Snapfish

I have used Snapfish for many years, but I will never use them again! I was reimbursed for an order that was not delivered in time for Christmas. I was promised my order, personalized calendars, would still be delivered. They have not been delivered and now Snapfish is refusing to resend them, even though I was promised the oder, in writing. Awful!

I uploaded Snapfish on my computer and now I cannot print my own pictures saved to my computer. Apparently once you download the site you lock access to your own pictures. I definitely do not recommend using Snapfish! I'm only giving it one star cause you have to choose at least one. Unfortunately 1 star for me means the absolute very worst not even deserving a star!

I loved snapfish, but now may have to find some compatable service, too long to upload, not able to create, all the reviews are so dead on, what happened snapfish. New engineers get busy, snapfish was too good to loose and it will take years to get back what it had the longer you delay

They never answer the customer service phone. Kept repeating the announcement for an hour! On live chat for 50 minutes with zero results. They insisted to ask for a picture of delivered item even though it was not relevant to the issue. They LIED about top of the line leather cover premuim best paper lie-flat album. It was clearly none of these -regular curling paper, not lay flat. Frustrating, going in circes chat for the entire nearly an hour long chat Simply blocked any discussionnof problem issues.

After Snapfish moved over to their new site, I lost many of my older pictures. When I reached out to customer service, they told me that I shouldn't be concerned because this was happening to other customers as well. They said that once they are lost, they are gone and can no longer be recovered. When I told them that I was going to take my business to another company, they said that they are sorry to hear that and they wish they could have retained my business. Beware of this site because you may lose your valuable memories!

They sent me my Christmas cards with another families names and my picture. When I contacted customer service I was told that I out the wrong names in and it was my fault, if I wanted corrected cards I could buy more.

I have used Snapfish shince 2007 and LOVED it... until today. I signed in to work on a project in progress to find that ALL BUT 2 of my projects are simply GONE and that my albums are sorted by download date, not picture date. Mind you, in the old Classic format this was NOT a problem. I loved this site. Now I have lost years worth of work and cannot organize my albums to make any kind of chronological sense. "Chatting" with CSRs was less than helpful. I know loads of people who work in IT who say you don't close a system until the new system is fully functional. Might be taking my business elsewhere, but that doesn't get back what I have lost! Sigh.

I bought Christmas calendars from Snapfish supposedly 70% off. After you work hours and hours to upload your photos and set up the calendars, when you get to the end, you realize that it isn't really 70% off AND shipping and handling is outrageous. By that point you have to order it because you worked so hard on it. My order total was $93 and of that amount shipping was $38. Seriously? The calendars better be worth it!

I ordered a custom book and couldn't be happier. It arrived today, less than a week after I custom made it through their web sight. From cover to cover and all the pages, it is perfect! Highly recommended

Changed my email address and password. Can't log in using ANY email (new or old)! Was told I needed to contact my previous service provider to reopen my old email in order to access my account. (Provider told me I no longer had an account! DUH!) Basically I am out FOUR projects and between 300-500 pictures! Customer service has done NOTHING to help this situation after two contacts with them. Excuses, excuses is all I hear!

It took HOURS to upload 200 or so photos. I have the highest internet speed available in my metro, and it took hours. The photos took 8 days to arrive... they all were red and yellow and blurry. I have a professional camera, and 99% of these photos had been printed before, I was printing to make a new album and they were all awful. Some red, some yellow... some cropped and blurry... I did not request any modifications.

Fast forward to me contacting them through chat. I waited over ten minutes in a queue... didn't touch anything and went from 5th in queue to 11th where I sat for an additional twenty minutes. Thats where I am now... as I type this up on my laptop... waiting in a queue where I've been for 35 minutes

I had an account with Snapfish under an old employer email address. I not longer work there and am trying to log in to try to get my children's birth photos. They literally told me I have to reactivate that old email with an employer I no longer work for to get into my account! WTF

Used to love the speedy upload available before the snapfish upgrade. Photo's ordered in minutes. Now it's taking ALL DAY just to upload and order photographs. Site difficult to navigate too. Very confusing. This is the second order I've made since upgrade and was hoping niggles would have been sorted out by now. Not sure I'll have time to order from them again - don't want to spend another day and evening (2pm to 10pm) uploading again - sorry!

