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SKYLUX Travel

Overview

SKYLUX Travel has a rating of 4.8 stars from 2,533 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.

service
284
value
111
shipping
27
returns
45
quality
1,233
This company responds to reviews on average within 1 day
How would you rate SKYLUX Travel?
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Maryland
1 review
0 helpful votes
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Hidden Gem!
July 24, 2024

Lionel was my agent. He was very very patient because l couldn't make up my mind with my bookings and keeps changing the dates, locations. All he will say is "it's ok" we can search again. He was not afraid to make suggestions like some agents will do to avoid being blamed. He was on time whenever he says he will call back and he was never pushy. Always reasoning with you question his suggestions as sometimes as an agent. Will continue to use him for all my travels.

Date of experience: July 14, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Indeed, Lionel is one of our best agents and we are so grateful for his ability to make our customers happy and satisfied! Thank you very much for taking your time to review our services!

Pennsylvania
1 review
0 helpful votes
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Excellent Service!
August 17, 2024

Pedro is one of the Very Best Travel Agents I have ever Dealt with I Highly Recommend Pedro for any and All Your Travel needs with Sky Lux! In my numerous trips to Philippines He has done the Best By Far very Detailed in every Aspect of Your trips to make it carefree and enjoyable! R.Jones USA

Date of experience: August 7, 2024
Herman B. SKYLUX Travel Rep
8 months ago

We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!

Nebraska
1 review
0 helpful votes
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Prompt professional service with a smile
November 1, 2024

It was a learning experience to understand the different options for business class reservations

Date of experience: October 22, 2024
Herman B. SKYLUX Travel Rep
6 months ago

It's such a pleasure to see such a wonderful review! Thank you very much for cooperating with us!

Oregon
1 review
0 helpful votes
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Rep was very helpful.
November 1, 2024

Rep found us a good flight itinerary with an excellent cost per person.

Date of experience: October 22, 2024
Herman B. SKYLUX Travel Rep
6 months ago

Thank you for your kind words! We’re thrilled to hear that our representative was able to find you a great flight itinerary at an excellent price.

Wyoming
3 reviews
0 helpful votes
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I had been searching for two days trying to find a good flight. I have never flown business class or first class, so I was trying to find a deal to fly business class for the first time. I don't know at what point I contacted August, but once I did he proceeded to work on getting me the business flight I was looking for. He said he would find some flights and send them to me via email. I got several quotes and after a few looks I found the reasonable business class flight I needed. This all thanks to August. He even picked out and setup my seating. I am very happy with this flight and I am very excited about taking this trip. Thank you August.

Date of experience: July 14, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.

Michigan
2 reviews
0 helpful votes
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I will use this site again
July 25, 2024

Ronald was my agent, from the beginning to finalizing our reservation he was patient and respectful. I am expecting my travel to be easy and fun. I would recommend this site and most of all RONALD, to anyone booking foreign travel. I will use him again.

Date of experience: July 15, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Dear Customer, We appreciate your kind words regarding the service provided by our agent. Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.

California
1 review
0 helpful votes
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Sam is extremely helpful!
July 19, 2024

This was my first time using SKYLUX and Sam felt like a friend throughout the process. Planning trips with multiple flights can feel overwhelming; but, Sam was patient, thorough, and consistent in his support. He provided a variety of flight options as well as informed me on which airlines may be best, which accept what frequent flyer miles, chase points, etc., and what he would recommend. He always respected what my priorities were and guided me to the best options from there.

Date of experience: July 9, 2024
Herman B. SKYLUX Travel Rep
9 months ago

We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!

Massachusetts
1 review
0 helpful votes
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Tracy was very responsive; she checked all the options for me... with great patience and NO judgement and without rushing me... I was very impressed. I can tell you more after the trip is complete and all works out!

Date of experience: July 16, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Thank you for your kind words! We’re delighted to hear that Tracy has been so helpful and patient.

Texas
1 review
0 helpful votes
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Patient and helpful!
July 29, 2024

Nice expediently offered me options,
And his best advice.

Most patient and worked diligently to accommodate my needs and coordination requests with other travelers!
I am
Keeping his name and number for my own use and to refer to others.
Thank you!

Date of experience: July 19, 2024
Herman B. SKYLUX Travel Rep
9 months ago

We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.

New Jersey
1 review
0 helpful votes
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INDIA TRIP
July 19, 2024

The agent was very understanding and followed up with calls as requested. He responded to all my questions satisfactorily and met my needs. On the day I booked my reservation, I received an E mail from Skylux for available booking for my flights. When I called back right away to book, I was told that the price quoted had expired. This was surprising since I called within 30 minutes of receiving E mail. The agent looked into into and provided me same flight at slightly higher cost of $50/person.

Date of experience: July 9, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Thank you for sharing your experience with us. We're delighted to hear that you found our agent understanding and responsive to your needs throughout the booking process.

