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SkipTheDishes has a rating of 1.0 stars from 998 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SkipTheDishes most frequently mention customer service, credit card, and wrong address problems. SkipTheDishes ranks 194th among Food Delivery sites.
Many vendors provided stale food and when Skip was advised they did not care to address the issue or refund the money. There are limits to their refund, despite the driver or the restaurant being at fault. Why should the customer lose? Buyer beware.
I had a promo for $20 off one order. When I tried to place an order, the promo code would not show up. After placing the order, customer service said they'd only give me $20 CREDIT rather than $20 REFUND, and said I'd have to place another order to use said credit. Such a slimy, dishonest way to make people place TWO orders in order to get the $20 instead of just allowing them to use it on the first order, as the promo advertised. Deleting the app and never using this crap company again, too shady for my liking.
Take your money for an order then don't deliver it and keep your money for 5 to 10 days not even worth a single star
Tip for consumers:
don't do it
Worst service. Tried it once and will never use this service again. Food was never delivered, but not returned to the restaurant either.
Their courier gave my food to someone else and they claim to have thrown it away.
They would not issue me a refund
Never received the order and customer service did not receive a rebate
I got charge for nothing!
There isnt a number to call. What a scam
Soooo bad. Both uber and skip have gone so down hill since the pandemic. I believe both will be non existent within the next 3 years
Products used:
Food
They say 'contact Skip' But why?
When you have a complaint they just ignore you. No reply, no response. Skips customer service is horrible!
Delivery couriers ignore delivery instructions and leave food on the lobby floor, without attempting to contact
Waiting over 30 minutes for a sub where the driver was across town for the entire wait time. Customer support was no help and blamed the store..
Tip for consumers:
Uber eats is much more customer service oriented
I ordered a pizza like many times before, but this time the seal on the box was opened and the pizza inside was a mess. Skip refused to refund me
Tired of contacting support when the system is broken. The customer support tonight just kept ending the chat... very disgusted and not returning
Tip for consumers:
don't use it
Products used:
Skip the dishes
I ordered a meal and waiting for about 30mins with the app showing that Osmows was getting my order ready. I waited longer and got this message. I proceeded to speak with the customer service rep and they told me that they can't refund my delivery fee if I go to pick up my order. I sent her the image and she said that they would make an exception and refund my delivery fee (this is not a favour being done).
I proceeded by heading to the store to pick up my order. The clerk said that it was already sent. I called my home to see if the order was delivered and I was told that there wasn't anything there. I told the clerk and he told me that he remembered making the order and giving it to the courier. He told me that because he had given the order to the courier, it is now a Skip The Dishes issue.
I contacted askip The Dishes once more and they told me that the order was already delivered. This is the second time that they told me that. I explained the situation and then they said that they would issue a credit in 5-10 business days for a service they didn't provide. This is the 3rd time something of this nature happened to me as of late and so I requested that they reimburse me as soon as possible. The customer service rep said that 5-10 business days is the best that they could do and then closed the chat.
This, in no way, was professional. I think that I was more than patient in dealing with an order that should have been delivered 20-30mins after the order was placed.
See the images below to see the conversation and the text that was sent saying that my delivery was dropped off.
Products used:
None
I order with skip the dishes 3 times and 2 times missing 1/2 off my order. 1 time they give me my money back but not the last time.
Burnt food. Poor customer service. See attached pictures. Not service at all. Hired immatures who have no customer service experience. My review
Products used:
Poor service
Food sat for a hour cancelled the order but they delivered it anyways had to throw it out but they only want to give 50 % back.
Wow they must have 10 people working for them in 2022. I had to wait 2.5 hours for a burger from Wendy's. Let them colapse
Waited an hour for cold food - last time customer
Bye bye Skip, either change your ways or get out of Canada.
The 2 star rating is fake because they make you chose a star to post a review.
I will never be ordering from skip the dishes ever again! I had ordered a few days ago and put my address as the right address. So usually when i do that i don't need to worry about the address being one of the other addresses. Well! For some reason the address was not mine and was not far from me either. The Driver I guess had a hissy fit by himself and decided to not drop off the order to me after he phoned me and i was explaining myself and giving him the right address, while he hung up. I sent feedback to let the skip team know of the situation. Well guess what they wouldn't even ask the driver to drop off my food and said they are not reimbursing me... $61.00 down the drain. Now me and my kids don't get that KFC but guess who does?, the driver and I was only a few blocks away from where the driver was gggrrrrr. They have just lost a really good costumer. No consideration for the customer only for feeding their drivers. So sickening.
Sorry for the F-bomb. I am royally pised off
Driver took my order and didn't delivered and chat support was not willing to listen and ended the chat
We ordered food. They NEVER delivered. They NEVER called. They kept the money and REFUSE TO REFUND. Bloody thieves STOLE the money. Very UNCOOL. Will NEVER USE THEM or the restaurant AGAIN.
Tip for consumers:
AVOID SKIP THE DISHES.
THEY WILL STEAL YOUR MONEY.
They should be called "SKIP THE DELIVERY, SKIP THE REFUND."
Products used:
Ordered food from Skip the Dishes
Ordered, not delivered and now BLAMING CLIENT (ME) won't refund my money... WORST COMPANY EVER NEVER use them, they can't read and they lie and then BLAME YOU AND REFUSE TO REFUND YOUR $$$$
I ordered dinner. The driver took 45 minutes to get to the restaurant then 10 minutes to bring the now cold dinner to me. Unacceptable delay.
Tip for consumers:
Dinner arrived late and cold
Terrible s customer service. Would not refund an inedible order. Only 25% apparently. So who takes responsibility here? What am I paying for?
Worst service.food never came. Refund never given.i was left without my food and money.beware.of skip
Worst service ever. They never deliver on time an want to keep 50% of your money for their own negligence
100% halal excellent food good place for families and friends, lovely customer service 6986 financial drive new location
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SkipTheDishes is North America's fastest growing food delivery network. We connect hungry people with restaurants and local Food Couriers through our algorithm-based dispatch system. We aren? ۪t a restaurant, a delivery company, or a traditional on...
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