Snapfish

New site is way too confusing, find it difficult to upload photos other than one at a time I do not like or know how to drag them! I'm making a mess with multiple albums with same pics. Im completely fed up. If I don't get this thing I will say the hell with it and go with one of the other big sites. Hell with this they had a good site. Outside of the option of multiple devices I don't see why the change. I HATE IT

PLEASE, PLEASE listen to all the bad reviews about Snapfish! I wish I had read this site before I ordered prints. The photos were cut off when in previous orders of 100s of pictures in years past there were no issues with cropping, and the colors had amber hues to them and were often processed out of focus. We chatted with customer service that we weren't satisfied and their response was:

Thank you for your patience. I apologize that the order was delivered to you in that state. Regarding the cut of content, unfortunately, an error occurred when making the order the content is very close to the borderline. To avoid this, you will be required to move the content a bit further from the borderline to allow space for cropping. The good news is I can issue product credits for a replacement for the product you've ordered. Please ensure you adjust the existing content accordingly so they are further away from the border. Regarding the photo quality, please ensure you upload the photos in full resolution. The option is in your account under add photos when you click on upload preferences.

I do not want credits! I wanted my money back which they didn't offer.
I highly recommend you do not order from Snapfish. Their quality has greatly decreased and their customer service is a waste of time!

The address on the envelopes was for a different person in a different state. I did manage to chat online with a customer service person and they agreed to resend the correct envelopes, but they did not include city, state or zip code. So crappy! I should have had them send blank envelopes! Im baffled that they could send the envelopes to the correct address but cant put the correct address on the actual ones I ordered!

I ordered the tiles. While doing the layouts for several tiles for numerous photos, I was happy. But then I got the order and more than half of the photos were deleted and instead of 4-7 photos per tile, there was only 4 pics per tile. So the gift was pretty much trash bcuz several key photos were missing. When I contacted them I was told only 4 photos per tile. Yet in my saved projects, there are several tiles with up to 7 photos each tile. So if I would have ordered my saved project then more than half of the photos would have been deleted as well. My order was just as I laid them out but not what I received so it's a Bait and Switch to me. I spoke to 2 separate people with company and both basically did nothing to try to correct the situation. And the shipping was 3 times the cost of the order. I guess the great price cost me my sister's present and a lot of my time.

Ordered Christmas cards & prints. Previewed everything before I ordered and it looked perfect. Got my order & the right edge of my cards were chopped off, 1 print had the top parts of our heads chopped of and another print had half my hair chopped off. I contacted them including pic attachments via email and they stated I have to be sure to preview my order before submitting it like it was my fault. The preview was perfect when I submitted my order. The problem is on their end! I will not be using them again and will make sure to spread the word. And why is there no customer service number!?!?!?

I spent all morning ordering tiles that were on sale for 1.99. When I put the deal in the order was 40 but the shipping was 61 and change. The tiles were actually $5 a piece and they wouldn't let me select a cheaper shipping and get it after Christmas. I call BS. Those tiles are not even heavy. I will say the quality is good but the deal was crap. They should have had a shipping selection for after Christmas.

I have made over 30 photo albums using Snapfish in the past several years, all very satisfactory quality and the site was very easy to use. This "new" site, however, is TERRIBLE. I would quit it today except that I have old projects on the site and have been trying to reorder a recent album to no avail. The online help is abysmal. The helper seems to give pat answers and does not know how to diagnosis nor direct me to the appropriate solution. This is about my 8th or 9th time trying in two months or more to use the site and I cannot imagine why they are not fixing all of their issues, one of which is to tell me to download Adobe Flash Player but it is already installed on my computer. Not one of the helpers has been able to give me a satisfactory answer to how to deal with this impediment. Ugh! SO disappointing and unprofessional. Maddening, really.

I placed order and two weeks latr I received half of it. The prints still haven't arrived and there is nobody to speak to in the customer service department. I wouldn't be as disturbed if I didn't spend an hour trying to find someone to help me track down my photo prints. I am passionate about customer service and this was just not a good experience. There are too many competitors out there for snapfish to be my preference.

I ordered a 16X20 canvas print. The canvas was applied rotated clockwise on frame so black edges appeared at corners. This is the same problem I got printing at Walgreens. They likely use the same printing machine.

