SmartBuyGlasses CA

SmartBuyGlasses via freshdesk.com
00:27 (14 hours ago)

To me

Dear Customer,

Thank you for contacting SmartBuyGlasses! This is an automated email (so please don't reply) to confirm with you that we have received your message.

Our team is working around the clock to respond as fast as possible from Monday to Sunday. To make sure that we will get back to you as soon as possible, we suggest that please avoid sending repetitive messages.

Warm regards,

The SmartBuyGlasses Team

I ordered a pair of Ray Ban New Wayfarer from smartbuyglasses on January 2nd. Tracking info showed the glasses were being sent from Hong Kong, which immediately made me question the authenticity of the glasses. They arrived at my door on January 8th, very fast shipping to Nova Scotia. I googled and youtubed many sites concerning real vs fake Ray Bans. I am confident that my Ray Bans are indeed authentic. Fast shipping, good price, great sunglasses. I would not hesitate to order from smartbuyglasses again.

I ordered a pair of prescription glasses In January, and I still have not received them after 4 1/2 months! When I ordered them online all of the information required was given they claimed to have the product in stock and i paid in full. Only to get an email 3 weeks later that the item was not in stock! How could you not have notified me sooner?! After I constantly have to email to inquire about my order I still have not received a date as to when I can be expecting anything, all I get is the same comment of we can give you 5% off or you can wait for your item. BUYERS BEWARE If you need your item before next Christmas don't bother ordering from them their customer service is ridiculous and they are not accommodating at all.

Return process not valid. Non workable links and vague customer support with references to "a dedicated team member" addressing the issue. Glasses shouldn't be this difficult to return if SmartGlasses.ca are a genuine and reputable company dedicated to customer service and products satisfaction.

I ordered Polarized prescription sunglasses from them, and after speaking to a representative regarding the details, he informed me and confirmed the order of polarized prescription. After a whole month of waiting, I inquire about the status of what is going on, for them to ask for another 84$ extra for polarization after having received CONFIRMATION from their service representative a month prior regarding the issue. Horrible follow through, their words don't mean anything, just because they say your order is going through does not mean it is. Will no longer do business with them.

After waiting a whole month I finally received my Adidas frames but when I took them to my optician to get my prescribed lenses on it he told me sorry but this frames are a not originals and he showed how easy they broke.

I had broken my dioptric glasses - the frames. It cost 4500 CZK in local shop, but smartbuyglasses have them for just 1500! I ordered and they were perfect, since I only broke the frames, I could fit the lens in them. However the delivery from Hongkong was caught at customs And i had to add taxes which made the glasses 805 CZK more expensive. I asked smartbuyglasses and they have given me full refund cash! (No voucher) Amazing, from now on, I only buy at smartbuy and will recommend my friends.

Guys, be very careful when you are shopping, i paid 1305Sek for sunglasses in April till now in July, i did not receive any shipment.
No contact telephone no physical address.
I regret that payment I did.
Therefore, i will say that: smartbuyglasses.ca, smartbuyglassses.se, uk. Usa, india and others are fake sites

Debrah

Horrible refund service. I ordered a pair of prescription glasses, waited quite a long time for them to arrive and after I picked them up from DHL, I decided to return them. I contacted the refund department with Smartbuy.ca, and they said someone would contact me within 24 hours. No response after that. I contacted them again, and I was only given the link to the return policy, which I had already read and filled out the form, but no return address. I emailed 2 more times asking for the refund address and no response AT ALL despite the promise of 24 hour service. Now I have until this Tuesday to have them returned or they are past the deadline of 7 days, which the company states on their website. This is despite a total of 4 emails from me stating I wanted a return starting the day I received them. This company promises you so much and in the end they won't take them back. I am out $258 dollars now. DO NOT BUY FROM THIS COMPANY.

Either they are a scam or have terrible customer service - paid for my glasses and then they sent an email saying they couldn't supply what I wanted and asked if I wanted a refund. Said yes and then they asked for my paypal. I don't have a paypal so asked if they could refund via credit card, which they said they couldn't. Set up a paypal and then sent them the paypal address, they said they would instead refund my credit card. 2 weeks and no refund - I emailed them and they said again that they could only do it via paypal. Sent them my paypal (again) and no response yet.

People have speculated as to the validity of this company as well as the authenticity of what they sell. Well, I ordered in stock Maui Jim Red Sands for $249 CAD on October 21st that were shipped from their Hong Kong origination center and just received them today October 25th in St. John's, NL, Canada. They are the real deal and exactly what I wanted, having just returned from Florida, where the identical pair were $229 USD. I have the same bronze lens Haleakala's just purchased in Florida and the vision is identical. Thank you smartbuyglasses.ca!

