business logo of SKYLUX Travel

SKYLUX Travel

Overview

SKYLUX Travel has a rating of 4.8 stars from 2,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.

service
284
value
111
shipping
27
returns
45
quality
1,233
This company responds to reviews on average within 1 day
How would you rate SKYLUX Travel?
grey star
grey star
grey star
grey star
grey star
California
2 reviews
0 helpful votes
Follow Cynthia G.
Unfollow Cynthia G.
Send Message
Share Review
Report Review

Great service, good flight choices
August 12, 2024

We've been working with Boston for several years and he always finds us affordable options for our international travels. But the biggest reason we continue to work with him is because he's very responsive - especially when our flights are cancelled or changed. He quickly helps us find alternatives so we're not stuck with the problem!

Date of experience: August 2, 2024
Herman B. SKYLUX Travel Rep
9 months ago

We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback!

Florida
1 review
0 helpful votes
Follow ARLEEN S.
Unfollow ARLEEN S.
Send Message
Share Review
Report Review

Very informative and helpful
November 20, 2024

Dime takes his time to help you find the best possible time and connections for the best price.

Date of experience: November 10, 2024
Herman B. SKYLUX Travel Rep
5 months ago

Dear Customer, Your feedback means a lot to us. We’re delighted that our agent exceeded your expectations. Thank you for your trust in our services, and we look forward to working with you again.

California
1 review
0 helpful votes
Follow CARRIE G.
Unfollow CARRIE G.
Send Message
Share Review
Report Review

Great Experience
October 18, 2024

My agent was very friendly and helpful. It was the best experince I've had when booking a flight. It was easy, stress free and she found me a great flight at a great price.

Date of experience: October 8, 2024
Herman B. SKYLUX Travel Rep
6 months ago

We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.

New Jersey
1 review
0 helpful votes
Follow WILLIAM T.
Unfollow WILLIAM T.
Send Message
Share Review
Report Review

Very satisfied with the service.
October 31, 2024

Trisha was very kind, patient. She addressed my questions/concerns and explained clearly and patiently.

Date of experience: October 21, 2024
Herman B. SKYLUX Travel Rep
6 months ago

We are so glad you've been satisfied with the agent's assistance! Thank you very much for purchasing with us!

Rhode Island
1 review
0 helpful votes
Follow STEVEN W.
Unfollow STEVEN W.
Send Message
Share Review
Report Review

Services are clear, efficient, and timely
November 2, 2024

Worked with Melinda who was very responsive to questions around trip planning. I highly recommend her services.

Date of experience: October 23, 2024
Herman B. SKYLUX Travel Rep
6 months ago

Dear Customer, Thank you for sharing your positive feedback about our agent. We are very pleased to hear that you are satisfied with the service provided.

Florida
1 review
0 helpful votes
Follow DANIEL P.
Unfollow DANIEL P.
Send Message
Share Review
Report Review

Philip made our travel plans easy for a old gezzer
December 16, 2024

Philip goes way beyond anything we ever expected. For to seniors who are not tech savy he was a life saver. Competent, friendly, and goes the extra mile to insure eve

Date of experience: December 6, 2024
Herman B. SKYLUX Travel Rep
4 months ago

Your agent would be so pleased to hear your words of appreciation! Thank you very much!

Pennsylvania
1 review
1 helpful vote
Follow Holly S.
Unfollow Holly S.
Send Message
Share Review
Report Review

Skyluxe Sucks
November 26, 2024

Don't book with SkyLuxTravel. I haven't even departed on my trip 11/20/2024. Save yourself the hassle book with the airlines or with someone else. This site is a total ripoff they may have an A+ rating with the BBB but there are also over 200 complaints.

Date of experience: November 16, 2024
Herman B. SKYLUX Travel Rep
5 months ago

Dear Customer, as you have left us a 1 star rating, we have assigned you a special ID: 350669 and one of our representatives will be in touch with you shortly.

Nigeria
3 reviews
0 helpful votes
Follow Dr ANTHONY P.
Unfollow Dr ANTHONY P.
Send Message
Share Review
Report Review

Dr. W
December 23, 2024
Updated review

Mr. Alonso Wells is a quality high class and seasoned professional that takes great care of my travels needs for several years now. We need more like him.

Date of experience: December 13, 2024
Herman B. SKYLUX Travel Rep
4 months ago

Mr. Alonso Wells would be so pleased to hear about your wonderful impression on him! Thank you so very much for being our Customer! We highly appreciate your time and cooperation!


Excellent! We have a great relationship and he always seems to deliver when needed the most. Thank you Mr. Wells.

Date of experience: October 1, 2024
Massachusetts
1 review
1 helpful vote
Follow Andrea T.
Unfollow Andrea T.
Send Message
Share Review
Report Review

Complete fraud
November 16, 2024

This company took all my billing information, issued me a confirmation number both from their company and the airline but never actually booked my flight. I had to reach out ten times to follow up where they would eventually respond stating not to worry, the fares are held but the sales rep had stats to maintain therefore was waiting til Nov 1 to ticket. They also tried to continually sell me add on services that I repeatedly refused. I have requested a manager to speak to 6 times and they have not engaged. I have escalated to customer service because the rep is now stating the fare has gone up and will no longer honor the price that I booked and received confirmation for.

Date of experience: November 6, 2024
Herman B. SKYLUX Travel Rep
5 months ago

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 348785

North Carolina
1 review
0 helpful votes
Follow GEORGE C.
Unfollow GEORGE C.
Send Message
Share Review
Report Review

Tried it & Liked it!
November 28, 2024

This is my first experience using a business class consolidator service and Lane was very helpful and thorough. Got the flights I wanted at a decent price. Haven't traveled yet, but the booking experience was very nice.

