I have had a terrible experience with Skyscanner. This company promotes lastminute.com which is a scammer. I bought tickets for my family. Everything seemed quite normal, I bought luggages for the whole travel and requested for special assistance. After the transaction completed I expected to receive a quick confirmation but I didn't receive any until I asked the next day. However, this confirmation was a disaster as it did not include baggage for inbound tickets. Moreover no confirmation of special assistance. I asked them to correct this. They told me that I have only paid for outbound luggages and not for inbound which is absolutely nonsense. I asked Skyscanner to help me but the only thing they did was to forward my complaint to lastminute.com and nothing else. I kept writing to both of these companies and the latter denies their responsibility. Due to possibility of fare increase by passage of time, I bought the same tickets and for the same dates from a reliable website. So at the moment I have paid twice for the same travel: once without any e-tickets and without the services I have paid for to lastminute.com and via Skyscanner and the other time with my genuine e-tickets. I am going to make a formal complaint against these two companies. Any suggestions would be appreciated. I should add that when I sent this review on trustpilot, someone called Martina replied by saying that my case is being dealt with by their colleague Neil and that I should ask him for assistance, this is nonsense as Neil has only forwarded my email to lastminute.com and has never responded to my repeated emails. So they in fact are collaborating with lastminute.com in emptying people's money!
I booked a flight on Skscanner which was booked by their partners BudgetAir, they took my money out of my account and sent me an email saying I'm not booked on the flight because the price went up, so I need to pay them an extra XXXX to get on the flight. I called Qatar Airlines directly, and they tell me I am booked on the flight but they have not received payment for it. I'm lost as to what to do. This is my trip for Christmas, I cant afford to book another flight. They are robbing innocent customers & making them suffer. I am disappointed that this company is on Skyscanner. HELP... THIS SHOULD NOT BE HAPPEN!
The companies that skyscanner is cooperate are not to be trusted. Do not lose money on this companies.
They sometimes gives glitches in the prices. Once I booked my flight for manchestor when I proceed for final payment the fare got changed suddenly.
Skyscanner just directed me to another website called Kiss&Fly, which is definitely the worst website I have ever used, I will never use it again.
The best app for finding the cheapest and fastest flights to your destination. I use it since years for all my trips
I managed to find a flight to Japan at almost half the normal price when a friend re-directed me to Skyscanner. So far so good! I will definitely be continuing to use this site.
Wonderful app that is so easy to navigate and book your travel needs. Very reasonable prices. And the fact that there is an app is perfect.
Best websites to find the cheapes flights, super fast, user friendly and most important it makes you save a lot of money.
Overview
SkyScanner has a rating of 3.3 stars from 32 reviews, indicating that most customers are generally satisfied with their purchases. SkyScanner ranks 39th among Plane Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members