Overview
SKYLUX Travel has a rating of 4.8 stars from 2,527 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.
Julian work hard and fast to book this ticket for me,I highly recommend Skylux travel, I have dealt with Julian before many times. I will give rate of 5 star.
It's like having a personal assistant for my travels. The agents do all the research and find the best options for me most promptly and efficiently. Not to mention the best prices and perks available.
Keeping the contact in my notes.
Thank you so much for your fantastic review! We're thrilled to hear that our service has made your travel planning feel like having a personal assistant.
Jackson had already done his research and options for us prior to communicating and suggesting flights.
He also conducted additional options during our decision making process.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 321251
Monk was extremely helpful! He provided me with several options at several different price points to get me the flight I needed to get to/from France on the dates I wanted. Fabulous service!
That's fantastic to hear! We're thrilled that Monk provided you with such helpful assistance and multiple options to suit your needs.
Maverick did an excellent job in setting up travel for us. He answered all questions and listened to our needs and preferences. He was not pushy but offered many good suggestions. We would definitely refer Maverick to others and would see him out if we need travel services again.
Dear Customer, We appreciate your kind words regarding the service provided by our agent. Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.
LOVE talking to a live person and Blake is very helpful. In addition sends me things as we are talking and planning.
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
People at Skylux are very professional. I am very particular about the aircraft that I fly on, so they have to double check the planes to complete my reservations. I appreciate the extra mile they give in customer service.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Alen,did outstanding job,very happy with his performance,will always use him in future projects and I have to tell him he is very talented and knowledgeable!
Alen is one of our great agents and we are so grateful for his ability to produce a great result of his assistance! Thank you very much for sharing your excellent experience with us!
Never booked with SKYLUX before but it was really great experience. Eddy helped me booking my flights and he was fantastic. Thank you so much
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.
I contacted Nolan@ SkyLux for help with a flight to Europe for a cruise celebrating my wife's birthday. We've been married 56 years, so I was looking for something special.
Nolan took care of our flight needs and even helped me find great hotels for nights in transit.
He did a great job at a reasonable price!
Well done and Thanks again.
We are so grateful for your kind words. Thanks for sharing your review with us and the community!
As a first-time user of SkyLux, I was a little hesitant to book such a distant and somewhat complicated itinerary on an unfamiliar service. My hesitation was misplaced. Our agent, Roxette, was professional, personable, thorough and creative. We got a great business class airfare from Dulles to Singapore on Turkish Airlines, including a two-day layover in Istanbul with included 5 star hotel. Very impressive.
Thank you for sharing your experience! We're delighted to hear that Roxette provided you with professional, personable, thorough, and creative service.
This is our second trip with your company. The first was excellent and I am sure this is going to be th same.
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.
This is the best rep we've been work with: professional, efficiently and persist to meet customers needs. Give him a big thumb up
Thank you so much for your fantastic feedback! We're delighted to hear that our representative provided you with such professional and efficient service. Your praise and thumbs-up are greatly appreciated, and we’ll make sure to pass along your kind words to them.
Trey contacted me very quickly, answered all my questions, gave me several fare options and suggestions. I've been using Skylux for years (except for the COVID pause) and will continue to do so!
Many thanks for being our customer and taking your time to leave us a positive feedback! Your satisfaction is our goal and we are so happy we've been able to achieve it!
We had to change our plans from last year due to illness and Ore was so helpful in getting all the information we needed to cancel our plans. We are now ready to travel again and once more Ore has come through.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
Ore was my agent and was so helpful in finding me flights for our trip to Thailand. Changed dates around to find the best deals.
We have worked with Axel at Skylux Travel for a number of years. He always provides excellent service and never fails to meet our needs. Strongly recommend Axel and Skylux Travel.
We are glad to hear that your experience with us was great! Thank you very much for being our loyal Customer!
I have used Skylux Travel on a number of occasions. Our agent, Alex, is very responsive and addresses our concerns quickly.
Excellent service and pricing.
Enrique worked hard to deliver the flights that best suited our international travel plans. He listened to our requests offered suggestions and found an ideal travel plan
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
Remember the days when you could call your travel agent and book a trip? You still can with SkyLux! I don't mine booking my own flights for domestic travel, but International gets confusing and stressful. SKYLUX can help and they can save you money!
Thank you very much for sharing your great experience with us! We highly appreciate your time and cooperation!
This is my second time using Skylux and have been very happy both times. I prefer to fly business or first class and the prices are crazy. I just booked 2 tickets 3 weeks out for a European vacation in the middle of summer with several stops and saved several thousand dollars. Nolan was a great help.
We are glad Nolan has helped you with your trip and the services provided are appreciated.
Stacy J is the best - her service is outstanding and she always gives multiple options and goes above and beyond to find the best deal.
Dear Customer, We’re so pleased to receive your positive feedback. It’s fantastic to know that our agent made a difference in your travel experience. We’re excited about the opportunity to assist you again.
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
2024: served 1.5 million+ customers, with 400+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.