SmartBuyGlasses CA

I ordered my contacts through them. After I had ordered I read the reviews about them and the delivery company they use. I saw the most awful reviews about both and I was started to get super nervouse. BUT! I recieved my contacts 3 days earlier then expected AND they were the perfect strength in perscription and perfect fit. I am very happy with my contacts.

I bought a frame from this website. I was disappointed when opened the package as the frame was bent. But I was like you know these things happen when online shopping so I contacted the customer service. They told me to mail the defective frame and agreed to send me a new one once they had received the return. Now, it has been 4 days since and no one is replying to my emails, I have lost $300 incl shipping costs and I don't know what to do about it either. I am thinking of asking my credit card company to start an investigation for fraud and try to get my money back but idk if it will work.

UPDATE:
They got back to me and sent me another pair only after I posted a review and it has the same problem, the frame is still bent and does not align. I feel like they just sent me the same pair that I returned without even fixing it. They told me they would cover any shipping costs for my return, I sent them all the receipts and no one is replying to my emails when I ask them to cover my return fee. They wanted me to pay another $10 as well, which I refused to pay. But $300 down the drain. This website is absolute rubbish and does not seem to be legit. This is fraud people, I would not advise anyone to buy glasses from here.

I placed an order for prescription glasses over a month ago from smartbuyglasses.ca and have STILL not received them despite being quoted 5-14 working days. I was originally very excited to have found such a good deal online for the glasses I'd been wanting for a few weeks.

After placing the order and waiting a few weeks for the glasses to arrive I began to wonder what the delay was. I called their 1-800# approx. 25 times and have NEVER ONCE got an answer from them. Their website said that they were waiting the confirmation of my prescription (although this was never requested from me). I sent it to them by email and asked for a status update.

I have finally been receiving some email traffic from their "service manager" who says the package is en route and should arrive anytime. She (Anna) says the courier company will call me before delivery. No explanation for the lengthly delay other than blaming their supplier. She did offer a whole 5% off the cost of the frames and indicated this would be processed within 2-3 days on my credit card (over a week later, still hasn't happened).

The courier company they use does not have a phone number in North America (Asia and Australia only) so you can't get a hold of them either. I've tracked the package online and apparently it was delivered to me yesterday although no such thing happened. Now I'm stuck with NO way to contact Smartbuyglasses.ca or the courier company and no product. The service has been absolutely AWFUl from start to finish and I'm beginning to doubt whether the entire company is just an online scam. DO NOT BUY from Smartbuyglasses.ca!

I bought a pair of Tom Ford eyeglasses in July. However, I didn't read the reviews here after purchase. Until last week, I just realize a lot of people says it is a scam and sells fakes eyeglasses. I was pretty scared. Because the shipment was on its way already. The price was $250 in total.

I received it today. The frame is solid and not light in weight. Please see the photos uploaded. I checked the details, seems pretty good. (I own pairs of authentic Tom Ford/Dior/Chanel/Gentle Monster/etc sunglasses) I guess I can tell if the frame is cheaply made or not. If this is really a fake one, it is still a grade AA product. Lol. Hope it is not. The only small part I would doubt about the authenticity is the white words "TOM FORD" "MADE IN ITALY" printed on the arm. They don't seem align very perfectly.

Issues solved by Smartbuy:

1. As per my request, they make the lens accord with my contact lens prescription, which is great. Communication is good.

2. As they promised, they credited the 5% cash rebate that I found on Rakuten (ebates) after shipment.

Except the question of authenticity, I think Smartbuy is a pretty good company. I guess I am lucky in this purchase. I receive the whole set of accessories.

If you know what the frames you're buying are supposed to be it's clear these are counterfeit. I was replacing a identical pair of glasses. The pair I replaced clearly had country of origin on them (Italy), the pair they sent actually had it scratched off (are you kidding me, no) but you could still read China... But someone actually scratched it off, Yes I sent this vendor a pick of it, their looking into it, never heard back a thing...

Doesn't anyone else wonder why a company from the UK is selling glasses supposedly MFG in Europe or America and amazingly everything comes from, you guessed it, China aka Hong Kong...

If you think for a second you are getting original frames, you are mistaken. The lenses are also not of very good quality.

Company expects you to pay for returns half way around the world (Hong Kong), if / when you can actually get them to respond (numerous attempts it takes), gee I wonder why their being sent back to China as well...

To make matters even worse, they clearly advertise as being authorized dealers, I can assure you they are not for at least Nike, I called and asked NIke, Nope, not at all...

Fake, Fake, Fake - If you buy from them you are supporting the global counterfeit business.

Lesson Learned...

