Snapfish

Online my purchase is marked as delivered. I checked the tracking and it's gone to a completely different state! Customer service is pretty much non existent! Waiting and waiting in an online line. So very disappointed as this was to be a very special Xmas gift

This is the worst experience ever! Christmas cards are so emotional and they really don't care. All you get is an agent in India who professionally tries to pacify you. I really don't care about the cost at this point... I just want my cards and someone who can help me. I would discourage ANYONE from using this service if they care about commitment, promises, reliability and customer service.

New site is horrific! Half my photos are missing, from complete albums to albums partially full of blanks. Some albums are duplicated and they cannot be stored in chronological order. Photos can no longer be edited and the customer service beggars belief. It is mostly unintelligible with long delays in getting back to you and then they can only state the obvious...'if your photos are lost from our website our suggested fix is to re-upload'?

I shall not use any more...

Submitted a Christmas card order 12/6/15 and all I get is order in process. Tried to contact Snapfish but telephone lines do not work, tried to get a chat session going but twice waited over 25 minutes (502 requests in queue) only to get a message after wait that there weren't any representatives available and to e-mail Snapfish. I guess that all my friends and family won't be getting personalized Christmas cards this year. I am terribly disappointed and want a refund. They lost any further orders and recommendations.

Ordered greeting cards and was quite pleased w/the way they turned out.
Better quality than some of the other online sites.
The site is difficult and quirky to navigate, however.
They need to work on that.
Not too keen on having their logo plastered on the back of cards that have my photos on them. Another site I use doesn't do this.
My biggest problem w/Snapfish, however, is their customer service chat line.
I waited in a long line and watched the numbers go down and up. Finally as I neared the finish line... a message appeared and said that "chat" was offline. I couldn't believe my eyes.
This happened more than once and I finally gave up. I think that's their plan.
Good luck trying to find their phone number. They apparently don't want to talk to their customers. I did finally find it... *******500.

Like many others, I am very frustrated by the technical glitches on the new Snapfish website. Unwanted margins are being inserted in photobooks, stalling the completion of the photobooks I am working on. It will be in Snapfish's best interests to address the bugs you have, before there is a mass migration of your, previously happy, customers to other photobook services

Since 2003, I've been traveling to Great Britain, taking photos and uploading them to Snapfish to use for photos, calendars, etc. Today I went to do some calendars and the photos would not move to the project folder. After dealing with a frustrating hour of someone telling me, "well you're supposed to back them up" (and citing fine print) the net-net is all my memories -- all my photos -- are lost. They are not downloadable, recoverable or usable. I am devasted.

Ordered some 4x6 prints from them, the pictures came out terrible... as if they were taken on a disposable camera and not the newest iphone model. Don't fall for the advertisements, just go somewhere else for your prints and pay more.

Love snapfish for getting frameable prints. The paper and quality has always been really good! The shipping is usually really fast. My only complaint is their shipping for bigger prints. I wish there was an option to have them in a box as I've had some bending in the big envelopes.
Overall a great experience!

Never again!
Misleading web site and now I have waited over a month for one of two photo's as they somehow lost the 2nd part of one order?
How can a web site like this still be allowed to conduct business?

I spent about 12 hours working on putting together a photo book, saving the work as I progressed. I left the site to look at some additional photos I wanted to use. When I went back to the site, the entire project and all the photos I had imported previously had disappeared! An on line chat with a representative was not only a waste of time, but also added to my frustration as the rep had no explanation or solution. DO NOT USE Snapfish!

Unfortunately I received my canvas photo and I am not satisfied with it (strike one). So I put their Satisfaction Guarantee on their website to the test. No one answers their customer service number to get a real person to speak with and I have tried many times in last 2 days (strike 2). The only communication was in the chat. I was asked for photos to review so it's the employee who makes the call if I have a valid issue. Not me the customer who is not satisfied (strike 3). A deterrent tactic by the company scripted for the employee. I have to say, this is the first company I've dealt with (in a very long time) that makes it difficult to complain and get your customer satisfaction guarantee. Most companies I've dealt with bend over backwards for my satisfaction. (Shipping was good so some credit). I'll dispute the charge with my credit card company, find another company and never use Snapfish again.

