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SKYLUX Travel

Overview

SKYLUX Travel has a rating of 4.8 stars from 2,535 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.

service
284
value
111
shipping
27
returns
45
quality
1,233
This company responds to reviews on average within 1 day
How would you rate SKYLUX Travel?
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Canada
1 review
0 helpful votes
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Travel company to do travel experience
November 14, 2024

Worked with the agent Soprano, who was patient, polite, courteous and very helpful.

Date of experience: November 4, 2024
Herman B. SKYLUX Travel Rep
6 months ago

Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.

New York
1 review
0 helpful votes
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Good experience overall
September 4, 2024

I was attracted to the company based YT ads and emails I have received about cheap business class seats. Chad was a great customer rep, attentive and diligent in his follow up. However, the price is not as discounted as one would think, which is similar with other discounted airline companies. Additionally, they bait you with other products, like insurance and concierge which are all for fee, that jacks up the price higher than the airlines will offer.

Date of experience: August 25, 2024
Herman B. SKYLUX Travel Rep
8 months ago

We’re pleased to hear that Chad provided attentive and diligent service, including resolving the issue with the missing letter in the passenger’s last name.
We appreciate your feedback regarding the pricing and additional products. We strive to offer competitive rates and transparent information about any optional services. Your input helps us improve, and we will review our practices to ensure a clearer understanding of costs for our customers.

California
1 review
0 helpful votes
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Very satisfied customer
November 24, 2024

I just purchased a business class for my wife and I going to the Philippines. Agent was very professional and definitely a subject matter expert. He tried really hard to look for the best price and flights. Definitely recommend.

Date of experience: November 14, 2024
Herman B. SKYLUX Travel Rep
5 months ago

Thank you so much for your feedback! We’re thrilled to hear that our agent was able to provide you with professional, expert service while helping you find the best price.

California
1 review
0 helpful votes
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Kris has been exceptional!
December 9, 2024

I had an absolutely wonderful booking expereince with Kris... he was very pleasant, professional, patient and knowledgeable! I will definitely be a repeat customer. Thank you!

Date of experience: November 29, 2024
Herman B. SKYLUX Travel Rep
5 months ago

Thank you so much for your kind words! We’re thrilled to hear that Kris provided you with an exceptional booking experience.

New Jersey
3 reviews
5 helpful votes
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Trio to Italy
September 18, 2024

I called a number that I thought was Ryanair instead it was Skylock. The call was answered by Everton with Skylark and he walked me through arrangements for my trip from London to Italy. He was very thorough and gave me excellent information to make my plans.

Date of experience: September 8, 2024
Herman B. SKYLUX Travel Rep
7 months ago

Many thanks for taking your time to give us an excellent feedbback of our assistance!

Florida
1 review
0 helpful votes
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Kumar was great narrowing down our travel requirements and locking them in. I have used Kumar on other occasions and he has not disappointed.

Date of experience: October 9, 2024
Herman B. SKYLUX Travel Rep
6 months ago

Thank you so much for your kind words! We're thrilled to hear you had a great experience with Skylux and Kumar.

Washington
1 review
0 helpful votes
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Superior customer ethic through and through!
August 8, 2024

Floyd is amazing! He responded to my email within 24 hours - and I wasn't expecting a response on Sunday when I sent the email. In the course of one phone conversation, all my travel needs (flight, baggage protection etc.) were taken care of, and my credit successfully applied to this new trip. I can't say enough how pleasant it is to work with someone as competent and professional as Floyd!

Date of experience: July 29, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Thank you for the outstanding feedback! We’re thrilled to hear that Floyd provided superior customer service and addressed all your travel needs so effectively.

Mississippi
1 review
0 helpful votes
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Ask me when I get home, but so far, so good. I like having my trip handled on the front end by someone who understands all the pieces of booking.

Date of experience: December 17, 2024
Herman B. SKYLUX Travel Rep
4 months ago

Thank you, for the amazing review!

New Jersey
1 review
0 helpful votes
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Customer Service
September 7, 2024

Isable is one of the most wonderful customer service representatives I have encountered for a long time. She was courteous, helpful, happily answered all my questions and got be a great deal. I can't find more adjectives to praise Isabel. She was prompt and kept me updated regularly. I wish the world had many folks like her.

Date of experience: August 28, 2024
Herman B. SKYLUX Travel Rep
8 months ago

Thank you for your glowing feedback! We’re delighted to hear that Isabel provided such exceptional service and that her courtesy, helpfulness, and prompt updates made a significant impact on your experience.

India
1 review
0 helpful votes
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Skylux truly the best
August 9, 2024
Updated review

Great deals. Efficient agents. Customer service always exceeds expectations. I had to change the date of my return to US from India and they made the exchange seamlessly. Memory morales and Ms Mallory were our agents and they are polite, patient and very efficient.

Date of experience: July 30, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Dear Customer, We are so happy when we see that our customers are satisfied with the service they receive from our agents! Thank you for sharing your positive impression of our services!