California
1 review
0 helpful votes
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Seamless and wonderful
July 26, 2024

We were fortunate to be assigned Chloe as an agent. This was our first transaction with this company and were somewhat reluctant. Chloe was patient, kind and knowledgeable. We will definitely share her contact information with our friends and relatives.

Date of experience: July 16, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Dear Customer, We value your positive feedback on the service delivered by our representative. Your decision to entrust us with your travel requirements is truly appreciated.

California
1 review
0 helpful votes
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Mica
October 29, 2024

She was patient and good and also was able to hold my ticket even when I had bank issues

Date of experience: October 19, 2024
Herman B. SKYLUX Travel Rep
6 months ago

Dear Customer, Thank you for sharing your positive experience with us! We appreciate your feedback on our service. We appreciate you for choosing us, and we look forward to serving you again.

Montenegro
1 review
0 helpful votes
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Very good
July 27, 2024

Arcan was very nice & spent lot of time explaining what I need and then helping me to fill up application to PAY, he was very patient. I am so happy. He was the one to help me. We are very happy with your agency and we will use you when we have to travel in future thank you so much.

Date of experience: July 17, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Dear Customer, We appreciate your feedback and are thrilled to hear about the positive experience you had with our team member. Thank you for choosing us, and we look forward to serving you again.

Illinois
1 review
0 helpful votes
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Flight booking experience 26 Sep 2024
October 6, 2024

Booking agent(Chicago) provided great service on 26th September 2024.
She helped me diligently and patiently with my booking.

Date of experience: September 26, 2024
Herman B. SKYLUX Travel Rep
7 months ago

Thank you for your feedback! We’re thrilled to hear that our agent provided you with diligent and patient service.

Illinois
1 review
0 helpful votes
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Excellent service by Bernice
August 7, 2024

Bernice was a great help. She got us good connections and made sure to consider all our requests while looking for right flights for us!
Really excellent job

Date of experience: July 28, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Dear Customer, Your feedback means a lot to us. We’re delighted that our agent exceeded your expectations. Thank you for your trust in our services, and we look forward to working with you again.

California
1 review
0 helpful votes
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SKYLUX Travel Review
July 25, 2024

A friend recommended Memphis to help reserve flights to Switzerland. He was readily available and got a reservation for us that was exactly what we wanted. He was able to save us a couple thousand dollars too - it was a win-win for us!

Date of experience: July 15, 2024
Herman B. SKYLUX Travel Rep
9 months ago

It sounds like you had a great experience with Memphis! We strive to provide our customers with excellent service and significant savings. We're delighted to hear that Memphis not only got you the flights you wanted, but also helped you save money on your trip to Switzerland.

India
1 review
0 helpful votes
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Conrad was amazing!
October 4, 2024

The best personal service I have ever experienced. Conrad was patient, professional and very attentive to all the details to my complicated trip.

Date of experience: September 24, 2024
Herman B. SKYLUX Travel Rep
7 months ago

Dear Customer, Thank you for sharing your positive feedback about our agent. We are very pleased to hear that you are satisfied with the service provided.

Virginia
1 review
0 helpful votes
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Great services
September 5, 2024

Very pleased with the services provided. Miss Roxette not only know the products provided by Skylux
She is very patient and helpful,and make sure customer comfortable and happy with the services provided

Date of experience: August 26, 2024
Herman B. SKYLUX Travel Rep
8 months ago

Thank you for your kind words! We’re delighted to hear that Roxette provided excellent service by being knowledgeable, patient, and helpful.

Arizona
1 review
0 helpful votes
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Agent Patience!
July 20, 2024

It was my first time working with SKYLUX. I had a million questions and wasn't able ti make up my mind as to what date to fly. But the agent never faltered. He showed extreme patience in wanting to get ne exactly what I wanted.

Date of experience: July 10, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Dear Customer, Your choice in selecting us for your travel needs is sincerely appreciated, and we hope to have the privilege of serving you again in the future

Texas
1 review
1 helpful vote
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The agent Mr. Rob did not provide good service, he was not transparent explaining the charges,plus he will not provide the requested documents and information even after several reminders. Once he got our payment he became non responsive for service. Lalit Sheth
Thanks. In one of my email I specifically mentioned to him " The kind of business you are in the most important factor is good REFERRAL " plus he won't make the seat selections, request for wheelchair, and meal selections. I waited couple of days finally I end up calling the airline to make these selections. I needed specific seat location because of my health condition, and when the airline made my seat selection that was the last seat remaining. Thank god I got that seat.Prior to your email I was thinking to report my complaint to 1, Better Business Bureau and Federal Trade Commission. Please respond your thoughts and solutions, so I don't have to face this kind of experience. Thanks, Lalitkumar Sheth.

Date of experience: July 18, 2024
Herman B. SKYLUX Travel Rep
9 months ago

Dear Customer, As you have left us a 1 star rating, we have assigned you a special ID: 322495 and one of our representatives will be in touch with you shortly.