Sleep Number

I have had a sleep number for almost a year and a half. The mechanical base has been broken for a year and a half. They came out to fix it three different times and it kept breaking. The last time they came out they showed me how to bypass it with the remote so I could keep it working. Then that did not work and, when I called back they said the base only had a one year warranty, and I would have to pay to have it repaired. I decided to go ahead and buy the parts, but I did not call them back out because I did not feel I should have to pay for them to fix a bed That never worked. Do not buy this product. The warranty for the base is crap.

Bought the bed March. Motor out within a few weeks. Four svc calls still no working bed. Junk bed junk crap customer service poor quality they could care less. Rip you off big time. I will never buy from them again and will tell everyone i know. Writing bbb and anyone else that can help get me my money back they are stealing from me. I had two back surgeries and i have no bed to sleep on due to it being as hard as a rock. I hate what they did to me. I will seek outside help in getting this scam stopped. All i wanted was a bed and all i got was screwed out of money i worked hard for so the ceo and others could make millions and buy what they want. I bought in good faith they took cause they can. But i wont stop until i get all my hard earned money back. I stay in pain since i sold my bed for this junk.

Very expensive bed built in 2021 had a pump fail in 2023. 2 years old. The company does not stand behind their products so they "prorate" your warranty. They want over $300 from me to replace the pump on my bed which is now deflated and 100% junk. Very poor customer service. Even the supervisor was unwilling to help solve this issue with their junk mattresses. Very poor quality and no warranty to back up their claims of caring about their customers. Put your money where your mouth is and give me a replacement pump after I wasted THOUSANDS of dollars on your crappy product.

The beds are designed to have multiple critical failures as soon as the 1year warranty expires. I have had my bed a little over 2 years and have had 3 things break that all rendered the bed unusable until I paid a lot more money to them to fix it. This is their business model, you've already spent too much to just get rid of it so they know you will have to keep coming back and paying more. It's a total scam.

We have had our bed for about 6 years. We loved it and my husband has severe back issues. But, then it stopped working: app said Sleep Number for both of us was a 5, and the bed was hard as concrete! The next day I talked to a human, who decided we needed a technician….soonest available appt is in 7 days! We paid several thousand dollars for a bed and we have to wait a week to have someone out to fix it?! Where do we sleep? I wonder if the NFL players have to wait a week? My guess is no. So, if you're over 50, work, have back issues, and no other bed in your home, pick your poison/ the couch or the floor! This just about cements the fact that we will NOT purchase another SN bed….and just when we were considering an upgrade! Horrible service after the sale. Unacceptable.

Don't waste your money!
I spent over 10K on a sleep number that has to be reset every night in order for it to work. They don't have their own technician everything is sub-contracted out and every time they come out they charge you. If you want a bed like this go to the box store it will be much cheaper then you won't care as much when it doesn't work.

We bought our sleep number I8 king size split in April of 2021, since then we've had to replace both air chambers, and the motor! We spent 6,000 Dollars for this TURD OF A BED!
Not to mention no " normal bedding" will fit this bed, my sheets slide off every single night! You have to spend over 300 for their bedding that actually fits the bed! Total RIP OFF! I'm just waiting for the motor to go out again, or for it to completely fall apart!

They got 1,195 complaints on the BBB closed in last 3 years.

I bought a sleep number 6 bed for $7000 and what a nightmare, The bed use a APP that never works, you need to call tech support and if you can not get the problem solved, you will sleep with the problem until it fixed. Mattress that breaks? What a joke. The bed breaks!?!? A 11 month bed got mid foam sank, I got a valley in the middle of the bed, they couldn't get the app connected, solve it over the phone, I called few times to solve it and in the end I have to pay for it $265. My back problem never went away, the bed needs always something, never got a minute of rest since I bought it, Not recommended at all, If I could I would return it.

I'm not going to lie about customer service on here. I've been trying to get my refund since September it is now October 3 2023 and my refund have not been credited to my account. Customer service is not very helpful then they lied about when it was credited to my account they told me that it was credited to my account on September 12 but to wait for 10 days which I did. In October 3rd I called and I asked to speak with a manager he stated that he wrote a check today for my refund. Mr. Rich with no last name but his extension #433. Sounded like he was asleep now they are telling me that it will take 5 to 7 days.

I am very happy with my Sleep Number mattress, but the customer service with this company leaves a lot to be desired. They are all smiles, just like a used card salesperson, but when you need help good luck! They do not want to help their customers after the sale so be prepared for this and willing to fight them. I have contacted the attorney general's office and the better business bureau to remedy my problem. I am not really sure of recommending them. Any good will from the product has been washed down the toilet.

