SkipTheDishes

I ordered this and 60 minutes later, it said it was delivered, but there was nothing. I searched everywhere, and nothing. Even the driver called from unknown number!

I placed an order. I never got it. The driver kept the food and ate it. When I called skip the dishes they said "sorry, we can't help you and we can't refund you"

NEVER ORDER FROM SKIP THE DISHES. THEY ARE ALL THIEVES. THE DRIVERS AND THEIR SUPPORT STAFF

I ordered sushi for the new year for me and all my family. The delevery guy made us wait for an hour and he was at the same spot. I texted him countless time and he didnt answer. Then he went to the restaurant and came back to the same place he was for an hour. I called the restaurant and they told me the guy canceled our order by himself. HE DIDNT EVEN TEXTED US and it was for the new year so it was too late for us to go get food somewhere else. This company is disgusting and doesnt respect the client. If I hadn't called the restaurant ill be waiting for 4 hours. What a $#*!ty company i really do not recommend.

I ordered three sandwiches from subway via skip the dishes today. One sandwich is a foot-long when it came it was correct. Another sandwich was a 6 inch it was supposed to be whole wheat bun process cheese cucumber lettuce mayo salt and pepper, however, no banana peppers. Yet there was banana peppers.
The other six inch was whole wheat bun, toasted, shredded Monterey cheddar, pickles, green peppers, onions, lettuce, Mayo salt n pepper. However, instead of shredded Monterey cheddar I got processed cheese.
When contacted support a guy named Akhil was chatting with me and kept insisting I ordered it like that n the orders were correct. As much as I explained it was not correct. I even sent them the confirmation photo or the order placed. He kept saying I ordered them like that which is why it was like that I have no idea what he was looking at because he was not understanding! He then refused to refund and ended the chat saying it was going no where.
He was rude and did not understand or take a minute to understand how I was unsatisfied with my order. Just refused to refund my money although I told him those sandwiches were wasted due to the incorrect items. He refused to accept and ended the chat. Very useless!
No point in asking for reviews or feedback when they refuse to listen.

I've ordered food, never received my order. I contacted customer support the phone number is invalid! I want my full refund back sent back into my bank account!

I have just spent a half an hour on chat regarding my missing order. I use a walker and so cannot readily come to the door so my instructions are for the driver to come to the back door, knock and step inside. This is never an issue for any deliveries I get including several from Skip the Dishes in the past. Tonight the driver ignored those instructions and dumped my order outside the back door which makes it impossible for me to reach it. He/she did not knock, did not ring the doorbell, and did not phone me. Skip doesn't dispute that the instructions are there on the order however they tell me if I can't go out and check to see if its there then there is nothing they can or will do about it. Yes they know I can't do that and that my helper is not here right now. They will NOT instruct their driver to come back and will not refund my money. I'm really having trouble believing that this actually happened and that they actually don't care about the one thing they are paid to do. They do nothing else. They have one job and that is deliveries and they can't manage that and don't seem to care either. Wow, It kind of leaves you with your mouth hanging open in shock. Be careful in dealing with these people as they will not resolve any issues that come up. I had no idea that it was just luck that protected my orders in the past.
RE: Order # *******

Go for uber eats bad customer service their delivery guy never order foof gbey take with themselves.

I ordered dinner for my son, not only did it take a long time. But they delivered it to the wrong door. Instead of offering to resend it out FOR THEIR MISTAKE, they didn't do ANYTHING.
WORST experience ever, and I DO NOT recommend. They clearly hire people who don't give a rats $#*! about where their delivering and don't pay attention.

At the time of placing my order, there was a $15 discount. It took a while for the restaurant to accept the order. Once it was accepted, I looked at the order summary and noticed I was charged the full amount. The discount vanished. I contacted support right away and asked for a credit or cancel the order. I kept on insisting they cancel the order. The rep kept asking me to wait. There were a lot of delays. It wasn't until the order was picked up that I was told it could not be revoked.

They made me feel like a crook. The rep asked me if I took a snapshot of the order before I placed it. Why would I do that? I have never had an issue with other platforms or services where the amount charged doesn't match what I agreed to.

Eventually, I got fed up, and I said I would contact my credit card company to reverse the charges. It was at this point that the rep agreed to give me credit. The credit is on my SkipTheDishes account. Hopefully, I can use it.

$15 is not much money. I insisted on the principal. I don't know if the store changed it or if SkipTheDishes changed it. The rep finally admitted that this happens sometimes.

Try to avoid using this company. If you do, be sure to take a snapshot of the order screen before you place your order and double-check to ensure the order amount is correct.

This site is just horrible, not only are they rude and say they won't refund you sometimes, they make you go out of your way to get your food while the closest place to us was only 1km away and they scheduled a 20 min drive to get the food WILL NEVER USE AGAIN BE WARE, IF I COULD RATE THIS O I WOULD.

Got terrible food from a few places, delivery took over 1.5 hours when it clearly said 30 mins. Instead of an apology, the customer service said I had requested refunds too many times (NEVER MIND THAT I NEVER RECEIVED REFUNDS) and because of that they would not process any more orders or refunds. Extremely rude, disgusting and the worst service ever. Skip literally has the worst service, the worst customer service and is terrible. Period.
Honestly, any other service like Foodora, Doordash and Uber eats have better service than this one.

