Snapfish

I wanted to make photo Christmas cards. Under the card I wanted it said 'as low as $1 each'. I clicked on it and proceeded to upload my photos and finish. When I went to check out with 40 cards...so $40 I expected...the price was over $200+. I went back and after you click on the card, it states that each card is $6. There is NO option for $1. Its against the law to have deceptive advertising! Ill make my photos elsewhere and let everyone know they will be scammed by this company. This is what the main page said:
Holiday Tree
Seal and Send Cards, 7x10
As low as $1.00
Christmas Photo Cards

Then when you click on the card you want, this is what it says:
Seal and Send Cards, 7x10
Price $6.00 each Sold in sets
Mail Order Prices
PAPER
Standard Cardstock - starting at $6.00
Mail order only

Totally disgusting customer service, cant even get tracking right. Waiting for my refund. They cannot find the order i placed and waiting for response.

For prints up to 5 x 7, you may save money with snapfish, but anything larger has a good chance of being of poor quality with dull color, very cheap paper, and lousy packaging.

I ordered eight 8.5x11 calendars with twelve photos foe each month, order ID: **************. Every photo has at least two horizontal lines. My photos did not have these lines. They do not provide phone number or other options to file a complaint. My $100 went down into the trash bin. DO NOT ORDER ANYTHING FROM THESE PEOPLE. YOU WILL REGRET IT.

They lost more than 5000 of my photo collection. Unreliable place. When contacted ref this, they didn't take any responsibility. "Corrupted images" was their answer.

Photos came out blurry, dark, lack of colour and with peoples faces cut off it. Utterly appalled by this, this was a christmas present and now its ruined. Please avoid, customer service are unless

I was online for 5 hours (watching my phone) waiting for CHAT. When I finally got service, she asked for my email (which I had to fill in earlier to get to Chat). There was no send button for the reply so ended up back at the start again
There has to be an easier way than CHAT.

Used be good - made a lot of nice books with them. Those days are gone. USE AT YOUR OWN RISK. Just purchased 8 12x12 books with 50 pages and all printed horribly with squashed photos and colored lines through images. They said submit order again, I did, those too all printed horribly. GARBAGE. No costumer service help - just bogus online chats and no proper refunds - just credits for more useless printing. What a waste of time and materials. SHOP ELSEWHERE!

I am so sad that they have changed their editing program. With the classic site, I could crop and do other editing, but now - nothing. I will be switching services after years of being a loyal user.

I really like Snapfish for photo prints and products. It is easy to use and the quality is great. Prices can be a bit high, but that's my only complaint.

I used Snapfish for the first time this last week, needed the book before Xmas, but I was way behind. I got it to Snapfish late Friday Dec. 18, and they had it back to me by the 22nd in a wonderful book that I was sure would not turn out well. The did a WONDERFUL job with excellant service and I would highly recommend them to anyone. I will be using them in the future for more projects.

Ordered a large blanket, received an 8 inch by 8 inch print. All links on the website no longer work, phone number doesn't work, live chat doesn't work, and email gets bounced back. Charged over amount on my 'receipt' (over 120$) and indicated order was delivered.
DO NOT BUY ANYTHING FROM THIS FAKE COMPANY
Less than one star.

Use snappish to share photos with customers, new site sucks! Can't add captions, constantly reverts to slideshow when trying to view or edit photos, what a joke, upgraded site? It is very user un-friendlyl old site worked great all the time, easy to use, new site is a $#*!!

In the new (as opposed to "classic") version,
- there is no automatic save
- no spell checker
- no way to zoom in on text to proof it
- cannot brighten images
- cannot zoom in on a picture to verify its what you want in that spot
- cannot get to a help desk--only chat
If you don't use Snapfish already, DONT start. Go to Shutterfly.

I ordered Christmas cards through Snapfish this year. And what a mistake! I used a professional picture from my daughters wedding, and when I recieved the cards in the mail, they were dark and blurry and on poor paper quality as well. So I emailed the help line and was told to email them a picture of the card. I did so. I was then told that the picture was compressed too much and to ask my photographer to send me another picture with the correct resolution for cards! (As if I had time to request another picture, Re-make it and wait for it in the mail. The christmas season is only SO LONG!) After numerous calls to customer service at Snapfish, I was only refunded a 1/4 of the amount I spent. And I had to FIGHT for that! The customer service here was horrible! Both online and over the phone! I just found out that Snapfish has 1.4 star rating and is ranked 96th among photo sites. DONT MAKE THE SAME MISTAKE I MADE! Go with another company.

HORRIBLE customer service! I ordered Xmas cards on 12/10... well enough time to receive! But 12/22 and still no cards... all customer service can say is "they shoudl get to you by 12/24." clearly NOT ENOUGH time to send to friends/family for Xmas! AFter three years of ordering from Snapfish... NO MORE! DO NOT ORDER from Snapfish!

