Overview
SKYLUX Travel has a rating of 4.8 stars from 2,537 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.
The agent, Gretel, guide me by the hand and after many options and combination, we found the perfect flights.
Sunshine made our experience real pleasant and easy, she was very cordial and answered all our questions and concerns.
Ralph is the best. He knows the industry and solves your problem. Quick and reliable. Responds quickly and reliably.
Very professional and quick service. Have booked numerous times and all have worked out very well. The discounts are sizeable and great
Great experience so far. I would like to recommend to business to everyone. They have a fair business policy.
Great experience. Was unsure what to expect but had a very good experience. In about 20 mins got a great reservation at a very good price
Thank you so much for the great review! Safe travels.
Carlos was most helpful in finding me a good rate for a trip to Japan. He was courteous and most helpful.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive review and feedback.
Sold me insurance for my 86 year old husband for cancel or flight delayONLY… at costly expense NO medical and knew my husband had an illness… got it covered at less money including medical
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 241163
Please email this ID at feedback@skyluxtravel.com
With your booking confirmation number, and we will get in touch with you.
Thank you in advance.
Our agent Rudolph was very courteous and patient.
He answered all our questions and managed our booking well.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
The agent, Bart E, was very helpful, provided the information I requested in a very professional way.
I am very satisfied with the service provided.
Dear LUIS G.,We are really pleased to hear that you are very satisfied with the service provided. Thank you so much for your positive feedback.
Very very good Floyd was very nice and very quick. He worked well with me to secure a ticket purchase.
Thank you so much for your kind words, we are more than pleased to know that our agent provided a good service and everything was good.
Always great to work with Ian. Listens and takes great care of our needs. Plan to work with him again
My regular agent was on leave, so another agent handled my case. Seamlessly. Getting my tickets was easy and stress-free.
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.
Agent was alert to subtleties in scheduling travel around week-long tour and made my connections perfectly.
Thank you for such a wonderful feedback! It means a lot to us and we wish you safe travels.
The quality of the service and response was terrific.
My representative was very responsive and well organized.
Good and knowledgeable Agent.
He was very helpful in booking my trip
Felt comfortable booking my trip with him
Thank you so much for the wonderful review! It is imperative for us to make our clients feel comfortable.
Creative routing saved me money. Good job. I have used them twice and have been satisfied each time I used them.
I booked a flight to Tanzania.Olby messed up the return flight and we had to buy coach tickets on the flight at the last minute to board the flight
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 206289
Please email this ID at feedback@skyluxtravel.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.
One of the best customer service in recent times. They were patient with me through few changes! And finally made a good choice.
Thank you for your excellent feedback!
Very profesional and knowledgeable.
Answer all my questions, with great patience. Excellent treatment and service
Thank you for your kind words. We are grateful for your feedback.
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
2024: served 1.5 million+ customers, with 400+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the pleasant review! Cordiality is our speciality!