website thubmnail of SkipTheDishes
How would you rate SkipTheDishes?
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Canada
1 review
0 helpful votes
Follow Kate D.
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Bad service
October 13, 2021

There is no one to call if you have a problem! Not being able to contact the driver is also really annoying. Once a skip driver drove right past our house and didn't stop, said it was "delivered" and kept driving. Out 70$ and no food! Seems like it should be easier to fix a problem than it is, time to step up skip. I like door dash for that reason

Date of experience: October 13, 2021
Canada
1 review
0 helpful votes
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Skip is crap
April 23, 2022

Horrible will never use these morons again the driver will pick up multiple orders and drive around and deliver all of them so then the poor last customer has stone cold food I was one of those last customers and will never do this again and they are so kind to only give you back 50% of your money after the whole order is affected and then you have to go out and buy more food and wait again never use skip the dishes use Uber eats instead!

Date of experience: April 23, 2022
Canada
1 review
0 helpful votes
Follow Anika M.
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This service does not give refunds if the food is not delivered and you try and communicate to get refund, they say they tried to call you. But in fact didn't, and just stung me out of 60$. They have lost a customer. This has has happened too many times now to excuse!
Deleted skip goodbye

Date of experience: August 6, 2021
Canada
1 review
0 helpful votes
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Fraud of $450
January 23, 2021

Was charged $450 on my bank account and skip says they can't do anything about it. Customer service says i need to contact my bank, banks fraud department is closed for the weekend. Will probably be a few weeks before I get my money back. Terrible company terrible customer service.

Date of experience: January 23, 2021
Canada
1 review
2 helpful votes
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Missing Order
January 22, 2022

I placed an order for delivery tonight which never arrived. I had on agent tell me my address was wrong. I have been ordering for two years with no issue. Waited for a supervisor to call but that never happened. There seems to be no effort to resolve and no accountability. Will be making a complaint to the restaurant. Skip the Dish needs to go back to having the drivers call customers to confirm delivery. Horrible service.

Date of experience: January 22, 2022
Canada
1 review
0 helpful votes
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Beware!
February 11, 2024

Tried to redeem a emailed gift card worth $50, their web site wouldn't redeem it due to an error. After arguing with customer service for about 5 hours on multiple occasions, I gave up. They are rude gas lighting a holes. Don't deal with these crooks!

Date of experience: February 11, 2024
Canada
20 reviews
37 helpful votes
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Pathetic
February 2, 2021

I think the pizza place was upset that I gave them a low review. So the next time I ordered, they sent me a plate full of red public hairs. I reported it to skip the dish but instead of refunding me and contacting the restaurant, they blocked from ever using their app and sent me a sarcastic message about having high standards and ending our incompatible relationship.

Date of experience: February 2, 2021
Canada
1 review
0 helpful votes
Follow Madison C.
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The customer service rep was dismissive and sarcastically rude about the fact my address magically changed in the app somehow since the last time I ordered (18th august). I live alone and no one has touched my phone to do so, nor have I myself changed the address since I ordered last several times... I live in the same place.not at 214 millenium apt 103. This not only wrecked dinner but also my excitement to finally try this restaurant. 50+ wasted. What a rip off.

Date of experience: August 31, 2023
Canada
1 review
0 helpful votes
Follow Alexander K.
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My order said it was delivered and it was not.(second time this has happened in the last 2 weeks) I contacted support and they basically sided with driver told me they wont refund me. So basically their driver screwed up but im the one who has to pay for it? How does that make any sense? I'm now out 59 dollars and I don't have the food I ordered. They just robbed me. I will never use this service again. They have horrible customer service, horrible delivery drivers, and they are down right thieves. They need to be held accountable for all the people they ripped off as I'm now seeing I'm not the only one. Company is a joke.

Date of experience: April 9, 2020
Canada
1 review
0 helpful votes
Follow Beverly S.
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Location services are not accurate, mine plotted 11 kms away. By the time I realized it (when the driver was not in the lobby) I told him it plotted to the wrong place and could he leave it where he was so I could come pick it up. He said I'm not delivering there and hung up. Put in help ticket and received call. Rep said she would call the driver and request to either leave it there or bring to me with a promise to call back. I never received a call back or the food. Finally got to eat at 11 pm from a local restaurant (which was 20 *'s and should have went with them to begin with). Submitted another help ticket and was offered a 50% order discount on my skip account. Will not use anyway, burn me once, not twice. Poor customer service.

Date of experience: March 25, 2023

Overview

SkipTheDishes has a rating of 1.3 stars from 989 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SkipTheDishes most frequently mention customer service, credit card and wrong address. SkipTheDishes ranks 173rd among Food Delivery sites.

service
467
value
435
shipping
386
returns
400
quality
408
+384