SkipTheDishes

1. The drivers spilt your order delivery time many times with other orders and your food gets to you cold and unpleasant.

2. The support team gaslights you into believing that you are wrong when you try to place a complaint about an incorrect delivery or missing items.

3. The support team asks how you want your refund applied, but send you the skip credits before you can answer. This is their way of prompting you to either reorder your food but pay a new delivery and fee and tip, or come back to use up your measly amount of refunded credits.

4. The support team ends the chat on you when you call them out on their scammy behaviour or they straight up get into an altercation with you.

5. Don't get me started on the drivers delivering my food to the wrong house and yelling at me for not putting my complete address. They rarely read the instruction notes or read your complete address and if you live in a unit and your address also has a number in it, good $#*!en luck trying to get your food to the right unit. They never read past the first number to get to the unit number...

6. One order took so long to deliver because the driver grabbed more than one order and I legit made butter chicken and coconut rice 15 minutes into my order being on its way and was dishing food out for my family when the order actually arrived.

It's not a good thing when you have to make your own dinner while waiting for your dinner to get delivered cause your family is hungry and you're watching your driver go in the opposite direction of your house this is a cumulative complaint of about 3-4 years of absolute foolishness. I give up now; I'll just do pick up through the restaurant or slap a dish in my instant pot

This company is terrible time and time again. They are incompetent. Will never use again. Out of all of the delivery companies thwy are the worst

I ordered a lunch for my 8 employees, order was not delivered and it takes me 40 min to contact the Sd.
Never again!

Skip has refused to refund when they delivered to the wrong person and stole 40$ from me. Customers service refused to refund.

Placed an online order when my order arrived it was wrong. When I told the driver this I was told my shift is over there is nothing I can do. DO NOT USE THIS SERVICE!

I think you suck. You are never available
I'm deleting your app. Because you are never available. By

Just a bad delivery company with no services, they deserve to go bankrupt. I've had several issues before giving up.

Thought it was great until driver left $40 of KFC in lobby for anyone to grab! Didn't ring buzzer at all. Lazy prick! Never again!

Terrible customer service, constant issues with orders.

Do not recommend.

The drivers are usually pretty nice though!

Monitored driver deliver to others first so our food was cold and inedible. Get more drivers you unless company.

Waited 2 hours for cold food driver completed other deliveries before dropping my order off if could give zero stars

3 orders in a row Skip screwed up. Useless and then on top of it do not take responsibility. So done with this debacle. Doordash 100% way better.

Absolute scumbag company. There is a hidden IQ requirement of under 4 to be hired as a courier for this company

Worse place to order from. Hight taxes and delivery fees and if you don't get your food. They keep your money

The delivery driver stole our dinner, & Skip won't credit our account the $ so I can reorder our dinner. I confirmed with the restaurant the order was packed by the MANAGER correctly and sealed. Our bag was delivered OPENED & missing our dinners! We only received our wings. I love Fergus and Bix. Awesome place! I am disgusted by how we have been treated by Skip though. Next time i will call the restaurant directly and just pick up our food.

We spend more than we should weekly on Skip The Dishes, & we can't even get our order credited? THAY WAS STOLEN BT THEIR EMLLOYEE? This is the 4th time this has happened to us in 6 months. Go use Door Dash or someone else. ANYONE ELSE. Skip has lost their skills with customer service, 100%. SO DISAPPOINTED.

DO NOT USE SKIP!

We have video footage of the driver, and his vehicle, AND the opened bag being dropped off by this person. I am not putting photos down right now because this is still being investigated, and I need to make sure I get my refund!

But take it from us.

DO NOT USE SKIP.

The support side of this company is a complete joke. Had an appointment call after 100s of emails and still... nothing. Who is the boss?

Fees, fees and more fees. I've had issues and there is either a) a chat option that times out after you've been waiting for 10 minutes due to "inactivity" (what?) every. Single. Time. OR - no chat option, no phone number, no way to contact.

Insanely rude employees (via chat, if you are fortunate to get there count on being OOPS! Signal failed). In the last instance I was missing a meal for my kid! Who is SIX. If I had ordered food for myself I would have gladly given it to her, no big deal. But we had only ordered for the kids. THAT was a fun night.