I rushed an order of a few holiday cards with printed envelopes (my first time doing the printed envelopes) for the holiday. The 5 cards were plastic wrapped and arrived ok but the envelopes were not plastic wrapped and arrived wet & sealed shut. I spent way-too-much-time trying to get this resolved financially (replacement was not an option because it was a rush order and I had to go out and buy — more expense— new envelopes to be able to send the cards)… I stated all and took pictures and explained that I would not have even bought these had they not had envelopes, even plain ones. The customer service reps on 2 levels decided refunding $1.50 — which was the amount I paid for the address return printing, was appropriate as their remedy. Not ok. I did not expect a full refund but $1.50? They could have done so much better. I told them as much and let them know I would take it as a sign they don't want my business (I have used in past and was getting ready to do some other projects) — they didn't care. There are way more options out there that do care. I won't use them again.

I has someone steal my identity and they made a purchase with the company. I requested that the company refund the money that was stolen from me and they refused. The transaction happened on a Sunday and the criminals that stole my identity ordered blank prints with absolutely no picture submitted. Any legitimate company would have at least contact the customer to confirm that they ordered a print with no picture. I messaged and tried to call the company to cancel the order and nobody would help me. My bank is investigating the issue and I will eventually get my money back. The point is that they would not simply reverse the charges and refund my money even though they new damn well I didn't order a blank print. DO NOT DO BUSINESS WITH THIS COMPANY!

After using snap fish for years, I am DONE with them. I ordered my christmas calendars 3 weeks before christmas, it said the order went through and I ended up contacting them because it was taking so long... and they told me the order was cancelled (they never even NOTIFIED ME). Then they have NO CUSTOMER SERVICE PHONE NUMBER, for live chat you have to wait for 300 people ahead of you! I waited for an hour to have them not help me at all and said the company would get back to me that night. This has happened 3 times now with no response. I am through with Snapfish- don't use them if you want to save your time and energy!

We ordered 2023 Xmas cards a few weeks ago. The shipment arrived on time however the quality of the pictures were unacceptable because they were very dark. I contacted Snapfish the next day because the online queue was 100+ and disconnecting me that evening. They agreed that the cards were poor quality and agreed to ship us new ones that arrived today. The quality issue is now that they have white streaks across 22 of our 60 cards. I've been trying to contact Snapfish however the only way to do so is the online chat. I'm unable to advance less than 78 in the queue placement before it times out and I have to start again. AVOID THIS SERVICE, THEY DO NOT CARE OR PROVIDE A QUALITY SERVICE. We received Xmas cards from they last year and they were great so I did not research they reviews. I now see that they do not have a very good rating and I now know why. I'm not attaching photos because of privacy. Thanks.

What successful company would change the way thousands of users are creating something on their website? What company in their right mind would expect people to be other than furious at being told all their work has been lost and that they were 'warned' (no email sent, as they said it had been). It is an outrage what Snapfish has done. People invest a huge amount of time and effort in creating things like photobooks. Now apart from losing a 40-page book, when I try to recreate it on the new version, I find the layouts are all different, there is no room for much text, the font keeps changing, there is no way to choose a theme... I could go on and on. Basically it is a complete disaster. I will continue and finish, since I have a deadline for this project, but I am totally amazed at how the management can have agreed to this disastrous move. I am waiting for the CEO to address the concerns of the huge number of people who have complained. An apology at the very least is required. An explanation would be even better. Adequate compensation would be another possibility.

Having been a very loyal Snapfish user, I am beyond livid at the fact that all my photos and countless albums have all been corrupted with the introduction of their new layout and upgrade. It was not long ago that I could log in and see all my photos. Now, nothing loads, everything is gone and all they can offer me is a free photo book? With what photos do you want me to make a photo book with?! I don't dare bother uploading more photos to a site that will only chew them up. I was never informed that a new upgrade was occurring nor a notification was received to inform me to download my images. Such a huge disappointment. Their copy and paste response was the same as before "However it appears that all your photos are corrupted and can no longer be retrieved. This happens from time to time with Digital media as part of the upgrade and compatibility changes, which is why we recommend storing your important memories in more than one location."
Which is total bull$#*!. I asked for someone else who can help me and I was given the run-around. I was told the out come would be the same, that my photos would still be corrupted and that I would not be helped. Such a shame. This is beyond reprehensible.

I wanted a photo album of my daughter's first year, and was lured to Snapfish by the deep discounts and good looking website. I spent all day on my laptop building the book and honestly it was a very pleasant experience, except when I was done it didn't save the last 1/4 of the book and 2 hours of work, despite regularly auto saving before that. Frustrating, but I did it over and ordered 4 canvas bound books. Excited about the finished product, I then checked reviews. I nearly panicked from all the negative ones! It was too late to cancel so I just hoped for the best. Maybe it's just that my expectations were low, but the books were delivered on time (a day early actually!), and the quality is fine! The books seem well made, the print clarity and vibrance isn't museum quality but I'm happy with the results. The paper is a bit on the thin side but not terrible. And I found the packaging to be sturdy. I didn't have to deal with customer service so I can't speak about that. Overall pleased, would order again.