Wish I didn't buy a split king the bed doesn't stay together you fall through the crack every night.

Purchased June 2021. Air chamber blew in my side of the bed their 15 year warranty is hyped they only cover a percentage, costing me $200 for a new air chamber, my husband is sleeping on the couch so I can sleep in bed. I am so mad $5000 dollar on a bed to have the air mattress inside bust and then told I had to pay even more to replace it. Never again. My mistake for not doing better research on reviews.

We were so excited about our sleep number bed, until we tried the heat setting. It was so loud, like sleeping on a garbage truck. If my husband came to bed later than me & turned on the heat I woke up.
We gave it 3 weeks then called for a return. We were told that they could put in for a free repair. At $11,000 for a mattress it should not have needed to be repaired from the start.

Now Sleep Number is billing us $300 for the return pick up!

Get a regular mattress without all the hype & a comfy comforter, you'll be much happier.

Difficult to get the advertised rest. Consistent problems with the base and mattress. Find another alternative. It is disappointing to spend 6 to 8 thousand to realize that you made a costly mistake after 2 years. Good luck purchasing the right bed for a restful sleep.

Most regret I've ever had on a major purchase. You will eventually find out that Sleep# is just air mattresses wrapped in foam as you will be forced to do your own troubleshooting and repairs after it starts leaking. You will also find out there is NO customer service to support product. They make it quite plain that your phone call is annoying them and won't send anybody out to fix product. Anyway, that was my experience.

We paid the enormous price for the Sleep Number 360 bed. Almost $8,000, A huge factor in this tough decision was based on a 15 year warranty. Too bad we didn't read the details of the warranty. Basically it is a 1 year warranty and even that has a ton of exclusions of items you would assume are covered as they are basic items.

A really expensive lesson. Shame on me. Don't make the same mistake!

Replacement form topper for older SN bed is terrible. Don't waste your money. They won't return it. I will be challenging it with our credit card company. Was told it would be the same replacement as what I had. The density is awful and it's not 3" as promised. Here is a cross section of the old (yellow) and new (gray) cheep piece of foam. Note the density and thickness difference.

Don't be fooled by their marketing and sales reps in store. This was by far the WORST customer experience I've ever had post-purchase.

Firstly, the mattress we received at home was not the same we tried in store. Period. My partner and I both agreed on this.

Secondly, when asking about returns, the rep mentioned their "super easy return policy" but failed to mention two critical aspects of this policy:

1) You CANNOT return it within 30 days. We made an international move and had stuff everywhere as we were settling in our new apartment, but no, we HAD to keep this thing in our apartment for 30 days despite having already replaced it with another mattress (yes it's that bad, essentially a glorified, overpriced air mattress).

2) It cost us $500 to have it removed. So you're essentially paying $3500+ for a bad mattress +$250 delivery fee and another $500 on top of it to have it removed.

I moved from Europe and in all my years in dealing with thousands of businesses, this is by FAR the worst I've ever come across.

Their customer service reps on the phone are beyond rude. No incentive to help customers out as once they've taken you money, nobody cares.

They know that even if you hate the mattress, they'll end up making $500-700 in delivery fees from you anyway.

STAY AWAY! I will promote this message on all other channels to keep as many people away as possible.

3 back surgeries - need real sleep - spent $10K on the best they offered and it's like a Wal mart air mattress when you go camping. I wake up every morning in severe pain on the frame of the bed completely deflated. Followed their "protocol" for MONTHS BUYING pumps and lines replacing everything myself. Now they say I'm out of warranty and they want me to buy a new air mattress and also PAY their tech to replace it. Absolutely ridiculous. Went to office to speak face to face and they said they can't do anything. They only sell there. No help. They can't even call the warranty team from their office phone! Had to use my cell phone! Think about that disconnect! Insanity! DO NOT BUT ANYTHING FROM THESE PEOPLE! THEY COULD CARE LESS!
TODAY IS DAY ONE OF WRITING ONE NEGATIVE REVIEW PER DAY UNTIL THEY DO WHATS RIGHT!

We recently moved and one side of our sleep number went flat. We called customer service on Monday and after troubleshooting and paying over $100 for parts replacement they determined we needed a new pump. They said they would expedite and it would be here on Wednesday. It is now Friday and I just got off the phone with customer service and they said the pump is on back order for weeks! I'm sleeping on the floor. It would have been nice if they had told me that on Monday. Was not offered a refund or even new sheets or anything. Will never buy Sleep Number again. Poor customer service.

Buyer beware. Sleep Number base costs 3 times more than the mattress and is not returnable. I see why their ratings are so bad. Wish I would have read all ratings before I sunk a fortune into an uncomfortable bed.