Date of experience: November 18, 2024
Herman B. SKYLUX Travel Rep
5 months ago

Dear Customer, we’re so grateful for your positive feedback! It’s wonderful to hear that you were pleased with our service. We’re here for all your future travel needs!

AE
1 review
0 helpful votes
Follow Kevin M.
Unfollow Kevin M.
Send Message
Share Review
Report Review

Excellent service!
January 9, 2025

Weston was really great. He was very attentive and very professional. He responded very quickly and fulfilled my needs. I would highly recommend him.

Date of experience: December 30, 2024
Herman B. SKYLUX Travel Rep
4 months ago

Thanks a lot for a wonderful review of our services! Weston is awesome, indeed and would be so happy to assist you once again whenever you desire to travel!

New Jersey
1 review
0 helpful votes
Follow ANJANI K.
Unfollow ANJANI K.
Send Message
Share Review
Report Review

Please person to work with. Drake is very responsive, he follows up on his sale.

Date of experience: November 8, 2024
Herman B. SKYLUX Travel Rep
5 months ago

We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!

Florida
1 review
0 helpful votes
Follow RICHARD L.
Unfollow RICHARD L.
Send Message
Share Review
Report Review

Great service knowledgeable agent
September 25, 2024

I recently purchased my airline tickets to Asia through SKYLUX. My agent's name is Boston and I was extremely impressed and pleased with his level of experience and efficiency. He rapidly guided me to the best combination of date flexibility and class level to achieve the perfect travel plan. I am very pleased with the level we obtained, the choice of airline, and the price.

Date of experience: September 15, 2024
Herman B. SKYLUX Travel Rep
7 months ago

Dear Customer, We appreciate your feedback and are thrilled to hear about the positive experience you had with our team member. Thank you for choosing us, and we look forward to serving you again.

Canada
1 review
0 helpful votes
Follow MAHER E.
Unfollow MAHER E.
Send Message
Share Review
Report Review

Impressive service
January 7, 2025

I felt very important and there was no rush to explain things and very knowledgeable staff. Thanks Crosby.

Date of experience: December 28, 2024
Herman B. SKYLUX Travel Rep
4 months ago

It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.

California
1 review
0 helpful votes
Follow CORINNE R.
Unfollow CORINNE R.
Send Message
Share Review
Report Review

Diaz was excellent
August 11, 2024

We had planned to fly to Europe using points but it's just didn't work. I took the chance and called ShyLix and Dian was awesome. He sent so many different options and ended up savings us thousands of dollars. We are so excited for this trip and now being able to lay flat in business back and forth will make it that much better. Thank you!

Date of experience: August 1, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Thank you very much for sharing your great experience with us! We highly appreciate your time and cooperation!

Florida
1 review
0 helpful votes
Follow SURESH D.
Unfollow SURESH D.
Send Message
Share Review
Report Review

Best service
November 16, 2024

Very helpful, very knowledgeable with options and very humble

Date of experience: November 6, 2024
Herman B. SKYLUX Travel Rep
5 months ago

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. At SkyLux Travel, we always strive to offer the most personalized service, providing knowledgeable and humble assistance to ensure our clients find the best options to suit their preferences and travel needs.

California
1 review
0 helpful votes
Follow MICHAEL P.
Unfollow MICHAEL P.
Send Message
Share Review
Report Review

Great Customer Follow Up and Service
August 8, 2024

Worked with Malik for over three (3) months on specific flights. He was continually sending me updates and suggestions. He also followed up on ideas I presented to him. He was extremely professional. Great experience.

Date of experience: July 29, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Dear Customer, Thank you for sharing your positive experience with us! We appreciate your feedback on our service. We appreciate you for choosing us, and we look forward to serving you again.

New York
1 review
0 helpful votes
Follow DEBORAH P.
Unfollow DEBORAH P.
Send Message
Share Review
Report Review

It was a pleasure to work with SkyLux
November 27, 2024
Updated review

This is the second time we have used SkyLux and it will be our go to place for Business Class tickets in the future.
I particular, we would like to commend Adele for her tremendous work ethics, professionalism, expertise, and incredible knowledge.
We appreciate all her hard work in serching more that 20 ticket options for us and for staying late to complete our booking.

Date of experience: November 17, 2024
Herman B. SKYLUX Travel Rep
5 months ago

Dear Customer, thank you for your generous review! We’re delighted to have been a part of your travel experience. We can’t wait to assist you with your next journey!


My Travel Advisor, Adele, was absolutely wonderful!
February 21, 2024
Previous review

SkyLux has a great BBB rating A+. My first time using them. Adele looked for flights over several days and was very patient and knowledgeable. My flight is in August so I am confident there will be no major changes and should there be changes, Adele said she will be in contact with me.

Very Impressed so far.

Date of experience: February 21, 2024
Texas
1 review
0 helpful votes
Follow ANTHONY K.
Unfollow ANTHONY K.
Send Message
Share Review
Report Review

Excellent service
October 17, 2024

Eddy was very helpful and patient. For two days he worked on our tickets and finally came up with the right choice.

Date of experience: October 7, 2024
Herman B. SKYLUX Travel Rep
6 months ago

We are happy that Eddy has provided you with such a wonderful experience.

Pennsylvania
1 review
0 helpful votes
Follow JOHN H.
Unfollow JOHN H.
Send Message
Share Review
Report Review

Easy Experience
December 15, 2024

Primal was our concierge and his customer service is beyond reproach. Easy, seamless and painless. He listened, heard us and helped. I would gladly recommend and use his services again!

Date of experience: December 4, 2024
Herman B. SKYLUX Travel Rep
5 months ago

Thanks a lot for taking the time to write such a wonderful review.