The restaurant told me I could go pick up her order that was missing (UMMMM - I just paid over 10 bucks all in for delivery when I'm literally a 2 minute drive away, if I could have gone to pick it up I would have in the first place). Otherwise, it was on SKIP. And I was responsible for getting credit from them for my missing items.

When I FINALLY found a way to tell them I was missing an order, I was offered HALF of what it was! WHAT? But they do say that the restaurant is responsible for making sure the orders are correct.

So - the restaurant (if you can call it that - McDonalds and a HUGE F U to them as well) massive conglomerate, $#*! food, wouldn't do a thing. I called and emailed corporate because I thought of COURSE a company that large that is currently charging 15 dollars for a burger meal would want to at least acknowledge this. BIG FAT NOPE. These are different times. Nobody seems to give 2 poops about whether you are happy or not.

DoorDash is even worse in some ways, but that's another story. I switched from them to SKIP - now I'm giving up and bulk ordering pre prepared meals.

Yes, it's a necessity for us for various reasons. I'm just so beside myself about how little anyone seems to care about fairness and customer service these days.

1) Total number of guests- 2 pax

2) Time- 11:45 am (Lunch)

3) Guest Welcome- Average- the server didn't have a smile or happy attitude, she didn't introduce herself upon our arrival and gave only one menu to share! Upon request she got another menu and mentioned that due to Covid-19 they are not reusing the menus (printed menus were filled in the plastic file pockets. In my opinion it could have been easily reused if wiped down with sanitizer and reused to save paper and plastic use).

4) Meals ordered- a) Yellow fin Tuna Cheese salad and b) Spaghetti Alfredo with chicken breast.

A) The salad had just the right amount of oil and vinegar in it. It didn't taste over the top with the vinegar. Adding a bit of black pepper enhances the taste of the tomatoes in the salad(you can request the server to bring you some black pepper). Tuna tasted very good!

B) The Alfredo sauce lacked flavor and the spaghetti got pretty dry after a few morsel. Requested the server to get some extra Alfredo. It took almost 10-12 mins mins for the Alfredo sauce to be made and the spaghetti turned more dry and cold in the meanwhile. The extra Alfredo sauce served tasted bitter (excess parmesan cheese was added to the sauce). This was disappointing! The chicken was an add on and was grilled right. It was soft and juicy!

The best part of the visit was the complimentary bread served at the beginning of the meal. It was soft and warm. The butter immediately melted and intensified the flavor of the bread.

5) Restaurant Ambiance- Overall very clean and peaceful. Lunch was not very busy. Since it was a business meeting we had a good environment to discuss matters.

6) Overall - Average experience as compared to other visits.

How this company remains in business is beyond me. Absolutely horrible customer service.
If I ran my business this way, I wouldn't have one.

NO RESTAURANT CONFIRMATION.
Order time: 10:32pm | It is 11pm now
I use SKIP chat support.
They say they are trying to get in contact.
Time ticks. No word.
I contacted the restaurant myself and found they were having issues with the SKIP app.
SKIP support takes so long to get back, it is now after SKIP hours. Too bad for you.
END CHAT.
The restaurant tried to help. OFFERED to restart the app just for me, so I could place the order again.
SAME ERROR.
SKIP chat support agent #2:
11:15pm.
I've now been charged for 2 orders on SKIP and now I'm annoyed.

Tech is not your thing I get it.
Let's move on.

THIS IS WHERE THE SKIP CHAT SUPPORT WENT WRONG:
1. IGNORE MY DIRECT QUESTIONS:
- I want the total of my refund please
- I want the TOTAL amount you intend to refund please?
- May I speak to a supervisor?
- Can you provide me with a reference number in terms of this issue?
- Am I speaking with a supervisor?
- Can you confirm my e-mail address?
- Is a $5 credit fair?

2. Sends a refund in the form of a credit without contacting me, even though I am on live chat support asking!
3. CREDIT ME FOR the incorrect amount
4. DO NOT HAVE MY CONSENT to refund my card.
4. CUT AND PASTE a repeat response
5. INDIRECT ANSWER, deviating from a direct question AGAIN.

Did not even deliver my food. Waited an hour to costumer service. One costumer service rep left the chat so that they wouldn't have to refund me

Didint get my order, couldnt reach customer service, had to instant message with incompetent computer, still didint get my food

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