They do not want to give me my flipping money back on an item that wasn't in stock any longer
So I've ask for my $150+ money to be refunded back to my Visa, with no results. Its been over 2 weeks with no regards to that. Got an email stating they had refunded my money back 2 weeks ago. I've looked at my statement 10+ times over and under. No Credit was returned back to me. For them to say that the money was credited back to me, was the utter most lie... makes me think. This is a way for SBG to scam people out of their money. I will not return to this site for purchasing anything. And definitely not recommend this site to anyone who purchasing glasses... so that'd be everyone. Yes don't support them. They are scamming pieces of crap that dwindle your money for their own benefit. Bye forever.

Ordered a set of prescription raybans, was it the smoothest process ever? No. Did I get legit raybans with my prescription and transition lenses in less time then my local optometrist quoted and at 150 dollars less? Yup. They even included the original lenses that rayban ships them with, the serial number is verified by rayban and the prescription checked out at my local optometrist, from order to delivery it took 14 days exactly, they shipped from Hong Kong (your like ERMAGAWD DEY TOOK ER JAWBS?!) but that's how they offer the reduced prices. If you're looking to support local shop elsewhere, if you wanna save a few bucks buy at Smartbuy and send their customer support team an email they'll hold your hand through the whole process and do a fantastic job.

Scam! Stay away! They do not refund fraud merchandise and you will get the run around... avoid at all cost! I hope this helps the next person. Amazon is way safer... good luck..

Ordered and delivered in a week.
I`m happy with the prescription spectacles that I received.
No issue. Quality, price, speed of delivery were, in my experience, very good.

Absolute worst experience to hard to describe - wrong lenses three times in a row then actually sends me UNCUT LENSES...

Terrible Customer service

No chance of refund and brand name frames are copies

My first time buying my contact lenses that i could afford, i thought the prices were good... was going to order monthly... so excited til I got hit with a Duty charge. HARD to understand especially when they say they areva Canadian Company. This is A Lie. Sounds like a scam... And nooo where was I warned about having to pay a heafty duty fee. So upsetting... Wrong on their part... I should of had a choice... and it's impossible to get a hold of them. Very frusting. Save your money buy elsewhere more legit and honest!
Melodie

It comes form s**** hole in China and totally FAKE! STAY AWAY AT ALL COST! Took forever to arrive and came in a dirty pouch. I got Polaroid sunglasses that I knew instantly were fakes as I had few pairs over the years.

For all those who think they are getting a good deal on glasses, think again! They will purposely send you the wrong pair and make you believe you will simply return (wasting more money) back to HONG KONG.

DO NOT BUY! I'M HOPING THIS REACHES AS MANY PEOPLE AND EVENTUALLY BLOCK THIS SITE FROM ONLINE SEARCHES!

Great products, fast shipping, and so easy to do business with! All products are delivered very quickly and in brand new, never worn factory condition. Highly recommended.

BUYER BEWARE! Do not deal with this company. My refund of almost $400 has been delayed, denied and delayed and refused repeatedly. They filled the incorrect prescription and therefore did not accept delivery of the package. Requested a refund. Also should know that their check out page does not disclose that you're signing in as a Pay Pay guest when you think you're paying by credit card. This affects your rights under your credit card. Less favourable. They also say that if you complete a DHL courier slip they will process your refund. THEY DONT. They have you do that so that they can also put in a claim to DHL to collect money from them without processing your refund. They are also protected under PAYPAL's Seller's Protections which has PAYPAL pay out a claim to them also. The worst on-line company I've ever dealt with. Smart Buy Glasses keeps reporting all negative reviews so TrustPilot takes them down. BUYER BEWARE. DO NOT DEAL WITH THIS DISHONEST COMPANY.

Customer services went above and beyond to resolve my shipping issues and even issued me a partial refund.
Really happy to deal with smartbuyglasse. Thank you!

The following is what happened to me:

1) SmartBuyGlasses - Order Confirmed: Within the next 3-5 days we will update you on your order status by email

2) SmartBuyGlasses - Item confirmed: As soon as we receive your item, we will ship via Fedex and send you an email

3) SmartBuyGlasses - Item Delayed: 3 options: 5% discount, buy something else, get a refund

I choose get a refund. I immediately got an email from them showing other sunglasses options. I replied thanks, but I am not interested in other options.
I sent two emails, never heard from them since. I am concerned.