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SmartBuyGlasses CA has a rating of 2.3 stars from 138 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SmartBuyGlasses CA most frequently mention customer service, credit card, and several times problems. SmartBuyGlasses CA ranks 128th among Eyeglasses sites.
I just received my Versace eyeglasses within 6 days of ordering it and they look great! I still cant fathom how fast their service is from Hong Kong to Toronto. They have superb customer service, employees Shirley and Anna were very helpful. I will definitely recommend my whole family using smartbuyglasses.ca along with anyone that is hesitant is purchasing products online.
I went to my sons eye doctor follow up and he told me that smartbuyglasses should let people know that the pupil need to be in a specific point in the glass and that this can only be correctly mesure with the right instrument. So thanks to this I need to pay for lents I already paid for! This for me it not ok! We cannot trust them witth our prescriptions.
Just make sure you know the EXACT style --model # -- size, color, etc, because returns are a hassle. Harder than expected.
I send two email and no response. I bought an eyeglass and they cancel the ordee. I have no refund. I want answers.
After waiting past the 7-10 days for my order, I chatted with a customer service rep. She said my order was on hold because they didn't have my PD which I sent twice with the original order. She then came back and said that the order was completed on July 14th (chat attached) but didn't know why they had not shipped. I then received an email from the customer service person saying that they didn't have my PD. I sent it twice more but still don't have my glasses.
Update - Received my glasses but there is more...
After receiving my glasses they seemed a bit off, blurry in sections. The prescription was the same one I usually wear but I figured I should wear them for a while and see if my eyes will adjust. After 3 weeks I notified SmartBuyGlasses customer support and they said to explain the problem so I said there are areas that are blurry. They said I should wear them for a couple of weeks and I stated that I have been wearing them for 3 weeks and the problem is still there. They then told me that if I cannot describe the problem more specifically to the optometrist that they would not be able to refund them and I would have to send them back on the 100-day return policy (where you pay for shipping) which I argued several times. They then gave me a return number that would expire in 7 days so I had to ship them express that same day to get them there on time which cost me almost $40. After 2 weeks and several more emails, they finally gave me a refund for $35 less than what I paid. Now costing me $75 and still no glasses.
I finally went to Len Crafters and paid the premium price which was $200 more than SmartBuyGlasses plus the $75 for my bad mistake of buying from SmartBuyGlasses. The new ones are absolutely perfect and actually look different than the same Tom Ford models I received from SmartBuyGlasses.
BTW - the response from them saying they will help but I didn't provide order details is also wrong. I uploaded my full order on this site and they called me.
Tip for consumers:
Do not buy here, it seems cheaper but in the long run its worth it to just buy them from a store that backs their products.
Products used:
Tom Ford FT5478-B Blue-Light Block | 57 | Black
Hi Kris,
Thank you for your feedback.
I'm very sorry that your order got delayed, the lens processing time is 7-10 working days, after receiving your order, our Lab will need to verify the prescription first and if they need further information they will send a private email to you.
You can find the shipping information here: https://www.smartbuyglasses.ca/faq/12591/shipping-time
I would like to assist you further unfortunately, we did not receive your order ID, please provide your order details so I can send you a private email.
Sincerely,
Lauren
Best transaction ever, very quick shipping, I purchased 2 pairs of Ray Ban with std lenses and the price was amazing
Do not buy from them! Bad reviews are true. I've should have read them before I ordered my frames!
Got my new prescription Ray Ban sunglasses... they are great. Thanks!
J'ai acheté plusieurs paires de lunettes au cours des dernières années, et j'ai toujours été satisfait
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Largest Range, Best Service, Great prices!
SmartBuyGlasses is fully dedicated to providing our Canada customers with the largest range of designer sunglasses, prescription eyewear, contact lenses, optical products and optical services at the best possible prices. Our customers can always rely on us for a vast selection of optical products from the latest eyewear trends to the classics that never go out of style. We pride ourselves in offering our customers great deals daily and guarantee an enjoyable shopping experience.
SmartBuyGlasses is part of the SmartBuyGlasses Optical Group, one of the world's leading online designer eyewear retailers with operations in the US, Canada and Italy. With cross-continent operations we are able to work closer with our global distributors ensuring that we can provide you with the most comprehensive range of eyewear at excellent prices. We are passionate about providing exceptional customer service and relish working in such a varied international setting.
Hi,
It is unfortunate that you have concerns regarding your order and that you have not received an email. Please accept my apologies for the inconvenience this has caused you.
If possible, please reply to my request with your order information so I can further assist you.
Sincerely,
Lauren