Ordered Sling on 9/15. Paid for overnight delivery of the Roku device. 9/19 and still waiting for delivery. Support line hangs up every time. Could only reach them on new order line and they told me that overnight really means 2 or more days, even though that was a lower cost shipping option. Only conclusion is that they stole my money for overnight to pay for longer shipping. Criminal! Crooks!
Once again, sling TV app not working on my Samsung smart TV. I don't even get circling anymore, just a black screen. It's happening more and more. My other TV, much older, and the Sling app works great with Comcast flex box. The service is really pretty stinky. Definitely not worth 40 bucks a month. Looks like I'll be switching again. Fabulous
We had gotten it to watch the super bowl. Only problem is that you could only watch it the next day after it aired... Then, Good luck on getting a hold of customer service to o cancel your subscription! I was on hold to
2 separate times with no answer. So now I'm paying for another month of something we don't use
I signed up for a 1st month $20 promotion and was charged $44. I immediately cancelled bc they didn't live up to $20 promotion or a refund. Just spoke with a rep after waiting a few days for an email response and they agreed with my issue but did nothing since it in the fine print. Sling Blade is a better name for this business. Buyer beware!
Sling owned by failing DISH is not worth the money. Not even at half off for the month trial. Bought a month to watch NBA playoffs and nothing but trouble, stalls, drops, "not authorized" errors. What a joke this service is
I've been a customer of Sling for years now but will be ending my membership. The reason? For starters they've blocked out the actual channels I'm paying for on their Home Page (which has always been there until a few days ago) and replaced with sports (I'm not interested), their suggestions, things they want to sell us, etc. etc. And now, what I'm actually paying for has been relegated to the "left hand side" text only line-up. Not working for me... After calling their "customer support" I was basically told that "that's the way it is... and it's been that way for a year (not true)). I suppose it's for the best, I'll save the money fee and say goodbye now.
Sling TV service is so/so at best and their customer support is completely worthless. They bill everything in advance and totally unwilling to work with customers on any issues - service or billing. They are a complete racket and should be shut down! Avoid this service at all cost.
The service itself is fine. Nothing special, just fine. No surprise then that when a problem does come up (in our case an error code) they had no interest in fixing it or offering a refund. We contacted them multiple times concerning the same issue. It was an error that they needed to resolve, not something we could fix on our end. Finally cancelled and moved to a different service.
I am a Brit on vacation in the US trying to watch F1. Sling TV was recommended as the best way to do this. I created an account, signed up to "Orange" and loaded the app.
However, all the app does is try to connect to my Sling Box which I don't have. The blurb says just use the app to connect on line and you're good to go!
In the first place, the app is not compatible with Safari 15, so I used Chrome and that doesn't work either.
So after paying for a month's subscription ($17.50) I cannot access Sling TV!
It's a ripoff!
Do not even attempt to use it. Run away, screaming!
Do not subscribe to Sling TV if you care your money. They will add an unavoidable commercial which will force you to miss your favorite show. YouTube is much better and more loyal; if you are paying you don't have to see the commercials. Customer care do not resolve the issue but rather disconnect the call. Never seen such unprofessional attitude from any other company.
Like the rest of the reviews, stay away. Had an issue with the account setup, tried to appeal to common sense and customer support but they were not interested in anything but charging my credit card.
I found that I was being charged a $19.99 recurrent fee for Sling TV yet I did not sign up for these services with any of my e-mail accounts. I called customer service and was told that they will not tell me what e-mail address was used to initiate my service. I provided them with all of the e-mail addresses I have, and was told none of these was used. Thus, I am unable to follow-up with this e-mail provider and will have to vigilantly check my monthly statements to make sure Sling TV does not bill me for another false account. I was offered a refund of the most recent month, but not for the past months in which I did not notice this recurrent charge. This is very disappointing and poor customer service, and there are possibly fraudulent billing practices occurring.
$109 later, no cancellation for service that freezes and buffers all the time. The free trail doesn't count if you use the premium channels during the first 7 days. Customer service rude and would not let me speak to a supervisor. Not a company worthy of your time or money.
I cancelled Showtime a few days after I subscribed to it. I checked my bank statement in May and saw that I continued to be charged. They will not refund or issue credit for my over payment. Customer service hides behind policy. Numan was the last customer service supervisor that I spoke with.
I missed the cancelation deadline by 2 days and sling automatically renews your subscription, So, basically I have to pay for another month. I have not watched it for months and yet they would not give me a refund for my subscription or a credit for the next time I signed up. No phone customer service. Just chat in the Philippines and they have no authority to do any refunds. Not a very friendly customer friendly company. Beware if you sign up. No flexibility on their policies.
Sling has a decent selection of channels, but if anything goes wrong with the login or a TV error shows on the screen it is difficult to find a solution to the problem. The "chat" feature is absolutely useless, there is no feedback capability whatsoever. This is the second time I have tried Sling and it will probably be my last.
Can NOT watch more that few seconds without being bombarded with zillions adds and it repeats over and over the actual show being watched, and we end up not getting the story nor the show. It is becoming impossible to use sling for watching, we have to resort to Youtube to get our shows. This is unacceptable and very discriminating, everyone I talked to, they have the same issue, I just recorded on my phone 6 minutes of cooking show where I was trying to watch a chef recipe, and out of the 6 minutes, I barely heard less than a minute total broken up with over 5 minutes of ads (and many duplicate of them) and could not get any thing. Rewind several times and the same thing happens, I would say I spent over an hour trying to get to watch and always get the broken by ads that runs over the show and you miss everything as if not watching anything, and the same thing happens on other sling channels. What are we paying for? I suppose for this mess, they should we be paying us to watch all of these ads because we don't get to watch any shows, only few broken words between many many ads which make it useless
Very dissatisfied never used their services and cancelled it but charged me and the customer care is terrible that they are not willing to refund. I feel they run their business by not refunding to customers who don't use their forever buffering service
I know for a fact it is not the WiFi connection because we have tried sling with Frontier/Verizon internet, spectrum interNet, and AT&T internet and have experienced the same thing. Sling love to crash and freeze in the middle of the show. Why am I paying close to $100 for this true of service. Just go back to cable guys this $#*! is stupid and a waste of time/money. Sling pisses me off every time I turn it on. Go to hell sling and stay there.
I purchased the yearly Sling Willow instead of Willow TV directly. I was extremely unsatisfied with the content I was getting. The interface is horrible to navigate plus there was no content like sports highlight that I was were looking for. For the same price, I would have gotten better navigation and highlights packages to directly with Willow TV. The software is totally buggy - the title says one thing but the stream is something completely different. Now when I see all these issues, I want to stop the service and get my money back. However, Sling believes in just taking money and completely disregarding customer experience. They basically cheated me of my money and are now not ready to refund the money they took even though their service is horrible.
What a joke of a business. This is like a scam! Wish I could give negative 5 stars.
Overview
The company faces significant challenges regarding its reputation and customer service approach, as reflected in numerous customer reviews. Many users express frustration with unexpected charges, difficulties in canceling subscriptions, and inadequate support from customer service, which is often described as unhelpful and frustratingly inaccessible. Additionally, customers frequently report dissatisfaction with the service quality, including poor streaming performance and limited channel availability. While there are occasional mentions of positive experiences, the overwhelming sentiment indicates a lack of trust and reliability, prompting many customers to recommend alternative services.
This summary is generated by AI, based on text from customer reviews
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