SkipTheDishes

My son who is on income support wanted to treat us to lunch today from Wendy's. The Skip the Dish driver took almost an hour to deliver, then proceeded to drop the food off at the edge of the driveway, in the process, removing all lids from the drinks and sped off. My son is trying to work with the "Live Chat" in Skip the Dishes and is getting nowhere. Please watch the attached video and you'll see exactly what I mean. Skip the Dishes should be refunding him every penny and re-delivering his order as the drinks are undrinkable, the frosties turned into watery milkshakes, and the food is ice cold - including the hamburger that is wrapped in tin foil!

Ordered over $20 tried to use $10 off coupon. No discount was applied and my food was never delivered. I tried to get help thru help chat to no avail. Went through 3 different customer service reps and none could help. Never again will I use this service.

95 percent of the time I use skip it is either late, not picked up or they take it to the wrong place. Not only that if you cancel they will not refund your credit card but only give you a skip credit. I can't believe a company like this takes their rewards and have no customer service to those that put you putzes in your ivory towers. I am embarrassed to have the founders from my home province. I will no longer or will anyone in my family or company use skip going forward. I really wish they had negative ratings!

They have terrible workers and terrible customer service. I didn't receive my order and they will not refund or compensate in any kind of way. You will risk losing your money and scammed if you use their app. At least Uber eats compensates. Will never use their app again they literally stole my money and left me with no food in the middle of the night

Skip sent me two for one offer. I ordered six piece barrel and only got one, not two. Skip refused to send the second barrel and refused to do a refund. Chat involved some cut and paste boilerplate apologies rather than any attempt to rectify. Recommend not using this service ever.

Ok, so I ordered some food from skip, been ordering for years now. This time a potion of my order came really cold and inedible (burger and fries) so I reached out to their support page and to be honest not impressed. They offered to refund 50% of my potion of the order even though I couldn't eat it. I've attached photos. On their website cs can issue full refunds for situations like mine. And they didn't. They refused. My wife got her food and it was great, but hers was cold menu. So we have little time together as we both work crazy hours and this just frustrated the hell out me. We didn't get to eat dinner together because of skip. I have to go to wendys and get another meal and ended up more for my dinner. Because of their lack of customer service they lost a long and loyal customer.

When i say trash. Pure trash. Literally placed and order, it said delivered, with no delivery photos.so i quickly went outside and my mom was sitting outside, I asked her if a skip person came and delivered my food. She said no one came. I contacted support, only for them to $#*!, and say that their driver said he delivered the item. The support staff was so rude to me, literally arguing with me. In times of where it's so hard to work and get money, there are still people out there that will take advantage of you. Literally can't trust them. Don't $#*!ing trust them

Absolutely terrible service. I wouldn't even recommend to someone I don't like. I've placed orders on numerous occasions to have the delivery person take a strange route or take an additional 45 minutes to deliver my order.
My most recent experience with them my delivery was simply never delivered. I got the automated text saying my delivery should be there shortly and no one arrived. I contacted support and was given the run around about how my delivery was actually delivered and they even told me the delivery person delivered it to the same street the restaurant is located on (completely wrong address from where I actually had my delivery set to). I later had to ask several times for a refund which they begrudgingly gave me.
I won't be using this service again. Absolutely terrible.

Skip has been a terrible food service app. I have gotten my food stolen 3 times with no refund and today i received a pizza that was stuck to the box and they wouldn't even give me half of what i spent and i even tipped... oh and i have the receipts take a look at the pics. I'm sick of this company getting away with robbing ppls money. The nerve of them to offer $5 when the pizza is stuck to the box.

I would give them a ZERO,! Got a text saying they were here. Stated it was delivered and it was not. Attempted to speak on chat and they disconnected. The restaurant prepared my order again and I picked it up! Skip then said it will take 5 days to get the refund. They sent me a email. But wait for it - the refund was for $6.20 less then I paid! Seriously we're they trying to charge me for delivery. Let's see if I actually get my refund!

I ordered from Skip this evening and included a bottle of wine. The driver did not follow directions and then forgot the wine. I contacted them for support through chat but was repeatedly dropped. The restaurant also called them but I still have not heard a peep. No luck through email, calls or chat. Customers are certainly not prioritized and I am now out $ for our wine. Awful company. Use Door Dash or pick it up!

I contacted customer service about an issue with an order and they ended chat and when I was finally able to contact them again the person on the other end threatened me and then proceeded to recite my address I have already been in contact with thee authorities.

I ordered $60 worth of food with very easy instructions saying to meet at the entrance to my building. Normally I watch for a vehicle to pull up then I meet them in the parking lot so as to not inconvenience them. This time however no vehicle showed up. The tracker said my food was delivered. I'm wondering if the driver delivered it to their own mouth because nobody showed up. I will not be using skip the dishes again. I couldn't imagine being that terrible at my job.

I placed an order and when I went to track it it said it was delivered. It was not delivered here. No idea where the driver left my meal. It is not like I can even reach anyone at SkipTheDishes. So I am left with no food, no help and no money. Did I mention I spent the last 30.00 I had. It is criminal how hard it is to get help, especially with how much it cost to use their service. I ordered food because I felt a migraine starting, now I have a full blown migraine. I doubt I will even be able to drive home. Why because you hire incompetent drivers and have terrible customer support. I wish I could give you a minus 100 star rating.

If you're from London, Ontario and you're here to write a scathing review about Skip because you didn't get the VERY large order you placed with Mary Brown's Chicken, guess what? They delivered it to me! So I had the pleasure of spending the next 48 minutes chatting with their "customer service" which ended with my being given a PARTIAL refund - this was only upgraded to a full refund after I basically ripped the poor guy a new one. I also had to dump what must be at least $300 worth of food into the trash. What a sickening waste! This is certainly the first time I've had issues with Skip. In fact, I switched to DoorDash a few months ago and only ordered from Skip tonight because this restaurant doesn't use DoorDash and I had a craving. Bad move on my part.

Hmmm, I was going to shorten SkipTheDishes to its initials and then realized that would be STD. Kind of appropriate, since they are both unpleasant experiences.