SKYLUX Travel has a rating of 4.8 stars from 2,535 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.
Worked with the agent Soprano, who was patient, polite, courteous and very helpful.
I was attracted to the company based YT ads and emails I have received about cheap business class seats. Chad was a great customer rep, attentive and diligent in his follow up. However, the price is not as discounted as one would think, which is similar with other discounted airline companies. Additionally, they bait you with other products, like insurance and concierge which are all for fee, that jacks up the price higher than the airlines will offer.
We’re pleased to hear that Chad provided attentive and diligent service, including resolving the issue with the missing letter in the passenger’s last name.
We appreciate your feedback regarding the pricing and additional products. We strive to offer competitive rates and transparent information about any optional services. Your input helps us improve, and we will review our practices to ensure a clearer understanding of costs for our customers.
I just purchased a business class for my wife and I going to the Philippines. Agent was very professional and definitely a subject matter expert. He tried really hard to look for the best price and flights. Definitely recommend.
Thank you so much for your feedback! We’re thrilled to hear that our agent was able to provide you with professional, expert service while helping you find the best price.
I had an absolutely wonderful booking expereince with Kris... he was very pleasant, professional, patient and knowledgeable! I will definitely be a repeat customer. Thank you!
Thank you so much for your kind words! We’re thrilled to hear that Kris provided you with an exceptional booking experience.
I called a number that I thought was Ryanair instead it was Skylock. The call was answered by Everton with Skylark and he walked me through arrangements for my trip from London to Italy. He was very thorough and gave me excellent information to make my plans.
Many thanks for taking your time to give us an excellent feedbback of our assistance!
Kumar was great narrowing down our travel requirements and locking them in. I have used Kumar on other occasions and he has not disappointed.
Thank you so much for your kind words! We're thrilled to hear you had a great experience with Skylux and Kumar.
Floyd is amazing! He responded to my email within 24 hours - and I wasn't expecting a response on Sunday when I sent the email. In the course of one phone conversation, all my travel needs (flight, baggage protection etc.) were taken care of, and my credit successfully applied to this new trip. I can't say enough how pleasant it is to work with someone as competent and professional as Floyd!
Thank you for the outstanding feedback! We’re thrilled to hear that Floyd provided superior customer service and addressed all your travel needs so effectively.
Ask me when I get home, but so far, so good. I like having my trip handled on the front end by someone who understands all the pieces of booking.
Thank you, for the amazing review!
Isable is one of the most wonderful customer service representatives I have encountered for a long time. She was courteous, helpful, happily answered all my questions and got be a great deal. I can't find more adjectives to praise Isabel. She was prompt and kept me updated regularly. I wish the world had many folks like her.
Thank you for your glowing feedback! We’re delighted to hear that Isabel provided such exceptional service and that her courtesy, helpfulness, and prompt updates made a significant impact on your experience.
Great deals. Efficient agents. Customer service always exceeds expectations. I had to change the date of my return to US from India and they made the exchange seamlessly. Memory morales and Ms Mallory were our agents and they are polite, patient and very efficient.
Dear Customer, We are so happy when we see that our customers are satisfied with the service they receive from our agents! Thank you for sharing your positive impression of our services!
Our experience has been really great and satisfying. SkyLux is going to be our Forever travel companion. Our Agent was Mr.Murphy Morales and he was extremely helpful, very efficient and friendly.
Skylux's Keanu certainly is the person who you must book your travels with. I have been with a number of people from the company and I tell you Keanu will not let you down. He will find you the best deals possible; and take care of your travel needs. He makes it all convenient; and his follow-up calls have been all supportive, and he explores all possible options. He is the reason why I keep coming back to book with him domestically and internationally.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
My agent, Duke, put in the extra time and effort to find me the appropriate flights at the best prices and most convenient times for me. He would even call me at night from home after work to see how things were going. I really appreciated that, and we got the job done for a successful international trip for a lot less money than I would've been able to get on my own.
We are glad to hear that we've been of great assistance to you! Thank you very much for being our Customer!
Drake gave us superior service when making our flight arrangements to Scandinavia. Our trip required several flights from several destinations, which made booking more complicated. Drake worked hard, not only to stay below our budget, but also kept in constant touch to insure we understood everything and guided us through the process. This is the second time we have used Skylux. People like Drake make this company shine. My husband and I highly recommend using Skylux with Drake as your representative.
Dear Customer, Thank you for sharing your positive experience with us! We appreciate your feedback on our service. We appreciate you for choosing us, and we look forward to serving you again.
The agent, Turner, was so patient and helpful. He went above and beyond to make arrangements that needed adjustment. He spent up to an hour at a time on the phone to discuss and make arrangements that best fit our needs.
Dear Customer, We’re so pleased to receive your positive feedback. It’s fantastic to know that our agent made a difference in your travel experience. We’re excited about the opportunity to assist you again.
Excellent Service!
Malek was extremely attentive and very quick to respond to our questions
He provided multiple options and found us the best options for our trip very quickly
Many thanks for being our customer and taking your time to leave us a positive feedback! Your satisfaction is our goal and we are so happy we've been able to achieve it!
It was stress free. I have nothing more to say. To not make me write an essay. I have neither the time nor the material for such a lengthy response. You are giving me stress right now. I will advise you not to require 50 words. Nobody has such time.
Thank you for your feedback! We are glad to hear the service was stress-free for you.
Melinda makes herself available basically 24/7. Don't know if she ever sleeps. She is the best. Incredible service
Thank you so much for your wonderful feedback! We're thrilled to hear that Melinda provided you with such exceptional service and support. She truly goes above and beyond for our customers!
I reviewed all the sites and prices for a multi flight plan and after working with Walker, I could have saved myself much time and heart burn. Should have just listen to him from the beginning and took his advise. Live and learn for the next trip. Walker is my first call.
Dear Customer, Thank you for sharing your positive feedback about our agent. We are very pleased to hear that you are satisfied with the service provided.
Sylvester remembered me from the first phone call. Ours was difficult with 9 passengers and in different classes. It didn't seem to be a problem, he worked right through it all. He gave us all we wanted and so efficiently.
Thank you for your feedback! We’re delighted to hear that Sylvester was able to efficiently handle your complex booking for 9 passengers, even remembering you from the first call. It’s wonderful to know that he met your needs effectively.
A last minute reservation was needed to Slovenia and Costa handled it very quickly.
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.
Answer: Hello. Please contact our Customer Support at 855-507-9771 or send us an email at cs@skyluxtravel.com. We will gladly assist you. Thank you.
Answer: Hello. Please send us an email with your ticket number or confirmation number at feedback@skyluxtravel.com. We will gladly take a look at it. Thank you.
Answer: Why do you need something else? SkyluxTravel offers the most affordable business class tickets I've ever seen.
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.