Snapfish

This is the 3rd time now that I'm reaching out about this, I have been working on a 12x12 book, with almost 90 pages for months. It was supposed to be a Christmas gift.
Friday I was finishing my last couple pages, saved the project and then all my backgrounds and embellishments were gone, I now have all gray backgrounds with the exception of a few pages and no embellishments anywhere.
The 1st time I contacted support they told me 2 hours, I wake up Saturday morning and I have nothing. I reach out again, the guy offers me the book for free if I will redo all the work. I do not have months to do this again; I need this book ordered today to get it by Christmas.
He tells me it has to be escalated because there was a technical issue with my book, ok fine, well its Monday and I need this done and ordered today.
I'm appalled by the customer service I'm receiving, I have been a loyal Snap Fish customer for years and recommend your site to everyone who asks "where did you get this beautiful book". After this experience I will never recommend or use Snapfish again.
Please don't tell me my data is not recoverable, I have worked in IT for 20 years, 10 of that as a network administrator, I'm very familiar with the techniques to backup and restore data, its very simple and if something is lost on my network I can restore it in minutes. So if you can't do that then your systems really aren't up to par and people shouldn't feel comfortable using your site.
Please let me know how you plan to fix this.

Used them a couple of years ago and they were great. This year I ordered Christmas cards on 12/6 and paid for 2 day shipping. Their website says 5 business days to process, around the 15th, and many attempts to try to reach them after being in queue for 516 people (I did screen prints) we ordered 1 day prints from Walmart and mailed my cards. I then tried to reach them to cancel my order. The moment I typed cancel to the chat person from India, I got disconnected, after that 3 attempts of 500 queues to get "There is no one available to help you now try again later" (have screen prints). They finally sent it next day air on 17th to arrive on the 18th. TOO LATE to be useful -contacted customer service (had to email) again to try to return them and they offered me a free canvas tote when I put in my next order - Gee thanks. Worthless pieces of garbage company - NEVER NEVER USE this company They don't stand behind their 100% satisfaction pledge. Read the articles about when Hewlett Packard sold the company and they laid off a ton of workers - it makes sense now.

Revived damaged photos, they closed claim ticket with no resolution what a crappy service. Also unable to access older photos this site sucks!

Absolutely shocking experience, as well as dreadful customer service. STAY AWAY From this company if you don't want to be stressed out of your mind over your order. Payed an extortionate amount for fast delivery well in time for Christmas, literally classed as "overnight delivery". Well tell me what kind of overnight delivery takes 2 weeks? Surely should be renamed to fortnightly delivery. When I purchased my items, (not to mention they charge delivery separate for each item even though going to same address) the predicted date was well before Christmas. When the item was dispatched it's now saying it will take several days longer, so if I'm lucky it will come before the end of the new year! It can't be tracked either! Tried messaging their social media and emailing which I got no response from, not to mention I also saw many angry comments from customers with the same problem as me, which suggests this happens often. I tried the live chat option, which dosnt work. And also tried calling customer service, which IF you do finally get through, they put you on hold for no obvious reason, and leave you on hold until you have no choice but to hang up and ring again, or they just hang up on you if you won't hang up on them! There is no logical reason to be putting someone on hold for over 20 minutes just to "check" an order status. I hope everyone reading this review decides to order elsewhere, as only then snapfish will start to improve. As even if I do manage to get a refund AFTER the new year, I still won't have my gifts for Christmas, and now don't even have time to order them from elsewhere. Every other order I've placed from other companies has came in time, so just really does say a lot about the terrible service of this company. AVOID like the plague

Worst site, worst finished product. Worst customer service. They blamed me for not cropping the pictures correctly. I'm sorry, I gave them a picture of a family, they sent me a print of two bodies with no heads. The photos of my sister and I are ORANGE. We look like Willy Wonka's "oompah-loompahs." They claimed the original photos were low resolution and I should have known to click on higher resolution. There was no red flag or indication on the site that the resolution was a problem. You need the computer skills of Steve Jobs and the talent of Annie Liebowitz to be able to receive prints worth framing. I ordered dozens of photos, 3x4 all the way to 8x10's. Multiples of each picture! Over $100 worth of garbage. No free shipping, what a waste of time and money.
And none of them are worth the paper they're printed on. If they aren't washed out, they are orange. If they have full body shots, tall people don't have heads. Run, don't walk to your nearest local motophoto or just show people pictures on your phone. One star is too generous

Snapfish is horrible! They deserve no stars! You can never talk to customer service. Ornament is pixelated, scratched and faded.