I spent days creating a portfolio of all my mother's artwork on Snap Fish. It was meant to be a gift for her 90th birthday. I ordered six books so my sisters and kids would have a copy. I spent hundreds of dollars. When I got the books, the very first page, the page that had a dedication for my mother, was printed off the page! The most important page that expressed our love for her.
I couldn't find a single phone number for customer service. I went on the Live Chat and waited for several hours. The girl said she would speak to a manager and email me a resolution.
They gave my a $20 credit to be used on future purchases!
DON'T USE THEM! They don't stand behind their Customer Satisfaction Guarantee!

I ordered 80 cards and envelopes nice and early. I received them in good time, The quality. Of the card was dark and not what I expected from the original well lit photo I downloaded. What's worse is the sent my envelopes half printed...yes, they left off town, state and zip code. I approved the card but never saw a proof the of envelope. And wouldn't you think they could have contacted me? They sent the order to me at the same address. When I reported the error, they put the blame all on me and after complaining they agreed to reimburse me $25 (the value of 80 printed envelopes? NOT!) I requested that the envelopes be corrected. They said they were unable to do that. Now they say I'll get an e-mail regarding reimbursement but it may never show up on my account. Sound Snap-fishy. The most non customer focused company ever. Never again.

We got our Christmas card pictures back today and couldn't be more disappointed. After spending time designing a collage picture that looked great on our computer.
The picture that was delivered to us was terrible. Pictures were off center and cut off on one side of the print. Not even close to what we designed. Very disappointing. We will never use Snapfish again.

This company has terrible customer service, an indecipherable interface, they lie about how long it takes to receive an order (to the tune of an order arriving 6 DAYS after it was supposed to arrive) and they refuse to take responsibility for the mistakes on orders. I will never, ever, use Snapfish again.

I have ordered my Christmas cards from Snapfish in the past, but their product quality and service has gone down substantially. They sent custom envelopes that were too big for my cards. It looks like they changed over to cheap standard #10 envelopes rather than stationary quality in the 4 x 8 size. I contacted customer service and after 2 tries they said they would resend the envelopes - only to send the same ones.

I contacted them to request my money back, and they said they would refund the cost of the envelopes, but not the cards since the cards were okay. Have you ever heard anything so ridiculous? What good are the cards without the envelopes?

I reordered my cards from a different source and am still fighting with Snapfish to get my money back despite their claim of "satifaction guaranteed."

I agree with all comments made about the new system. I've been a heavy user of Snapfish for years but won't be in the future. Upload is slow. The new format makes it very difficult to find past albums when you upload several hundred albums a year and even more difficult if you want to order a few prints per album and not the album.

Tried to create an photo book, saved over a 100 pictures and spent over a week working on it. I made certain that i saved my work after uploading my pictures only to shut down and come back to NOTHING! All my pictures were lost. What a waste of time. Do not use this site!

Snapfish is not very user-friendly. I went through all the steps and nothing saved. You click on all the photos you want to add and then it just leaves you hanging with no selection offered to save' or continue.' I gave up!

I DO NOT RECOMMEND Snapfish. They made multiple printing errors in my wedding album. After the 5th copy full of errors, I gave up and had to start again with a different company. I was very upset by the whole thing and spent months on the phone making complaints and requesting a new copy without any errors, which they failed to deliver. If you're looking for a photobook, I highly recommend: https://www.mixbook.com/

I order a mobile cover with my wife and kids picture on the mobile cover. First of all the quality of the iphone cover for 34 dollars was sub-standard and on top the idiots messed up the order printing the picture upside down. Their customer service although refunded the charge but failed to also send me the corrected order for free that would be expected from a reputed site given the embarrassment they caused.

I placed my order December 01 2015, was supposed to be a Christmas gift.
January 03 and the order is still in the same status,(Processing) as it was in December 15th.
Customer Service is just a slick patronizing service. Nobody has been able to give me a reason why. One did, he advised was due to the bad weather over western Canada, funny that since the order has not shipped yet but the weather is blamed.
This Company is a joke!