SkipTheDishes

Second time they clearly delivered my food to the wrong address and refused to give me a full refund. Even included screenshots of their tracker on the app to prove I was tracking it. My girlfriend and I were sitting in the driveway waiting when the order came up 'delivered' on the app. Walked around the whole area checking if it was dropped at a neighbors house but couldn't find it. All i got was "The courier confirmed the delivery." and "we can only refund the tip and delivery fee."
Why the hell do I have to pay for your courier's mistake. At least call if you can't find the house which I clearly detailed in the description.

Cold food no thermal bag used... got list went yo rear of building while I am out front waiting for my food... drives up blaring very very loud East Indian music... listen you jus off the boat carpet rider it's because of us why you have a JOB worse is the pre-tip why do I have to pre-tip for this kinda bull$#*! wl delete this app

Driver NEVER gets our address correct. Only thing skip the dishes will offer is to refund the order. After all the waiting to get my food in which it was never received because it was delivered to the WRONG place, skip can't even give credits to the account nor replace the order for free.
Very frustrating when I'm an honest customer and consistently told that my food was delivered when in fact is not the case. Even after complaining that I watched the tracker deliver to the WRONG house, they don't give a sh! T. Third time this has happened and I will not trust this service again.
Shame on me for believing that they actually listened to my first complaint and it would be resolved.

Skip the dishes is a joke, I ordered food because my ankle is very badly sprained. My driver would not walk up to my door becase there was 2" of snow on my sidewalk. He literally had the audacity to tell me it was dangerous! So I had to hop on one foot outside to grab the food. The customer service was even worse. Mandy who I've dealt with is horrible. Both times she was miserable and actually left the conversation on me. To which skip decided to give me a $5 credit. This company is an utter joke. Nothing will happen to his terrible driver because skip doesn't care.

Yes... you want nothing to do with these fraudsters! They compromised my credit card twice, including my new one which I received because they charged my old one for transactions that I never engaged in! Turns out that I used their services in Manitoba... even though I have never been to Manitoba in my life. Disgusting lowlife scammers. They are lucky that the RCMP fraud unit is too busy watering their horses to look into these fraudulent travesties. Take my advice... use cash and go to your restaurants in person to pick up your food... your pocket will appreciate in the long run.

Many vendors provided stale food and when Skip was advised they did not care to address the issue or refund the money. There are limits to their refund, despite the driver or the restaurant being at fault. Why should the customer lose? Buyer beware.

Skip are criminals. I ordered from them after updating my address but the website didn't update it. Upon ordering I saw the order is going to the old address so we called in seconds to change it and it was changed and we were told it would be delivered.

Over 30 minutes later I get a call from some person speaking terrible english that told me because I changed the address I could not have the order delivered. I could not re-route the order, so my only choice was a refund... The refund he said would be 50% - Out of a 28.00 order, I got 12.83c in useless skip credits. You are insane to think I would ever deal with you again.

Wr order food...over $70 worth of food. Driver said he showed up and didnt, said he attempted to contact and didnt. Called the restaurant who confirmed the food was not returned. Skip the dishes claimed wrong address and would not offer a refund, event after confirming the correct address, still no show and company offered only %50 refund, but it didnt total %50. So skip the dishes makes money for not providing a service and the driver takes off with 4 free meals. Needless to say every household member removed the app from their phone. Never again. And we already contacted multiple times and not one person would take accountability.

I was very happy with their service and i stopped being an honest person when they showed up at my door, extremely good! Even if the food was cold because i never called i never order and never thought about wasting my time with SKIP or any of these companies after listening to idiots around who order from them. This time i was very fortunate when my "neighbor from hell" ordered 3 pizzas for me on a Friday night ( i wasn't planning on cooking) i gave the driver a tip of course, and he thank me with a big smile, what a great service! I love you guys!

Drivers get away with stealing food. As long as a driver says its delivered its like pulling teeth to get a refund from skip the dishes. Doesn't matter if you have cctv around the building and can prove they never showed. Skip would rather keep a driver that steals one out of 10 orders. Why? Because skip was already paid whether the driver delivers or not. They don't care about you. If you complain too much even with photo evidence they blacklist you from chat support so you can't get a refund.

Skip the dishes can not be trusted. Any company that is fine with outright theft and punishes those that complain about it even with evidence is criminal in nature. Their so called support exists to give you reasons for why you can't get a refund. Better pray your next meal isnt stolen. Because Skip already got paid the moment you ordered. So whatever happens. They don't care.

