Snapfish

I never write online reviews but here I go. After 3 years - goodbye Snapfish I will be headed to other businesses. Photo order placed Dec 15 for delivery Dec 23. Order never arrived. No update or status on webpage. I can understand delays and mishaps but customer service was appalling. Contacted them by chat three times and no one could offer an explanation, clarity or timeframe for order. Just that a manager would contact me. Manager did not reach out until Dec 28 to say replacement order on its way. No explanation why a week late, no apologies for order mess up. I asked for reimbursement of shipping as it was expedited yet arrived after holiday and week late, and they offered only half. How cheap. No accountability for an order that missed deadline entirely and was a week late? Shipping reimbursement was the least they could do—if not full refund. The people handling customer service don't seem to understand and are dismissive. How many customers will Snapfish lose before they wake up? A simple apology and update on what happened when I first contacted them would have satisfied me enough, but instead I got the runaround for a week. Bye Snapfish!

Ordered 100 photo Christmas cards on 12/8/15. For the past few years, i would have received this order within 3 to 5 days. It is now 8 days later and there is no update to let me know when I can expect my order. No phone number for customer service. The email and chat customer service is a joke, just as others here have stated. There were 500+ people when I checked the chat queue just a few minutes ago. Little do those 500+ customers realize, once they get to the top of the queue, they will be disconnected after possibly waiting hours.

Wish I had read these reviews prior to ordering my Christmas cards this year. Do yourself a favor and do not continue to be a Snapfish customer, and spread the word among your friends to stay away from this site. There is no excuse for such a horrible experience in 2015 with so many other options! Also, with ANY company that I use & spend momey my money with... if they have customer service who can barely speak English and are outsourced, they are automatically on my NEVER ido business again with!

Good Luck & Merry Christmas to those other Snapfish customers having problems!

I created a photo album for each of my children for Christmas gifts... but only one of my albums was mine! I HAVE SOMEONE ELSE'S PHOTO ALBUM, NOT MINE! Who has my album? I am guessing that the other party was giving it as a gift too! Snapfish online chat "customer service" (I was customer 91 in the queue) stated they were sorry and that they would try to make sure that it doesn't happen again on FUTURE ORDERS! Are you kidding me? I didn't respond for 1 minute as I was discussing this with my hubby, so they ended our chat and I had to start over (again, 89th customer in the queue)!#! What makes them think I will order from them again?!

If I could give zero stars I would. Spent hours uploading my pictures and placed my order. It was supposed to take about 2 weeks. When they never showed up, I checked the tracking and it said they were still processing. I waited another week and tried to contact Snapfish which is not easy, you cannot speak with a real person. They have a phone number but it's just a busy signal when you call. I finally did the live chat and they told me the order was canceled because one photo was blank? Never got a text or email letting me know there was a problem with a photo. Which does not make sense anyway. "Just don't print that photo" I re ordered - waited another two weeks. The day they were supposed to arrive, I received an email that morning saying they were cancelled. Did the live chat again and " a photo was blank" Of course the live chat person could not explain what that means? Just reassured me my order was cancelled and I would be refunded. I've now been waiting for about two months for these pictures, so I decide to just have them developed thru Snapfish but Walgreens actually develops them and I can pick them up the same day. I show up to Walgreens because Snapfish page says my photos are ready to be picked up and guess what? Walgreens says Snapfish never sent them. Another "Live Chat" they tell me a "PHOTO WAS BLANK" if I don't know which photo is the problem and I cannot speak to someone about it, how am I supposed to fix this problem. Ridiculous customer service. I will NEVER use them again.

Wish I read all of these comments before purchasing a canvas from them. The item came in extremely pixelated and blurry, you literally could not see the people, just the color of the outfits and skin, no eyes, mouths, nose, nothing to tell one person from the other. I called and explained that in the preview, it did not look like this, which is why I ordered it. The lady said that in the preview it WAS blurry on their computer, that I probably just couldn't see it on a phone... I told her I was on a MacBook and she said "oh, yea you wouldn't be able to tell on that either." Um... what? Either way, she refused a refund. Even though I spoke to someone on the chat earlier who said they could offer it. DO NOT USE THEM. Don't be a fool like me. Even though they say they offer refunds, they will NOT. And if they offer a credit, you will STILL PAY FOR SHIPPING which is usually more expensive than the actual product. Stay away from this place.