Good value, easy to use site. Order incomplete have tried several times to contact them with no success…. Boo

I can not describe how annoyed/ angered/ infuriated I am with the updated snapfish at the moment.

I have been using SF for years so was greatly concerned about loosing all my pre-2014 projects, my photobooks especially (oh the hours I had put into creating them) So I called up the a customer service representative.

Apparently the new site's software is incompatible with the old hence why projects were going to be deleted BUT I was told the way to save them was to go into the photobooks, modify them in some way and re-save them with a 2016 date to circumvent the pre-2014 cut off. They couldn't 'guarantee' this would work but to give it a try as 'apparently' it worked in New Zealand. That wasn't good enough for me so I asked if I could buy a hard copy in the form of a cd, dvd or usb stick from them. Couldn't do that either because of copywrite, which apparently applies even if the items are going to be permanently deleted.

Well NONE of my photobooks came across and to make matters worse ALL of my photo's are now completely out of order.

All in all I would NOT recommend this company anymore, especially as the same thing could occur the next time SF decide to update their software.

Why can I not get my old projects back, you seem to have lost hours of work.
I have used Snapfish for years
Never again

I will NEVER use Snapfish again! You THINK you are getting a good deal - but it turns out that they GOUGE you with the price of shipping - I am talking $60 shipping for 2 books and about 300 photos. SIXTY DOLLARS! In a world where free shipping is the norm - this is OUTRAGEOUS! With research I found out - this is how they catch you. I uploaded thousands of photos (that took a LONG time) - so I felt stuck using them.

That wasn't the worst problem.

I put an order in on 12/13/22. For 2 books and about 15 pictures. I pay EXTRA at checkout for shipping for my order to arrive on 12/21/22. I figure, even if it's 1 or 2 days late - I will be fine for Christmas. Wrong.
I checked my order on 12/13/22. It now says arriving on 12/27/22 - obviously AFTER Christmas.
I think - something must be wrong - I paid MORE for faster shipping. I contact the USELESS people on chat. They are useless. They tell me a supervisor will email by the end of the day. No email was sent.
I contact them AGAIN (wasting MORE of my time). They say the SAME thing. Someone will email me. Finally, I get the email. And all it says is, "We're sorry. Shipping is an estimate." (In MANY more words).

I was told my order would come on 12/21/22. It says it will get here on 12/27/22. That's a difference of SIX days! I am a math teacher - THAT'S NOT A GOOD ESTIMATION! They should know holidays are WAY busier than normal.

Also their quality SUCKS compared to other companies.

NEVER use Snapfish AGAIN!

I can't express enough how disappointed and frustrated I am with Snapfish and their abysmal service. I placed an order a whopping 21 days ago, and to this day, I have yet to receive any indication that they care about fulfilling it.

The lack of communication is mind-boggling. I've reached out to their customer service multiple times, and each attempt has been met with nothing but generic responses and empty promises. It's as if they have a script to follow without any actual intention of resolving issues.

The most infuriating part is the total absence of accountability. No one at Snapfish seems to take ownership of the problem. My order is apparently stuck in some black hole with no updates or estimated delivery time. This level of incompetence is unacceptable.

The website boasts about their commitment to customer satisfaction, but my experience paints a different picture. I've spent my hard-earned money on a product that seems to be lost in limbo, and Snapfish couldn't care less.

To add insult to injury, the quality of their customer service is shockingly poor. It's evident that they lack both the knowledge and the authority to address customer concerns effectively. It's disheartening to think that a company of this scale could be so negligent in fulfilling its promises.

