SkipTheDishes

I canceled an order with them and was never refunded, I contacted multiple different people about the issue through their support and it seems like it's just bots at this point. You can't even call anymore so I can't even talk to a real person about the issue. Skip is basically a scam at this point, don't order through them! I definitely won't be going forward.

I had terrible experience,delivered around 50 minutes after my order. Problem was original delivery person took my order and dropped my order after 15 mins, and another guy picked my order. 2nd del person delivered after half an hour that was nomal. But problem was delayed by first guy who did not pick up myfoods on time and dropped. Total del time was around 50 mins. I got cold burgers and foods. Skip the Dish told me that was nomal in an hour delivry. Is it true? After 30 mins,got food getting cold quickly. I don't need cold foods. That was not my fault but me and my wife got cold burgers and onion rings we ate little and dumped. Chatting guy told me only 10 mins late.it was very nice customer service. How skip the Dish solves the problem? You guys should avoid del person takes multiple orders.he didn't pick my foods up when ready he drove somehwere and dropped my order. He should pay my cold foods and take it. It is terrible service.

We couldn't eat the salmon we ordered at Paisano's as it wasn't fresh. Skip the dishes refused to refund the full amount and forced us to accept only 25% and then hung up on us.

Just when you think they can't get any worse, they don't cease to disappoint! The latest my wait time was 21 minutes. It's now going on 90 minutes and I still don't have my order and customer service is a joke.
I'm having difficulty understanding how these guys are still in business.

It took 2 hours and 20 min for our driver to deliver our cold soggy $72 two pizzas. The guy admitted to taking on another delivery where the people didn't come down( apartment I'm guessing). Skip will die fast if this keeps happening to everyone.

Driver stole my order! Support was no help said "to bad" we have no record of your order after I sent them screenshots of the confirmation, driver going the opposition direction then it saying "order cancelled" when I didn't cancel it! I WILL NEVER USE SKIP THE DISHES AGAIN THEY ARE RUDE AND STEAL YOUR MONEY AND FOOD!

Just had to cancel an order that was an hour and a half late. They kept advising me to hold tight for my order. My experiences with Skip have become increasingly problematic. Door Dashing from now on!

I ordered food and the driver texts me saying he's at a condo across from me and can't find my condo.
I then tell him that's he's at the wrong condo that he needs to come across the street.
Not sure how he got wrong building when it's not my first time ordering and every other time it was gone But anyways. When he finally got here our food was no word of a lie ice cold!
Contacted support and all they could say is 50 % refund!
I'm so upset that my food was terrible cause of the delivery service and that's all you can do for me?
We ended up reordering using DoorDash.
IDE rather pay 2.99 delivery fee to DoorDash and get proper service than skip the dishes@.69 cents delivery for unfair customer service.
Stealing peoples money
Bye skip the dishes never again 👎🏻

This company will Refuse to refund you when they mix up your order.
Terrible company - will never use again.

I ordered at 7:01pm and still have not got my order yet. Went you talk to Customer service They do not do nothing They just tell you to wait until your food comes before they can do anything And the first gentleman I talked Didn't even help you just kept lying about everything

Horrible customer service, the currier did not bring the whole service. They deleted the order and they didn't return the money. Customer service closed my chat with them saying this conversation is going nowhere. So, they stole my money. I will never use this app again. Trash app and trash company and trash service

I accidentally gave them the wrong address. I ordered and instantly realized my mistake. I changed the address in the "change address bar" when I went to check in my order I noticed the wrong address was still on there. My driver didn't leave yet and was picking up my order, so I contacted customer service who took 7 minutes to get back to me. By the time she contacted me the driver was already on the way. She said it was too late chastised me for my mistake, told me to go pick up my order and got off the chat.

I complained again to another agent who credited me half of my money on my account. I asked her to refund my credit card as I would no longer be using the service she told me that it wasn't possible.

I deleted my app, and I will be using other services for delivery in the future. The company needs to work on their app to make mistakes like this more fixable and have better customer service. They stole $40 from me and it is the last money they will ever see from me.

Ordered dinner for me and the kid the driver text said he couldn't find the place said I seen him drive by...told him to back track 2 mins later he goes off line and says the food has been delivered...definitely not to me.he already got paid and tipped and two free meals...we should not have to pay ahead of time

Used skip to order lunch from Brown's. The food arrived cold and the driver left it outside without letting me know. Called them to complain...they would not address my issues. Horrible customer service!
Use at your own discretion!

Absolutely 100% Trash. My wife and I ordered food through skip the dishes. We put in the instructions to hand the food to us. We were staying at a hotel. The driver instead dropped our food on the hallway carpet that is muddy and wet. Knocked once and before I had even answered the door the driver was gone. The bag was wet and muddy on the bottom. We contacted Skip The Dishes through their app. Told them what happen. They said they could give me $5.00 in skip credits (order was over 50). We couldn't eat the food because it was wet and had mud on the bottom. All they kept saying is well we can give you a $5.00 credit. We were furious. We even contacted the resturant and they were completely pissed with what had happened, but couldn't replace it because it was driver error. So we went back to Skip The Dishes customer support and told them. They offered 50% in Skip Credits, but that changed 1 minute and instead back to the $5.00 credit. Keep in mind through all this, we talked to what looks like 5 agents over 10 minutes (they kept leaving and coming back). Needless to say we lost $50+ and are still hungry. Never will I ever order with skip again and I have let everyone know what happen. They have essentially robbed us of our money!

Skip the dish are untrustworthy and unreliable and they don't have a proper customer service. Their drivers are not keen on making sure that they delivered the order.my last 2 orders are not delivered and they promised a refund which I never received. They are liars and steal our money.

Our order was dropped off at the wrong house. I had to go get it myself from a neighbours house where it had been left sitting on their front step. Approximately 3 degrees outside. Stone cold fries are not really a thing. They were hard and disgusting from sitting out in the cold. The burgers were cold. We asked Skip the dishes support to replace our order and they took no ownership or accountability for their driver's mistake at all. Finally they agreed to refund the tip we had given the driver. I would give zero stars if it was an option and will never use skip again. Stand behind your service. You charge a lot extra for the food you are delivering so do better. Greedy disgusting company.

I never received my order even though the site said it was delivered. I reached out to state this and their reply is I am a complainer and they will not refund my money. Seriously, I am a complainer because your service is bad. I will ensure that I put a hold on payment as Skip is not taking responsibility. Last time I order from them.

The delivery guy dumped my pizza on the porch. They didn't knock, I was clearly home. I didnt get a notification until several minutes later. My pizza was cold cause it was left outside. I'm never using this service again, worst company ever.

I've used Skip many times. I have had nothing but trouble with them. The drivers are terrible. The service is terrible. I deleted my account when my ordered was delivered cold and the food was not cooked right and the meat tasted off and skip refused to refund even part of the order. That was the last straw. I will never use them again.

Was great for a while but the last year it has gone completely down hill. The last several times we have used this service the food has been late, cold or cancelled. Not worth the extra cost. Probably get better food quality and cheaper to go pick up with a cab AND we always tip well. Not worth it, will be deleting my account.

Now,if you do get someone to chat with, they still don't serve much purpose.
Giving me only 25% off the affected item, when that item ruined my entire meal, isn't justified!
They are very cheap to paying customers. If I was in a restaurant, I would've sent it back and gone somewhere else to eat. Disgusting. Time to change apps to door dash or others

Tried to redeem a emailed gift card worth $50, their web site wouldn't redeem it due to an error. After arguing with customer service for about 5 hours on multiple occasions, I gave up. They are rude gas lighting a holes. Don't deal with these crooks!