SkipTheDishesReviews 1,013

I've been a regular skip the dishes customer since 2014/2015. There have been a handful of orders over that span where we were either provided with partially inedible orders, or had items missing outright. I recently was informed that my account was suspended due to "multiple refunds". So essentially, because they've offered over the years to refund parts of a few orders, that I've essentially been flagged as a bad customer. Unbelievable. I've literally been a regular user of skip for years now, dumped thousands of dollars into the business, and this is how they treat me when a few orders aren't up to par? Just dumbfounded and furious that this is how I've been labeled and treated. For the record, most of these "refunds" were in "Skip Credits" meaning they're only good if you USE and ORDER from skip again. Secondly, in most of these few circumstances I was OFFERED a partial refund in Skip credits for the affected items. I didn't ask. Furious with this company right now. Unreal. Hello Uber and Deliverr. Goodbye Skip the Dishes and good riddance.

Skip the dishes is a VERY dishonest organization that knows nothing about customer service! I ordered a meal and received the wrong order, due to this they refunded my total amount of $37.44, BUT THEN they charged my visa $18.60. I've explained to them multiple times that I've confirmed the charge with my bank and that they in fact did charge me $18.60 and they continue to say that they didn't. I've showed them credit card statements and all and they continue to deny it. I spoke with one of their customer service representatives "Kai" who told me I'm embarrassing myself by telling him/her that they did charge my credit card and my financial institution confirmed the charge, because they "didn't charge me anything" and then blocked me from being able to communicate with them. I've emailed the head office/ support management of this organization and have received no reply days later. Save your time and order from either door dash or Uber eats because I've never heard of a company stealing from the people that support them and then denying it. Do yourself a favour and delete your account and make sure you take all your credit card information with you as who knows how much money they'll want to steal from someone next.

This is what would happen when you order dishes from them. They will attempt to reach you only once, and they will hang up the phone and leave the place if you don't answer the phone call within 5 seconds. FIVE SECONDS! If you complain about it, they will keep lying that they have called you twice, waited for 7 minutes outside and sent you a notification. They would even say that their agent have tried to contact you after failing the delivery. They will take your money and never return without delivering foods. The delivery guy will receive even tip from you. Besides you cannot explain your situation fully because their customer service team will rudely hang up the phone, saying that they are very exhausted because of your complaint. In result, YOU WOULD TRULY SKIP YOUR DISHES!

DON'T BOTHER WITH THESE PEOPLE! If I could give a zero, or even negative star rating I would. Constantly inaccurate with timing. It can say 20 mins for 10 mins, then change to 49 mins. Also delivery driver that is supposedly on their way to get your food can change 5 or 6 times in a 15 min period, which then affects how long it takes to get your food. Then they'll refuse to refund you but offer to cancel your order anyway. WHAT!? Yeah I'm gonna give you 30$ to not do your job. DELETED!

Just now
Poor Customer Service. Do not satisfy the Customers needs.
I've given this service many chances. We can't make it to restaurants because we have young children. But now I've had enough. Very disappointing experiences. My orders are wrong almost every time I receive them. Customer service has now accused me of being dishonest about it when I report it. It was apparently my fault when the driver didn't knock on the door and sent a text message that the food was here, that I didn't receive and left without dropping off the food. But it's my fault because apparently knocking on the door is a special request and I didn't request it. They can also be super late like over and hour. Try another service.

I just ordered Mr. Puffs through Skip the Dishes, and the driver decided not to deliver my order. I was waiting for over 1 hour and the skip the dish help line advised me that the driver called, but I never received a call from the driver. After complaining with Skip the dishes they decided to blame me the customer, and defend the driver, who is currently eating my Mr. Puffs... I hope the driver gets a ticket for eating and driving. I will never use this service again.

Got terrible food from a few places, delivery took over 1.5 hours when it clearly said 30 mins. Instead of an apology, the customer service said I had requested refunds too many times (NEVER MIND THAT I NEVER RECEIVED REFUNDS) and because of that they would not process any more orders or refunds. Extremely rude, disgusting and the worst service ever. Skip literally has the worst service, the worst customer service and is terrible. Period.
Honestly, any other service like Foodora, Doordash and Uber eats have better service than this one.

To whom this may concern,

As a Masters student at the University of Toronto, my busy schedule and long study nights often require me to elicit the convenient service of delivery services such as what I thought your application was meant to uphold.

The experience I had this evening has not only left me feeling uncomfortable and frustrated, but also without the only real goal of fuelling a long night of clinical report writing.

The conversation I had with the customer service department was short of compassion, explanations, or regard for the extent of the impact it has had on my evening.

I am not happy with the sole outcome of a refund and I am even more appalled by the fact that I feel like my voice is not being heard. I intend to make it heard.

Sincerely,

Disappointed

Skip the dishes is a joke, I ordered food because my ankle is very badly sprained. My driver would not walk up to my door becase there was 2" of snow on my sidewalk. He literally had the audacity to tell me it was dangerous! So I had to hop on one foot outside to grab the food. The customer service was even worse. Mandy who I've dealt with is horrible. Both times she was miserable and actually left the conversation on me. To which skip decided to give me a $5 credit. This company is an utter joke. Nothing will happen to his terrible driver because skip doesn't care.