Classic Bait and switch tactics to sell their Christmas cards. Some cards it says starting at $1, $1.10 or $2.65. So I pick a card that is $1 upload my picture put on text when I get to the cart it changes to $1.85 each. So I chat and the agent tells me it's higher because I changed from 20 to 40 cards. Not the right answer. Then says it's a site price that is wrong & they are working to correct it. Wants to give me credit of 20 cards on my next order. I said no want the $1 price. He would not do that so I called. The supervisor was to email me to resolve my issue the phone person said I could not talk to him he was busy. They did not email me. Like I said they show you 1 price then you get to the cart & it's now $1.85 instead of $1.

I guess I should have read the reviews before submitting my Christmas Card order. Not only do I not have my cards that I ordered on Dec. 12 but I was charged for the order. The phone # doesn't work and I was 560 in a queue(should have been a clue) and when I finally got a "live chat" he informed me I didn't even have an order and then we weirdly got disconnected. I don't know if I am going to get cards or not and I want to order from someone else before Christmas is over but I have been charged. I want my money back.

I have ordered a few photobooks to be printed and have been very happy with the results. I have also ordered the glass photo frames, mouse pad, customized pillows and mugs. Very satisfied with results. Will definitely be ordering more products when required. Cheers.

They took away a credit that I had that had an expiration of 12/31/2050. Took me 3 calls to get some of the credits back, but they stated this one was a system glitch. Very disappointed that they did nothing to correct a wrong.

Good products, a little expensive. Coupons are a bit gimicky, customer
Service is terrible. IF you have the unfortunate need to contact
Customer service they only give you canned lines and "I'm sorry" lines,
But are no help. The customer service tried to help me pay more than the
Coupon on their front page, gee thanks!

This is such a basic feature and for the programmers not to have thought of this, is a shame. If you have more than one person sharing a calendar date, for birthday, or any event, you cannot add their photos to that date. Adding photos to calendar date works only if there is one picture.

If I could leave 0 stars I would.

My delivery was meant to arrive on Wednesday, wasn't even dispatched so I emailed to complain which I suddenly received an email to say my order was dispatched. Still not arrived and I paid for quicker delivery. Rang the customer service number, that the number didn't work. Emailed again to which I still haven't received a reply.

Avoid at all costs and do not use!

I've used Snapfish for a while to get prints of digital photos. Before today I would have given it 5 stars. But I found this site while amusing myself waiting for the "live chat operative" to appear. It's been over an hour. The reason for wanting the live chat operative was that the virtual chat couldn't handle my problem of 16 blurry photos out of a pack of 74. I know the problem wasn't the camera, because one of the photos came with two prints. One blurry and one crystal clear. After looking at the reviews here, I decided to just send the bad ones in again when I collect another batch worth the postage. If this review were just for customer support I'd give it one (wishing I could give it 0).

I have always been happy with snapifish but this week they went above and beyond! I made a book for myself and 7 friends. When I got it I discovered a couple of problems. I called their customer service line and talked to Cindy - she told me how to fix the problems and issued a credit for new books. Problem solved painlessly and they have a happy customer for life!

Just found this review site. I had wondered if perhaps I was the only one who was having trouble with Snapfish. They have lost 214 of my albums and over thousands of my photos from 2002 to 2007. They are gone. I have been a loyal customer since 2002 and have referred many, many people to them. Why do they think this is okay and offering me a 12x12 phot6 book credit would be okay?

I have published beautiful books with snap fish for over five years. The new updated program is hard to use, slow, unacceddible. I am so frustrated I am going to switch and never use them again. Do not start a photo book with this new improved snap fish

I paid to have prints made of an old photographic portrait. What I received was the portrait with half her head removed. I attempted via email and phone to contact Snapfish. My calls and email were never returned. I filed a chargeback and this hideous business actually disputed it wasn't their problem. Truly one of the worst companies I have ever had the displeasure of dealing with. You'll regret doing business with these clowns.

I ordered 287 prints and all came back dark. The quality was horrible. The photo paper is cheap and thin. I am so disappointed in these. I was a Costco user until they dumped their photo printing. They switched to Shutterfly but to me their app is difficult to use, somI I looked for something simpler. WOW! TRASH which is where these prints went.

I contacted customer service and all they offered was a credit for more prints and I would have to pay shipping. And these will be better why? They said maybe my photos weren't quality and it was too dark. I was outside at Disney World and using my DSLR which has never produced a bad photo, even in lousy conditions. SAVE YOUR $$$ and go elsewhere.

Probably okay if you're looking for some 4x6 snaps. They seem to have some compatibility issues with their upload programs and their support is nearly worthless. They charge a bundle for rush shipping, but take up to a week to produce simple products like photos and cards. And lastly, their quality is inconsistent. I've had some decent larger prints from them, but the book they printed for me came with a messed up cover. They reprinted the book, but it took 10 days more to get the replacement.