We spent hours developing a photo calendar for friends for the holidays and then spent $500 bucks on them. The calendars come individually wrapped in cellophane but we opened the first one and it looked great. Now all our friends are contacting us to let us know there are random pages missing from many of the calendars. Some are missing September. Some March. There is no pattern, rhyme or reason. Endless attempts to get a refund or corrected calendars from Snapfish have been useless. Their online "chat" folks have very dubious skills in reading or comprehending English. The "supervisor" our complaint was forwarded onto just sends an email template asking that we upload a photo of the "defective" image. How can you take a photo of something that is missing.

This was a $500 bust and waste of time and the company clearly doesn't have any commitment to customer service once they have their money. STAY AWAY FROM SNAPFISH AND SAVE YOURSELF A MISERABLE AND EXPENSIVE EXPERIENCE!

I ordered 2 small photobooks and some prints. All the prints had what looked like a hair in the same place on the photos. The photobooks were terrible quality, looked like they had been printed on a 10 year old home printer (low res and faded, despite using high res images). What's worse is that one of the photobooks had a few pages of pictures of someone else's baby (I'm assuming my baby is in some other customers book?!). I spent a long time on two live chat sessions and then half hour on the phone to them. They made a huge deal of giving me credit for one slightly larger book, instead of the two small books I had paid for. I still have to pay postage on the new book (and postage already paid on the two useless books). I also have to spend hours remaking the photobook, because despite the dimensions being the same, I cannot use the existing project for some illogical reason. I honestly don't know if it's even worth ordering it, because I cannot trust the quality, or even if it will contain my photos!

I've emailed with no response. Sat for numerous hours waiting for "live chat" only to get told there is no one available. Phone number they gave is not a working number. Can't tell me when my order will finish processing but won't cancel my order. I will NEVER, AND I MEAN NEVER USE THIS COMPANY EVER AGAIN! I am reporting them to the BBB.

I have tried to call them and they don't answer the phones. They send awful product. Pictures are dark and not in focus. The quality of there workmanship is the worse. Stay away!

I ordered 2 photo books on December 3rd for my children for Christmas, just kept saying in process, on December 14h spoke to someone that said they were printed would escalate shipping would be here 21st, checked on the 18th hadn't been shipped called and again told would escalate shipping would be here the 24th called today still not shipped. It now will be here on in 6 days. This was a very special gift for my children that now will not be here until after Christmas, thanks a lot Snapfish, will never use you again!

You have to do the chat and end up in another country. They cannot read English so the computer translate you plus the representative. You get no where with your question because they don't a clue.

I have made a few books through snapfish.com. They have never came to me without an error. The purpose of my writing this review is as follows…. I made a Lay-flat book of my son's wedding. The starting price was $90. There was a max of 100 pages. I had a 60% off coupon and paid additional money for 2 day shipping. I placed my order on 12/8/13. About 7-10 days later, I began contacting snapfish through email. The reply message was that someone would be in touch with me within 24 hours. I heard nothing. I wrote again and again. I finally received a reply that they credited my account for the cost of this book. I tried to explain, I didn't want a refund, I just wanted the book! I heard nothing, I tried the live chat…every time I tried to speak to someone, there was a 30 minute wait. Most times…. I got busy with doing something else an missed when the live chat person became available and the chat was ended. Eventually, I waited 30 minutes and finally spoke to a live chat person and was told the book was out of stock! OK…. That sure was frustrating…But at this point, if and when this book does become available. I won't be getting my book…. They already issued me a refund AND there is no more 60% offer available. It took me days and hours to complete this book timely by 12/8/13 to take advantage of the 60% off special…. And I ordered the book in plenty of times before Christmas. I'm not in a hurry to start over again with another company. I can assure you, I will NEVER use snapfish again. When you have a problem…. Their customer service SUCKS! They don't get back to you!

