Overview
SKYLUX Travel has a rating of 4.8 stars from 2,534 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.
Original the Associate was not able to give 2 tickets for the same price but upon request checked with his seniors and agreed to give it the same price. However, after both the tickets were purchased and payment made, the associate requested more money.
Ann N, my Skylux travel agent, was so supportive and nice. She helped me sort through all of the options to fly to Japan. She was knowledgeable, helpful and so sweet. She made me feel confident in our selections! Thank you, Ann!
Thank you for the wonderful feedback! We’re delighted to hear that Ann provided supportive and comforting assistance.
Rutvik is great. He has found me several good deals that I have booked with him over the past few years. He is my first phone call when planning an international trip. I take about three international trips a year and I appreciate having Rutvik to find me great deals on first class and business class travel.
Dear Customer, Thank you for sharing your positive feedback about our agent. We are delighted to hear about your satisfaction with the service provided.
Rutvik was outstanding, He was patient and professional. He found us the best deal ever and we are so appreciative. We now fly business class to and from Europe.
I'm so glad I booked my flight with Skylux! Their booking process was incredibly easy to navigate, and I found the best deal on my desired dates. The customer service representative, Mr. Lincoln, I spoke to was incredibly helpful and answered all of my questions. I can't wait to fly with them!
Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience with Skylux and found the booking process easy to navigate.
Hakeem was hardworking and very patient with us. He gave us several choices to choose. Followed up with us everyday until we were satisfied with our choice. Very helpful, knowledgeable and patient individual. He goes beyond his capacity to make sure his customer got answers to all the questions. I will recommend him all day every day
Thank you so much for your review! We're thrilled to hear that you had an excellent experience with Hakeem.
Blake got me a fare that was over $1000 less than I found myself. He also offered practical advice for the trip that will give me a better experience. And he was prompt in following up with technicalities like seat selection. This was an excellent experience.
That's fantastic to hear! We pride ourselves on providing exceptional service and ensuring that our customers get the best possible fares and advice for their travels. It sounds like Blake went above and beyond to help you, not only finding a significantly lower fare, but also offering valuable insights to improve your travel experience. We're delighted you had such a positive experience with us.
Dime spent many hours, sent me many emails and made 12 made several phone calls communicating with me trying to find a reasonable business class trip. He was very honest and advised me well and I felt completely comfortable with his recommendations. He was able to get us a wonderful deal on two business class seats to New Zealand with a stopover in Fiji!
Dear Customer, thank you for your glowing review! We’re delighted to hear that our agent provided exceptional service. We look forward to assisting you with your future travel plans and ensuring more memorable experiences.
Our agent was always trying to get the best fares and alternatives for our flight plans. Kept us updated with any new alternatives and spent the time to always wanting to help.
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
Sandra gave excellent service. She was diligent and found the flights that worked for us.
Dear Customer, We wanted to extend our sincere thanks for your glowing review! It brings us immense joy to know that your travel experience with us was enjoyable.
We are so glad for your satisfaction with our services! Thank you so very much for dealing with us!
The customer service representative Lucas is knowledgeable and patient. Although communication is difficult due to poor internet service, bad phone reception, and time difference, Lucas always responded quickly. The price is competitive and the booking is easy.
We are so glad you've been satisfied with the agent's assistance! Thank you very much for purchasing with us!
Julian answered all of our questions in a timely manner. We were concerned with cancelation and change fees and he provided that information. He even chose out seats, so all we had to do was verify. Yes, the price increased from while we were viewing the particulars, but Julian manually entered our information to get the originally quoted price.
We are so glad you've been satisfied with our assistance! We hope to see you once again on our website whenever you desire to travel! Thank you very much!
Based on recommendations of other friends, I contacted SKYLUX for airline tickets for my wife and I to a couple of African countries. Everton was my travel agent and he gave several options always trying to give me best value for the money.
Thank you for your feedback! We’re delighted to hear that Everton provided you with excellent service and multiple options to ensure you received the best value for your airline tickets.
During my trip to Asia via Eva Airways business class purchased through Skylux, I had the need to postpone the return lag of my trip by two days. I emailed my request to Rick, the representative who handled my initial purchase. I got the reply immediately and the changes are made promptly without any additional cost since I purchased the trip protection plan with my initial purchase.
I am truly impressed
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.
I booked a very complicated itinerary with Nancy which took over two hours and many phone calls.
She was always pleasant and flexible all the way through
We are so grateful for your kind words. Thanks for sharing your review with us and the community
The sales agent not only got me the best price,she took time to explain everything to me.Couldn't have had a better experience
Nicole is awesome and are so grateful for her ability to make our customers Happy! Thank you very much for cooperating with us!
AGENT COLOMBO IS THE BEST HE MAKES BUYING TICKET VERY EASY AND GIVES YOU A PEACE OF MIND, HE IS VERY PATIENCE NEVER ANGRY OR MAD AT YOU ALWAYS EAGER TO WORK WITH YOU FOR AND HELP YOU ANYTIME EVEN WHEN HE IS OUT OF STATES WOW
Thank you so much for your glowing feedback! We’re thrilled to hear that Agent Colombo provided you with such exceptional service. It’s wonderful to know that his patience, dedication, and support made your ticket-buying experience smooth and stress-free.
Surya was patient, detailed, courteous and professional.
Thank you for sharing your experience! We're thrilled to hear that Surya provided you with such patient, detailed, and professional service.
Edward was a pleasure to work with. He is very personable and goes the extra mile.
Thank you for your wonderful feedback! We're so glad to hear that Edward provided you with a great experience. His personable approach and dedication to going the extra mile truly make a difference.
Super customer service & PR. Knowledgable brilliant just the right attitude patience. Hey you must be a Manager soon. Wish you good luck sir.🙏💝🙏
Thank you for your fantastic review! We’re thrilled to hear that Jabez provided such excellent, helpful, and polite service.
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
2024: served 1.5 million+ customers, with 400+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.