Our best Travel Agency Ever
May 14, 2024
Previous review

Our experience has been really great and satisfying. SkyLux is going to be our Forever travel companion. Our Agent was Mr.Murphy Morales and he was extremely helpful, very efficient and friendly.

Date of experience: May 4, 2024
California
1 review
0 helpful votes
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LOOK FOR KEANU
August 10, 2024

Skylux's Keanu certainly is the person who you must book your travels with. I have been with a number of people from the company and I tell you Keanu will not let you down. He will find you the best deals possible; and take care of your travel needs. He makes it all convenient; and his follow-up calls have been all supportive, and he explores all possible options. He is the reason why I keep coming back to book with him domestically and internationally.

Date of experience: July 31, 2024
Herman B. SKYLUX Travel Rep
9 months ago

We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!

Nebraska
1 review
0 helpful votes
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Service above and beyond the call of duty
August 31, 2024

My agent, Duke, put in the extra time and effort to find me the appropriate flights at the best prices and most convenient times for me. He would even call me at night from home after work to see how things were going. I really appreciated that, and we got the job done for a successful international trip for a lot less money than I would've been able to get on my own.

Date of experience: August 21, 2024
Herman B. SKYLUX Travel Rep
8 months ago

We are glad to hear that we've been of great assistance to you! Thank you very much for being our Customer!

Michigan
2 reviews
0 helpful votes
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Drake at SkyLux
August 2, 2024

Drake gave us superior service when making our flight arrangements to Scandinavia. Our trip required several flights from several destinations, which made booking more complicated. Drake worked hard, not only to stay below our budget, but also kept in constant touch to insure we understood everything and guided us through the process. This is the second time we have used Skylux. People like Drake make this company shine. My husband and I highly recommend using Skylux with Drake as your representative.

Date of experience: July 23, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Dear Customer, Thank you for sharing your positive experience with us! We appreciate your feedback on our service. We appreciate you for choosing us, and we look forward to serving you again.

California
1 review
0 helpful votes
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Professional Service
August 9, 2024

The agent, Turner, was so patient and helpful. He went above and beyond to make arrangements that needed adjustment. He spent up to an hour at a time on the phone to discuss and make arrangements that best fit our needs.

Date of experience: July 30, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Dear Customer, We’re so pleased to receive your positive feedback. It’s fantastic to know that our agent made a difference in your travel experience. We’re excited about the opportunity to assist you again.

North Carolina
1 review
0 helpful votes
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Trip to India
October 2, 2024

Excellent Service!
Malek was extremely attentive and very quick to respond to our questions
He provided multiple options and found us the best options for our trip very quickly

Date of experience: September 22, 2024
Herman B. SKYLUX Travel Rep
7 months ago

Many thanks for being our customer and taking your time to leave us a positive feedback! Your satisfaction is our goal and we are so happy we've been able to achieve it!

Kentucky
1 review
0 helpful votes
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User friendly agent
August 7, 2024

It was stress free. I have nothing more to say. To not make me write an essay. I have neither the time nor the material for such a lengthy response. You are giving me stress right now. I will advise you not to require 50 words. Nobody has such time.

Date of experience: July 28, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Thank you for your feedback! We are glad to hear the service was stress-free for you.

Maine
1 review
0 helpful votes
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Great service by Melinda
October 13, 2024

Melinda makes herself available basically 24/7. Don't know if she ever sleeps. She is the best. Incredible service

Date of experience: October 3, 2024
Herman B. SKYLUX Travel Rep
7 months ago

Thank you so much for your wonderful feedback! We're thrilled to hear that Melinda provided you with such exceptional service and support. She truly goes above and beyond for our customers!

Arizona
1 review
0 helpful votes
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Too much work for me
August 1, 2024

I reviewed all the sites and prices for a multi flight plan and after working with Walker, I could have saved myself much time and heart burn. Should have just listen to him from the beginning and took his advise. Live and learn for the next trip. Walker is my first call.

Date of experience: July 22, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Dear Customer, Thank you for sharing your positive feedback about our agent. We are very pleased to hear that you are satisfied with the service provided.

Colorado
1 review
0 helpful votes
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Sylvester remembered me from the first phone call. Ours was difficult with 9 passengers and in different classes. It didn't seem to be a problem, he worked right through it all. He gave us all we wanted and so efficiently.

Date of experience: August 17, 2024
Herman B. SKYLUX Travel Rep
8 months ago

Thank you for your feedback! We’re delighted to hear that Sylvester was able to efficiently handle your complex booking for 9 passengers, even remembering you from the first call. It’s wonderful to know that he met your needs effectively.

Florida
1 review
0 helpful votes
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Fast Service
November 8, 2024

A last minute reservation was needed to Slovenia and Costa handled it very quickly.

Date of experience: October 29, 2024
Herman B. SKYLUX Travel Rep
6 months ago

Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.