I paid the highest amount for prints to be delivered on the date as noted on their site. The day prior, the order showed as "shipped" but the tracking indicated that the package was scanned, but not out for delivery, so not technically shipped. I initiated a chat who then referred me to email. Every time, they kept saying the system said the order shipped -- which I could see myself and -- and they could not provide any additional detail on when the order would actually be shipped. I was told a number of different things every time I inquired further -- it must have been lost by the shipper (but if it was not with the shipper yet, not sure how it this could be); that they could reorder the prints to be delivered in a week from the date (but where was the original package that was scanned? And what about the extra expedited shipping I paid for?); just wait a day and if you still don't get it let us know; you probably won't get the order (why not?) so we'll send it again (ummm. And who could trust that this would happen?); and every other runaround. I finally asked them to cancel my order (which if it was "shipped" according to them, how could they cancel it?) and give me a full refund. I wasted an exorbitant amount of time with customer service, on the order it self (it was 150 wedding photos, each one different quantities), reconfiguring the order on another site. An enormous waste of time and exceedingly frustrating. They may have been a good company in the past, but they are TERRIBLE now. DO NOT USE SNAPFISH!

I've used Snapfish many times over the years for all sorts of photo books, gifts, and prints. I received a photo book yesterday. The pages of the book are very nice, but the cover is awful! After just taking it out of the box, it was covered with my fingerprints. I was so excited to look at my book, that I just ignored it. After looking through it, I left it on the table. My husband picked it up a little while later and when he put it down it was covered with prints. Again, inside pages are fine, but cover is low quality that shows every little smudge (we are adults with clean hands, not toddlers!) Customer service was polite, but had me take photos of what I was talking about and upload them to a new album on their site. Then they offered me a 40% refund. How is that helping my smudgy book that I'd be embarrassed to display? I have other photo books from them that are fine, years after receiving them. They definitely lowered their quality. Such a shame, as it is a user friendly site and always has special deals going on. Shipping was pretty quick too. But, there are too many competitors to stick with them. Putting a book together is too time consuming to not be confident that it will be good quality.

I've had to delete my account after many happy years of using Snapfish. The reason? The new improved website DOESN'T ALLOW YOU TO DELETE PURCHASED PROJECTS!

Apparently the only way to get these pictures removed is to close my account! The reason I was given was that 'it is my proof of purchase'. What a joke! No thanks - regretfully taking my business elsewhere.

I have been trying to access my photos for YEARS from Snapfish. BEWARE, once you create an account they keep your photos and you can never get them back. God forbid you ever change your email address, and can no longer access it or you forget your password and can not receive a link to that old address... they have no other way to confirm your legit. ONCE YOU DOWNLOAD YOU WILL NEVER BE ALLOWED ACCESS TO YOUR PHOTOS EVER AGAIN... this should be illegal. We have precious family photos of deceased and infant photos we can not have access to. DO NOT SIGN UP FOR THEIR SERVICES. The customer service reps are heartless and rude.

We failed to read reviews before making our purchase with Snapfish. If we had, we would have chosen another company for our printing needs. We spent over $400 for our Christmas cards to be printed as well as personalized envelopes with our return address. We had also paid for the fastest delivery method to give us more time to send them out. When our order finally arrived, we were disappointed to see the Christmas cards all had a white line down the front middle of the card, and the all the envelopes had someone else's name and address. We contact Snapfish immediately to see if they could resolve the mistake, accidents happen. They agreed to resend the order to replace the it. When the second order arrived, we were once again disappointed to see they did not include the new Christmas cards, and further more, then envelopes still had a different name and address! We contacted Sanpfish again for a refund this time, as it seems they will not be getting our order correct in time. Snapfish refuses to refund our order and are no longer responding back to our inquiries about the matter. SNAPFISH IS A SCAM! Spread the word, they are no long the company they once were.

