Snapfish

I paid an outrageous amount for shipping to be expedited and arrive by a specific date. Not only did it completely miss the date, but by a whole week, and the customer service chat agent sent me follow-up emails saying the issue was resolved. Nothing was resolved. No customer service at all. The prices are really good, but beware that you can't rely on any shipping information or service.

Snapfish is a scam. They have zero customer service. I ordered an item for delivery. It has not arrived. There are no updates on the tracking. I've emailed multiple times and received no reply. Their chat function just sends you to an FAQ page which sends you to the tracking page and you're caught in an endless loop with no resolution. They take your money and leave you high and dry.

I sure wish I'd read the reviews BEFORE using Snapfish! They are terrible. Their so called customer service is a joke. You can't get a real person (well once I did, but now cannot get that phone number. Can't even find it in my recent calls?) weird! And the chat is terrible. They don't help. The book arrived with a cut on one of the pages. I should've stuck with Shutterfly, but thought I'd try a lesser know cheaper version. You know what the saying is: You get what you pay for. Stay with Shutterfly or any company other than Snapfish! They are TERRIBLE - cannot get help! AARGH! Can't believe they have any positive reviews!

Wanted to buy a nice book for a birthday, every single one of my fonts kept getting changed everytime I would save something. Also was really difficult getting help from staff. Super time confusing and frustrating experience

There are now a lot of places to get personalized photo gifts, but I've always liked Snapfish. They don't seem to have as many deals/sales as say Shutterfly or some others. Otherwise competitive pricing and product selection.

2nd time ever ordering from the App. Zero problems, easy steps, amazing product, price worth the value, and free shipping that also arrived early. As well as tracking information. I will absolutely order again. However one word of advice. Suggested prices are very Hugh, with the discount their fair. I'd suggest lowering your prices and always offering free shipping to repeat clients.

As I've found most photo sites out there do, you'll end up with emails from them often with special offers and discount promo codes. Just be informed that you cannot combine promo codes on one order. The prints are good quality and usually ship reasonably quick.

Ordered Christmas Cards that should have arrived before the holiday. They arrived 3 days later. Customer Service was no help. Shipping info was stated at 2 days, but was obviously not. Will never order from this site again. Many other card making sites available to me

Long time snapfish user and loved it but tonight - first time on new site - spent about 3 hours trying to make a basic thank you card with photos and abandoned it - absolutely unusable now. Bizarrely Boots in UK which also bought lots of photo books from in past must be part of same company - using same awful new system. Completely non intuitive site. A shame as I'll just go elsewhere.

Horrible. I have used Snapfish for almost 20 years and their customer service and quality has become increasingly worse. Most recently, I paid over $60 for shipping to make sure that my project arrived today, in time for my end of year girl scout ceremony. Despite 2 associates assuring me it would arrive today, a third just told me basically "too bad, it's not guaranteed". Now I just need to figure out how to move my more than 4000 pictures to another cite...

Consistently bad reviews... and more coming! What a waste of time. Why do they bother offering estimated delivery dates if they still don't arrive one week afterwards. Customer service was unhelpful aside from offering 20% off the shipping fee of $20. So this means $4... really? I have used them for 8 years and in this time of so many options, I plan to shop elsewhere. Totally unsatisfied with their promises and lack of delivery.

Just an absolute horrible company and worse customer service. No one is working there that can answer a question and orders don't show up on time. A bunch of idiots... that's all i can say ruined my Christmas!

First time ordering with the company. Placed my order, was guaranteed to be delivered by Christmas. 2 days to go. The damn package is still a state away. Snapfish's response? Well we have no control of USPS. Then why send it via USPS? Thanks for ruining my sisters Christmas present. Jackass company. I'll be telling everyone I know to not use them.

Ordered some prints. They are sitting at my post office for 2 weeks. I chat with them. "Sorry sorry sorry."

Her: Do you want me to put in a complementary order for you to replace this one?
Me: Yes, I would like you to fulfill your part of the transaction.
Her: What do you mean by that?

