guitar can be seen at the following link:

https://youtu.be/rUGjZgIs_AE

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The Guitar Refinishing and Painting Custom Shop. Specializing in factory quality guitar finishes and restorations.

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Patrick S.

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4.2
135 reviews
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