I don't get all the bad reviews. Haven't had to deal with customer service, but I got my first order of pictures and my family and I are very happy with the results. I used the 99 prints for 99cents coupon first. I ordered my photos about a week ago and just got them in the mail today. Even with paying the extra dollar just so I could track the order, it's still a significant amount cheaper than shutterfly is just for "free" prints. (Like $8 cheaper) I just have to split my orders up or urilize deals which is ok. I also really like that I can access my photos through the app without uploading them first and crop them how I prefer. What took me over 6 hours to do on shutterfly only took me about 30 minutes to do on the snapfish app. The pictures do not look dark or blurry like many reviews said. I was very worried about my photos after reading reviews but I am very happy with the results and will continue to order my prints through shutterfly. Can't beat the deals on various items and 100 free photos a month. My only complaint is that I wish the sleeves holding the pictures came in a more solid outer box or even a bubble mailer rather than a paper one, just something more environment proof than a paper sleeve. Not as nostalgic as a polaroid but I'm so happy to have these pictures of my son and my family to pull out and look through just like my parents have of me as a kid. Thank you snapfish!

Worst site, worst finished product. Worst customer service. They blamed me for not cropping the pictures correctly. I'm sorry, I gave them a picture of a family, they sent me a print of two bodies with no heads. The photos of my sister and I are ORANGE. We look like Willy Wonka's "oompah-loompahs." They claimed the original photos were low resolution and I should have known to click on higher resolution. There was no red flag or indication on the site that the resolution was a problem. You need the computer skills of Steve Jobs and the talent of Annie Liebowitz to be able to receive prints worth framing. I ordered dozens of photos, 3x4 all the way to 8x10's. Multiples of each picture! Over $100 worth of garbage. No free shipping, what a waste of time and money.
And none of them are worth the paper they're printed on. If they aren't washed out, they are orange. If they have full body shots, tall people don't have heads. Run, don't walk to your nearest local motophoto or just show people pictures on your phone. One star is too generous

Ordered 5 x 7 Collages for Christmas gifts. Placed order on December 8th. Plenty of time. It is now December 28th and they have still NOT ARRIVED. Online customer service chat was of little help. Said that they should have arrived. They have not. Very disappointed they were... Christmas gifts.
Will NEVER ORDER FROM THIS SITE AGAIN.

Some prints were so bad I had to go to boots to get them redone. Although snapfish were very cheap, it is a total waste of money. The quality is awful

I had previously used Snapfish a few years ago with no problem. This year, I decided that I wanted to start making family photo yearbooks. Their new website and online photo book application is horrible. It is way too boring to describe every detail, but basically, due to multiple problems in website design and the photo book application design, I did not know that the black background of my photo book was not actually black!
I dealt with 2 chat representatives and one phone rep. In the end, the best the phone rep offered was a "free photobook" in which I still paid for both shipping and the additional pages (that's the most expensive part!). Essentially, the books would still cost the same as when I ordered them originally. I told him that was not an acceptable solution and asked for him to escalate the complaint. He did not. In the end, I hung up, telling them that I will not be ordering from Snapfish again. Too bad for them, because I was planning on ordering 4 books a year for the next 12 years:-/

Previously, I was only not recommending Snapfish for backups and also, you cannot delete photos or albums if you choose to. But now it's a total different level. They upload a tracking number that is either fake or never updates. Therefore, you have no idea if your order actually "shipped" or if the products are lost in the mail. You will never find out unless you make the effort to speak to customer support and let them know. This isn't the first time it happened. I knew a few other people who had the same issue.

I contacted customer service (live chat) and they simply told me the tracking didn't update because the carrier didn't do it but the products are still "on its way". But Snapfish themselves couldn't even tell me where the products are. It's blatantly a lie. I was told to wait another 2-3 business days. It's been 15 days.

Now this is not to bash them purely about shipping because the speed isn't their fault. But I previously liked Snapfish for their price range and their quality prints. When I finally got my prints in the mail (after being in limbo), all the images came with a grid-like-waffle effect on them which makes them unusable.