In conclusion, my experience with Snapfish has been a nightmare. A simple order has turned into a three-week ordeal of frustration, disappointment, and wasted time. I would strongly advise anyone considering Snapfish for their photo printing needs to think twice and explore alternatives that actually prioritize customer satisfaction. Save yourself the headache and avoid Snapfish at all costs.

Ordered 110 Christmas cards from Snapfish, the first time I have ordered through them. When the cards arrived, about 30 of the cards had a printing defect, red ink smeared on the photo and down through the greeting. (see photo-you can actually read "Snapfish" printed to the left of my photo) I contacted Snapfish by chat the day I received the cards. The agent, with whom I had difficulty communicating with, offered credit for a future order, for the cards, not the shipping. I asked they reprint the 30 damaged cards and mail them expedited, which is what I had paid for in the original order and was told it would be done, "no problem." Three days later, with no response from Snapfish, I chatted again with them and asked for a manager. I was told my complaint would be "escalated." The following is part of email response by manager: "As a result, we want to arrange replacement for 30 cards that came with red ink. Sincerely, Pavan" Ten days after delivery of defective cards, no other responses, no notification that cards are being reprinted. I am now contacting my credit card company to dispute the charge. I have to order cards from another vendor to have the number I need and will have to again pay for expedited service. For years, I have ordered from Tiny Prints or Shutterfly with no issues other than late shipping one time, which when I notified them, they refunded my shipping costs. I suspect Snapfish will later offer to "credit" me for a future order. I don't want a future order. I want the defective cards to be reprinted and mailed to me so I can finish sending out my Christmas cards in time for Christmas!

The old site had some clunkiness but at least it was intuitive. The new site sucks and I've taken my business elsewhere. Sad, after 20 odd photobooks

Uploading takes forever and the ordering process over complicated - take my advice and use another service.

I bought two 8 by 10 photos for frames I had the actual photos are about 6 by 7 the rest of just a white background will not be using Snapfish again

Too embarrassed to even give the gift to my friend. Horrible quality and off center on the pot holder.

The prints I ordered are flimsy, too glossy, colors are off. Better off going to Walmart. Very dissatisfied.

Snapfish made it so hard to actually order from them. I'm not spending any more time trying to get the order completed.

I have used them for twenty years and have had this weird loyalty to them, which I think is a psychological thing because they have my face and my kids' faces in their database, you know? So there's this strange thought, like "I trust them with all my memories and they value me." They don't! I promise you, they WILL lose your photos and they will not care. They will get plenty of fly-by, first-time users who will keep them going, so they don't need long-term customers. Also, they don't want to be a photo storage website, they want to be seen as product-making from your iPhone photos and that's all. Talk to customer service about anything they delete from your albums and it's clear they don't care about your old pictures you entrusted to them years ago, and beware—they might purge all those in the near future. Think about all the pictures people take these days and realize they don't want all those. They want the one you want to turn into a canvas print for $50 and pay $50 shipping for. Even a stack of 4x6 pictures is a hassle to get from them as the latest shipping fee is almost $12 which is insane, proving they really don't want a long term customer who'd order regularly from them. It's so dumb because if monthly 4x6 pictures were fun to get, I'd probably order something ELSE each month while I'm there but they make everything so complicated with promo codes and shipping, not to mention wondering if the 4x6 I want from one of my albums has been lost from their system or not! I don't know why I hung on for so long but I've had enough. Horrible company and really a shame because their early years were promising.

And yet every year I come back because their prices are good. I GET SO INCREDIBLY FRUSTRATED WITH THEIR CIRCULAR SYSTEM WHERE YOU NEVER GET WHERE YOU WANT TO GO, EXCEPT BY ACCIDENT... EVENTUALLY!

I have ordered print photo a month ago and I never get my delivery. They have placed same order second time and the status seems has been shipped but They are obviously lying. Also, they refused to privide me tracking number! They are Scamm!

I just received a photo blanket wedding gift for my nephew. It came out beautiful, I love it, and I know they will too.

Half my prints are missing they keep fobbing me off this is £100 worth of prints. Complaint raised with PayPal. Avoid they are thieves