LOVE, LOVE, LOVE Snapfish! My photobooks always arrive more quickly than I expected them. Anytime I have had to contact customer service, generally via thier live chat, the exchange is pleasant and issues resolved immediately. I have considered using other sites for photobooks but can't find a good enough reason to use them over Snapfish.

I've been ordering all my photos from Snapfish for the past 3 years. They took a while to get to me, but they were cheap and of decent quality. They recently converted to a new site, and it's been pure torture! It's so hard to navigate. In addition, in the past I was always able to add a white border to my photos. I couldn't figure out how to do it on the new site, and the online chat person told me that "the engineers are working on it." This is a problem because I like my photos to have a uniform look in my albums. I spent over an hour trying to figure out how to upload and order about 30 photos, and it looks like it was an hour wasted. I'll be taking my business to Shutterfly, even though it's more expensive.

I ordered 1200 photos. It's like they shuffled them, not even remotely close to the order I uploaded. I even uploaded in increments of 100 to ensure they would be kind of in order. Every other company I have ordered from, the pictures come in the order you upload. They refused to remedy the situation at all.

I have been using Snapfish for years, but their mail service has become horrible. I have had trouble getting my 2 orders already this year! My 2nd order from Jan 20th, I still don't have and now they are telling me expect them around Feb 16th. I will be using Shutterfly from now on.

I bought Christmas cards in mid Nov. They arrived quickly, but I noticed that there wasn't enough contrast between black writing and the fairly dark grey/black background. I sent the cards out anyway because I wanted to get them out. I messaged Snapfish after looking at my online purchase (I wanted to check to see what the card looked like compared to what I received), but I was told I only had 28 days from the so by the time I contacted Snapfish, it had been 33 days from the time I ordered it). Basically, they told me they could not do anything.

I ordered Christmas cards and received someone else's order. Snapfish sent me a return label and asked me to package them up and return them in order to protect the other customer's privacy. What do I get in return? They are resending me my cards which i will not get until too late to get out for Christmas. No rush no discount nothing. I was told that they are unable to rush them so I have to wait the week to get them. Never again.

Ordered double prints. Received quadruple and sextuplet prints and missing 25 % percent of other prints. Can't call. You have to chat. Disconnected me twice. It was my first order. Used the promo code to order double prints. Took over 2 weeks to get them. They wanted to offer me store credit for the missing pics and redo my order for the missing ones. Doesn't include the free double prints from the promo code. Tried to be fair and said just send me 3 8x10's free shipping of my choice. They said no. You can receive the credit before free prints and reorder. The pics weren't that great quality in the first place. It was like a 1 hour photo hut that takes 2 weeks. This has to be a home based business on the side.

I am very disappointed in this website. It shouldn't take almost 16 days to get cards I ordered on the 5th. And I recorded more on the 13th with 2 day shipping now you tell me 5 days to process. I paid $9.99 for 2 day shipping. I believe I should get a refund on shipping. I have used Shutterfly all other years and never once did I have a problem or did it take this long to do a order and get it. My mother recommend you. I will not be back sorry to say. I am so disappointed in snapfish.
Have a blessed day
God bless

I ordered eight 8.5x11 calendars with twelve photos foe each month, order ID: **************. Every photo has at least two horizontal lines. My photos did not have these lines. They do not provide phone number or other options to file a complaint. My $100 went down into the trash bin. DO NOT ORDER ANYTHING FROM THESE PEOPLE. YOU WILL REGRET IT.

After giving this company 3 chances, i am never going to order anything from them again. Multiple false claims: it takes well over 2 weeks to receive an order (i'm still waiting for mine which was supposed to arrive within 6 business days); the customer service online chat is a hoax (you get disconnected once you reach the top of the queue, and this happens repeatedly), the 1-800 number is hidden in the US page but of course, you're on hold for over 1 hour. They then tell you there is nothing they can do about the delay and apologize for the inconvenience caused. DO NOT USE THIS SITE.