These glasses are knock offs. I had never heard of the company, but the site looked legit, so I bought a pair of Ray Ban's from Smartbuyglasses. Everything throughout the purchase and delivery went smoothly. On arrival, I inspected the glasses and found a number of differences between them and my last pair of authentic Ray Ban's. There is actually a list online that you can Google on how to tell if Ray Ban's (and I'm sure any glasses) are fake or not. Based on the list, and my own personal knowledge of Ray Ban's, these are fake, and here is a list of how I know:
1. The overall weight of the glasses - these ones were extremely light.
2. The lenses were plastic - Ray Ban lenses are (almost) always glass. I owned the exact pair before and the lenses were indeed glass.
3. There is no metal bar running the length of the side arms of the glasses - Ray Ban's have this
4. The "Ray Ban" logo on the side arms is raised. Authentic Ray Ban's have a logo that is flush with the rest of the arm.
5. There is no RB etching on the lens. Authentic Ray Ban's have this etching to help confirm authenticity.
So needless to say, I returned the glasses and received a full refund within a week. Everything about this whole transaction was great, I'm just not into paying top dollar for knock off's.

Please stay away from the company. They are total fraud. Orders are never shipped and they give stupid excuses all the time. They should be banned from internet.

I will never ebver buy fo this ae agai. It took a month to recived them to find the progressive lens were made to high and should be lowered. They would not let me keep them untill a replacment was sent as I had broken my prior sunglasses. They want me to return and wait another month unexceptable! And not to mention myglasses were full price to have lens not made right! $243 down the drain.

I had concerns about the glasses being authentic, but think they were incredibly good knock-offs along with some real frames. My Persols were authentic, and my Raybans were such incredibly good knock-offs (the crappy polarized lenses gave them away). The prescription lenses, however, were ABSOLUTE trash. I had my optometrist test the prescriptions, and every one of my 3 glasses had axis measurements that were off. My left lens prescription has an axis measurement of 92. The glasses I received: 91,96, and 81! Really?

They tell you that they have a lens guarantee so you can return them to get the lenses changed for no cost, but sorry if you are 0 for 3 there is an issue. The delivery time is long as it stands, but I cant be bothered having my optometrist test the lenses (btw they need this for the guarantee) and send them back several times to try and get it right. I am far more concerned about these potentially damaging my eyes so unfortunately this is a hard pass and 1 star. And to be clear, that 1 star was because their customer service for me was the only pleasant surprise (thank you Jun for all fo your help in getting all of my money back).

DO NOT BUY FROM THESE COWBOYS!
Website looks great, very missleading! I purchased a pair of goggles which went through ok and they were delivered, then this is where the problems start! They were the wrong size, ok so i can return them, firstly try and find how to return things, the website is geared up to confuse the hell out of you, you have to make contact with them and get a returns number, this took me 7 days to obtain from them, not easy process! Eventually i got the number and sent the goggles back as advised, its since been 3 weeks and they are saying they havent received my goggles back, they give you excuses like, systems are down, warehouse problems, basically they will do anything to hold onto you cash...
I just wish i would have read these reports prior to purchase! Take my advise DO NOT USE THIS COMPANY... they are getting reported to trading standards today by me and I will tke this to BBC watchdog if necessary!

I was afraid I would not receive the pair I ordered, but everything went seamless.
Customer service is relatively slow but everything else went seamlessly.

I have had lots of terrible experiences online over the years, which is why I am familiar with review sites. But today, I'd like to share my latest discovery: smartbuyglasses. These guys understood what selling online should be like.

First, they have the most impressive eyewear collection online. Others only have the best sellers from a few brands. There, you can spend a whole afternoon contemplating unique models and rare patterns by the best brands. I was actually impressed by their deals on tom ford & Ray Ban, but I am pretty sure they offer similar discounts on all brands. I just was too lazy to watch it all.

The order process was really easy and safe. As soon as the order is placed, you receive professional emails to update your order status. All in all, it took 3 days for my raybans to arrive to my office.
What I loved:
- Free shipping
- 2 year warranty
- good communication with customer service
- huge choice
- fast shipment

What I did not like:
- no phone number (although I diod not need it, I am sure some people would prefer to be able to contact them over the phone)
- too much choice! (yeah, some people were born to complain)

I'll definitely u_se their site again, and I recommand it to my friends.

Bought a pair of prescription Smith sunglasses, at first they were great but within 6 months the frames started falling apart and i started the warranty return. They wanted to have the defective glasses back before processing the replacement, these are prescription glasses that I need for driving and not have been without glasses for a month.

I was told that it is their policy for returns to be processed prior to replacement items being processed. Let me tell the corporate $#*!heads something, this is a terrible policy, especially when the glasses contain prescription lenses, people need these to see.

I paid for FedEx express shipping on the original order so i would have expected them to honor this on the replacement item but they did not, i thing this order must be coming with carrier pigeon.

So the new order finally ships but they send it from Taiwan with some company I have never heard of, RPX logistics, but send me a Canada post tracking number. First of all Canada Post should not be used for anything because they are useless, 2 weeks from shipment date and tracking is still showing nothing.

This is not a Canadian company and it should be illegal for them to use the. Ca in their web address. Buy local if you can or at the least make sure they will not be using Canada post for shipping.

