Overview
SKYLUX Travel has a rating of 4.8 stars from 2,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.
Very efficient, accurate and great service. Melinda always answers her phone promptly and answers all my questions.
Good experience - Elsa was helpful. I was expecting more discount based on a referral from a friend.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Remus and Ash were super helpful and honest. I've done business with them twice and look forward to working with them in the future.
Joseph was very patient and listened to my multiple needs.
Final itinerary was excellent price and schedule.
She had a lot of patience with me and gave a good deal.
Thank you for the great review! Our agents strive to accommodate every customer.
Michelle was a pleasure to work with. Located a low fare option for us that works perfectly.
Thanks a lot for booking with us! Your satisfaction with our assistance made our day amazing!
Great job by Forbes! He was willing and able to walk me through different options. He was open to my suggests and worked well with me
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback!
Made a quick call and said where and when I needed to travel and was immediately given a great price!
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Although some of the replies were slow, we were happy overall with the process. We would use this service again.
I was refunded after I had to pay a $250 fee. I was not thrilled about it as I did insure my booking.
Sony is very good its not the first time she is helping me and really she doing perfect job
Thank you thank you
My experience was excellent from start to finish. Their representative was courteous and patient and was a help to me all the way.
Julian provided great help, looked around for me, I found a great deal for me and provided great advice.
We are so glad when we see that our customers are happy with the agent's assistance! Many thanks for sharing your positive impression on our services!
NEVER USE THIS COMPANY. FLIGHT CHANGES IN AN EMERGENCY SITUATION COST ME THOUSANDS OF DOLLARS EXTRA. COMPANY'S ATTITUDE WAS PRETTY MUCH, "TOO BAD, YOUR FAULT"!
Dear Debra,
We want to express our sincere apologies for any inconvenience caused.
Your complaint has been assigned a special ID: 286399 and our team of specialists is actively addressing the matter.
Shortly, one of our representatives will be in touch with you to provide a customized solution.
Estelle did a great job! Very happy with the price and service. We will be calling her again soon for more flights.
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
Michelle was very helpful and tried very hard to make sure I was satisfied with my flight arrangements. She was also very patient with me.
Thank you so much for the kind words! We always make sure that the customers are comfortable with the process and that their needs are met. Hope to see you in the future!
Working with Teo was awesome. He gave us great advice, found a wonderful itinerary and set up everything. Could not be more pleased.
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
This is the second time doing business with this agency and very happy with professional and courteous treatment. Will do business again
Dear Mitra S. We are really pleased to hear that you had a good experience with our company. Please do not hesitate to book with us again.
Glen, the agent was extremely patient and helpful and got the best rate for the date and time we wanted to travel.
Thank you for the great review! We wish you safe travels.
The agent, Gretel, guide me by the hand and after many options and combination, we found the perfect flights.
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
2024: served 1.5 million+ customers, with 400+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.