I only gave 1 star because there's no option for giving a 0. Almost every time I order, there's missing items. This results in me, a single mom on disability, having to spend more money to re-order as Skip refuses to just send me the missing food. In the meantime, my kids are starving because their food never came and they're crying and screaming frantically cuz they have special needs and can't understand why they have to wait another 30 to 45 minutes to eat. On top of this, I have to wait 3 to 5 business days for the money to come back to me. And as if this wasn't bad enough, I don't even get credited anything at all. Shame on you Skip the dishes. Very unprofessional. I'll never order through you again and I'll be sure to let everyone on social media know what they can expect when ordering through you.

The service works okay if you simply order something and receive it. However, if you every make a mistake in order time or need to cancel an order or require service of any kind, cause there's actually no one working there. There are no response to emails and the phone line is on infinite hold.

When they're good, they're good and when they're not, they're terrible. Unfortunately, most of the time, they are terrible. When I place an order at a local restaurant, I expect the driver to actually deliver the food to me instead of helping himself to a free meal at my expense. Then, to add insult to injury, they decided that I don't qualify for a refund.

Great business model. Based on the age-old discipline known as "fraud."

Ordered last week and the restaurant forgot half my order. Had to spend nearly an hour with customer service before I was offered a "partial refund". If I wanted the rest of my items, I could reorder an hour and a half later and be recharged for delivery. Absolutely horrible service. Will never use again.

This is by far the worst delivery company ever. They don't care to resolve issues they only like to keep ur money. There have been several times I've ordered and a 10 or 15 min ride always takes the drivers 3 times longer. Also few times the drivers took over an hour. And each time I tried to speak with a manager I was ignored and (via chat) the agent would disconnect the chat as if my concerns where of no importance. Also I had a family emergency and left, instead of canceling and crediting me they wanted to give me reasons why they would still deliver even tho I was not there and dealing with a serious matter. I told them to eventually just keep my money and cancel because clearly they just cared about keeping my money. The agent was so quick to agree and once again closed the chat and disregarded my concerns and has no empathy towards my situation. Worst company ever! I'll stick to door dash. Or Uber eats.

Last time I ordered from them I got a coffee but when it came there was no coffee inside. I thought it would be easy to get a refund but It took hours for them to give in. After this experience I've kinda made it a mission to take y'all down. The death of this company will be their poor customer service

I have had 5 messed up orders that I have had to go back to the restaurant myself and get fixed. Twice it was a completely different order other times missing items. I ordered lastnight I spent $100 and the food horrible and with so many bad experiences before I decided to contact them this time (restaurant says contact skip)They only refunded me $24! Another dinner ruined when I just wanted the night off. I will not be ordering from them anymore I gave them way to many chances.

Ordered a very large order for 13 people from baan Thai in Victoria for our staff Christmas party through skip the dishes and placed it to be delivered to our workplace for 4:30. I arrived at 2:30 and had to sit for 2 hours because we had patients until 4:30. It ruined our dinner. Tried to get help but the agent was useless. Offered me 7 dollars back for a $350.00 order. Don't trust this company, they are not reliable and when they make a mistake they do not take responsibility for it.

I think this company feels like they have a monopoly in the market as a result their customer service is terrible. This has happened to me maybe 10times in the last year and it's getting worse. Just go with one of the other food delivery apps and save yourself the hassle.

There is zero customer service, I have now waited for over 10 hours to speak to a manager who refuses to speak to me until they close the case ie: speak to their mia delivery driver who refused to answer his phone during the shift and now after, but yet again I am being told I will be called within an hour, the first time I was promised this was 9hrs ago.
My order was alcohol which by their policies require government ID from the person who is listed on the order. So please tell me how my order was delivered. And how many underage people recieve alcohol because the delivery drivers are too incompetent to do their job by procedure and protocol. There are only 2 options in this scenario, a: the driver delivered to the wrong address and never checked ID or b: the driver picked up the order and kept it for himself, but yet I am not worth being able to speak to a manager that isn't tied to a script on their screen.

Many orders for food were wrong, delivery instructions wrong, and trying. To resolve the issues was difficult.

Also, dont work for these scammers. They sign you on like you will get work but it's just a scam to get you to buy their heat bags that are "non refundable" how convenient. You will be left with no work and stupid bags with no use.

Here's what you can expect from skip the dishes... everytime.
1. Extremely long wait times
2. Cold food
3. Excuses from the company for the terrible service with sub par resolutions ($5 BS voucher)
My suggestion is to immediately uninstall the skip app from your phone for better quality of life.

The order was not delivered two times. First time it could be mistake but second time I think their drivers and process is poor.
I would never order again and wouldn't recommend anyone to use this app.
I told the chat support right away when it showed delivered. That I didn't receive it. He said he cannot help me as the food was delivered. I think it was common sense to ask the driver go back and see if the food hasn't been picked by anyone and deliver to right address. They literally did Nothing.
Our guests were waiting. Not reliable service. And $#*!ty chat support.
My order number - *******