One of The worst food delivery companys I've ever encountered, 3 times I've used their service, it's been picked up, tracked it to delivery location, but never been delivered, when you go online to complain, they just say it's been delivered, tonight I see the tire tracks of the delivery vehicle, when I went to find him, I see them drive off. I contacted skip the dishes to call the driver to bring the food to me, but they couldn't be bothered, now they refuse to give me a refund.
I will be taking legal action against them.
They are theives.
NOT RECOMMENDED

I had a courier come to my house late at night. I was getting read for bed so did not answer the door right away. I did not order food so it was alarming that someone would be at my door so late. The courier began to yell at me for wasting his time, after confirming my address. Someone must have put the wrong address in their app. The courier got out of his car coming towards the fence of my house screaming nasty things at me. This is after I warned him that he should not speak to me that way, and confirmed with him that I did not order food and in fact had no idea what was going on. I then called customer service to launch a complaint. They have said that the couriers are independent contractors and therefore they cannot do anything. They only finally got in touch with me WEEKS after this incident happened. This is after I had been promised my general support that I would be getting to speak to someone and getting it resolved. The manager I was meant to speak to kept emailing me about when it was a preferred time for them to call me. I would give them the time, then they would call me randomly on a Saturday-not at all the time requested. They would then leave a voicemail saying that they were fulfilling my wish and I had failed to answer. The customer service with this company is a joke. They answer in clearly blanket pre arranged statements that take little to no thought. Unsafe company. I am deleting my account and never using them again. Just brutal.

Ordered a meal late, so was pretty hungry. Got notice of delivery, and nothing. Driver either ate my food, or can't read an address. Total incompetence.

Absolutely awful, I ordered and they screwed up adress, I told them where to go, driver said he's coming, ghosted me. Can't get ahold of tech support. They've lost my business forever. Losers.

Skip is dedicated to getting the food to you, but they really don't care if it arrives hot, or not.
Over the last year, Skip could have more drivers on the road, but choose not to.
Instead, they've opted for ostracising a large number of their former couriers from completing deliveries, by updating their delivery software on Android beyond the accessibility of couriers with older operating systems.
However, the ordering software is still accessible to all platforms.
This indicates to me, they're all about getting your money, but don't care whether your delivery arrives in a timely manner.
I've received at least 3 cold food orders, in the last year. Skip's only compensation is $5 refund for each $40+ meal, but that doesn't make the cheese less coagulated, it doesn't make the fresh, hot bread less stale, it doesn't make the food I ordered the food I was craving.
It also doesn't restore that restaurant's Skip Score to 10, when the restaurant gets dinged for cold food.
They don't get it, they really don't.

Terrible service, waited hours, couldn't get through on the help chat, no option for canceling, never got my food. Had to go pick it up and feed my kids at 10pm

Delivery arrived 20 mins late, Left food at neighbor's porch at -30, then expect me to eat and pay for a saggy and cold pizza? Custome support is non exixtent.

Will never use this crap thing again... hungry! Spent 45 min trying to place an order, no matter what card I used payment wouldn't go through, I chat with their rep- check with your bank. BLEEP BLEEP EFFING BEEP!@ *I have no proof of purchase, because I couldn't purchase ANYTHING!

They charge you $5.00 delivery fee, + some random $1.00 "tax" & then don't deliver your stuff. They don't refund to your credit card, they give you "skip credits". Joke of a company.

This is the worst place to order from if they got your order wrong they won't come back and give you what's missing they will lie to you tell you that you didn't get that on your order even if you send them a picture of the receipt that it says that you should have got that they just plain Liars yes you Julia and they don't care about their customers I would rate this no stars if it was possible skipthedishes it's just not as they used to be I don't know if they're Under New Management but they actually suck and it's not the first time it happens quite often if the restaurant forgot something and skip the dishes delivered your order skip the dishes is the one responsible to get the item that they forgot the worst part is that they try to lie saying that I didn't order that but then i called the restaurant and they're willing to deliver it them self the missing item so I will start ordering from the actual restaurants nowadays end less on skip the dishes

Totally ridiculous. Don't even bother
Because of stay at home policy that is in effect I ordered a contactless food delivery. The entire order left was not even close to the large family sized meal I purchased. I immediately (less then three minutes) after the driver left it on the doorstep) contacted support and was told they would credit my skip account. I asked if the driver was coming back and was told no she has other orders to make and was basically too busy. So someone else was obviously going to get the wrong order of my food as well. I was told I had to reorder using my skip credits. Ummm no. Now they are forcing me to order with their service again? I said I'd prefer a direct refund to my credit card. Oh sure. Takes three to five business days. Really? Customer support talked like they were reciting a script. Only my second order using their service. They won't get another chance with me The delivery person was barely down the street by the time I reached out to support. Easy enough to turn around and correct it. Instead they thought it was better to have two incorrect orders going out than fix that. Terrible service. Their offer of skip credits is nothing to them. I'd have to reorder The same thing anyways. Never again.

If I was capable of giving less than one star, I would. In the beginning, SkiptheDishes was a good and reliable service but over the years it has started to decline (not something they can afford when they are not the only delivery service in town anymore!). Several times, I have ordered something and it has not shown up despite being marked as delivered; having contacted the customer service line, I only get a partial refund (and that's if I am refunded at all), no resolution to the issue, which only results in it happening again. I can only assume that food is being stolen by the couriers and that they have no screening process for couriers.

Another issue I have had is couriers not reading the delivery instructions; my doorbell does not work, I live in a condo, and going through the main entrance to the complex makes my place hard to find. In order to rectify these issues, I have instructions in the delivery instructions on how to get to the place, what the condo number is, and to knock instead of ringing the doorbell. Most ignore these instructions entirely. This company needs some serious overhaul in its customer service, some serious quality control in its couriers, and to do something different or they'll lose their business entirely.