Order ID CA*******601GE

Good price, best product! Only the delivery time is a little long. The importe point to mention is we can try the product on the web site, it's amazing!

I had ordered for prescription sun glasses (Sinner Fury SISU-635) online from https://www.smartbuyglassess.ca. At the time of booking, there was no note on the website that said that the sunglasses being ordered are out of stock or discontinued from production by the manufacturer. A few days after the order was placed, I got an email stating that the sunglasses were out of stock and I'll have to wait for 1 to 4 weeks to get the sun glasses. A few days after this, I got another email stating that the sunglasses have been discontinued from production by the manufacturer. I finally decided to cancel my order after which I was told that I would get the refund credited with 7 working days. After 7 working days, I contacted them only to realize that the accounting department had made a mistake in the refund and that a fresh refund order had been generated. Not only did I did not get the desired product but I had to exchange several emails back and forth to get my refund without any compensation offered for all the lies told to me and delay in getting refund. Few questions that were left unanswered:
1. If the product is out of stock / discontinued from production why is the website inventory not updated to avoid misleading the customers?
2. Why is the accounting department so casual and careless about the customer service?
3. Why was no compensation given to me on account of points 2 and 2 above?

Absolutely horrible company that will lie to you. Barely serviceable customer service.

Ordered a pair of Gatorz sunglasses. Was told they would be back-ordered- no issues with that because COVID. After almost a month, the order changes to "Discontinued- Manufacturer no longer producing." Now, Gatorz only makes 3 models, and this version is literally their 2nd best selling model, so a quick email to Gatorz with the model number confirmed they were still being made, and were in fact in stock at Gatorz HQ. I ordered them that day from the manufacturer at roughly the same price (Gatorz has a very generous military discount), and demanded a refund from Smartbuyglasses. Despite calling them on their lie and specifically asking for a refund in my email, the company form-lettered me a reply, and tried to up-sell me on a "similar" model instead of refunding me. When I insisted on a refund, they then sent me a "confirmation" of refund, which, as I found out, did not actually confirm anything. I had to further pester them for another week before they sent me a legit refund. I was literally a day away from filing a fraud dispute with my credit card company to get them to go after Smartbuyglasses for the funds.

The prices are good on paper, but I have a sneaking suspicion that the moment the equation changes and profit drops below a certain margin, the manufacturer suddenly "discontinues" the model you want. And keep an eye on your credit card bill if you want a refund, to make sure you actually get it- it will be a frustrating process.

Same story like all others. I order Contact lenses a month ago ( 05-04-2017) and I am still waiting. On product page the deliver time is 3 to 5 days.

Like so many other reveiws that I have read I got screwed over SmartBuyGlasses.com. Items appear and are advertised online as being in stock. First they sent an email confriming my order on 10/9, On 10/16 they send me an email stated that my order has been confirmed to be instock and will be shiped within 5-9 buisness days. On 10/22 they send another email informing me that my order is not in stock and ould take another 1-2 weeks before they receive them. WTF! I am now going back and forth jumping through hoops trying to gt them to refund my money and cancel the order. SAVE YOURSELF THE TROUBLE AND DO BUISNESS SOMEWHERE ELSE!

There's no sunglasses store like Smartbuyglasses I will always buy my sunglasses from smartbuyglasses

It took 48 days to get my glasses and the left lens prescription was wrong. I had to ship back at my cost and did not get a full refund.

I have a similar experience to Mario, here's my story:

I placed an order on May 29th, and my Visa was charged immediately even though the item had never shipped.

I attempted to contact SmartBuyGlasses.ca on Friday June 6th by phone but apparently they do not take phone calls, the only way to speak to someone is if you leave them your number and they call you back. I left my contact info, they never called me.

Then I received an email on Saturday June 7th at 7 PM saying the item was "delayed" (this 9 days after my Visa was charged) at which point I had had enough and requested the order to be cancelled. I received an response from someone named "Bille" on June 8th from SmartBuyGlasses Customer Service saying "I have received your cancellation request which I am happy to process at any time", to which I responded that I would in fact like to cancel the order ASAP. Never got a response. I have since sent 4 EMAILS requesting something in writing confirming the order has been cancelled and have yet to receive anything from them, again this 12 days after my Visa was charged $270.00 for sunglasses that have not even shipped out yet.

Their customer service dep't is flat out ignoring me, I cannot tell you how frustrating this is considering they've been sitting with my $270.00 for almost 2 weeks.

I'm sure other people have had positive experiences with them, but once I get my money back I will NEVER buy anything from them again. I will eventually post an update on how this situation was finally rectified as it is ongoing.

Don't get excited by the low advertised prices- You will be very disappointed when you receive your glasses. They sell FAKES from CHINA. DON'T WASTE YOUR MONEY!

What an amazing company this place is. My glasses are perfect. The whole experience was amazing. I cannot recommend this website enough.