Oh, sh!t, that set me off. Got refund; Closed account. Will never order from them again. Companies gotta stop farming out CS for cheap.

Like most others here, I have received poor service from Snapfish. Order should have shipped by Dec 15 at the latest and still no sign of movement of the order. It's still just marked as being in progress. Repeated requests to the on-line chat have been cut off, or if I do get through I'm told "don't worry your order will ship soon", without actually telling me when the order will ship. I really don't think they have a clue as to when any orders will ship and I saw a note on their website yesterday indicating that delivery of new orders before Christmas was still possible. Liars! Interestingly, I placed an order for the same product with another supplier yesterday and the product has now been shipped. This was my first order with Snapfish and likely the last.

Placed an order in mid-November which hasn't arrived.
Chatted to someone via online chat; he promised me he would chase the courier company and get back to me - he didn't do that.
Spoke to someone else who said he'd expedite delivery: it still hasn't arrived.
All emails to customer service are ignored or bounce back.
Meanwhile I have had 10,000 spam emails and all my requests to unsubscribe have been ignored, breaching Data Privacy laws.
Overall I would rather be punched by a corpulent man with wounds on his hands than do business with this 'company' again.

I'm amazed about all the complaints in here (not judging!) it's been a while since used snapfish but this site it's been my family's option when it comes to print our pictures.
Their quality was good, I even have a poster I printed with them in 2010 and the colors are still good.
You gotta make sure your pictures are cropped like the way you want or check other details. Online services can be a massive headache.

My sister still uses Snapfish and so far she's satisfied with the quality of the printings.

Site with many deals due to poor quality of tools. It took hours to arrange pictures and edit them. After submitting order the promo code didn't register. When talking with customer service I was informed there was nothing they could do since it was already ordered. My recommendation, try another site

Stay away from their face masks. Based on description large seemed too large. Was going to order small but was told it's for children, so got the large anyway. It covers from above my eyebrows to way below my chin and I am almost 300 lbs! Material is cheap polyester from China - like swimsuit material. It's like breathing through a plastic bag. It literally gets sucked into your mouth when you breathe. And forget about breathing through your nose. The smell will kill you! Didn't try the filters because I have asthma and know it makes it even harder to breathe, but it's job might be too filter out the oily, chemical smell of the fabric. You can use the silicone rods to shorten the horrible already stretched out elastic ear straps, but can't change the fact that the mask will cover your entire face glasses and all. What a huge waste of money this was. Oh, and the photo was blurry too.

Horrible products. I ordered 200 prints, which came to me cropped (by hand) with heads chopped off of photos. I spent 3 days trying to get my money back, which did not happen. The customer service people were not helpful and quite rude. I will NEVER shop with them again.

Snapfish "lost" 231 photos that I've been collecting over the years. They had technical support trying to get them back but finally emailed me and told me there was no way to get them back. I am completely devastated. I don't have backup for most of these photos that have been taken over the years for various reasons... I never worried about it because I assumed I would always just be able to get them on Snapfish. I guess I learned my lesson. To make matters worse, all customer service can say is "sorry" and "we are not a backup service." They offered me a credit for 10 photo books. I'm sot sure why they would think I would even consider doing business with them again after this fiasco.

Wow. They make it seem like you're getting huge discounts, but when they charge $50+ for shipping, the "discounts" you supposedly got evens out to zero discounts. For example, right now they have a 55% off sale on the entire order. I was about to check out and was expecting to pay around $40 because my order was $85. Well, that turned out to be $48 off, but they also added a $53 freaking dollar shipping fee. Absolutely terrible business practice. Thanks for wasting 2 hours of my life. You lost a customer and I will warn everyone about this site.

The old Snapfish site was sensational - intuitive and feature-rich. The new site is one of the worst application experiences I have ever had - unpredictable, inconsistent, photos import in reverse date order (and you can't change that) - not a single good word to say. I am astonished that this was released. Never been motivated to review anything before!