Snapfish

Snapfish website runs so slowly we often can't even access our photos to order them. Incredibly disappointing.

Horrible "live chat" help. Website is unusable. I've wasted too much time on this site with no results.

Always excellent quality! Personalized mugs, calendar, blankets, etc. Love everything I've ever purchased

Using Snapfish as my photo site is the biggest dissapointment I've had in a while. After spending 2+ hours to create a calendar which I was going to order a total of 9 of for family Christmas presents, I go to purchase the items and realize the total for 9 wall calendars is $54 (good price) but ALSO $45 FOR SHIPPING! WHAT? So now my items won't come in until after I need them because shipping is so slow AND it's astronomically high shipping prices. Please note: THIS WEBSITE CONSTANTLY RUNS "SALES" LIKE 50,60, OR 70% SITEWIDE PRODUCTS, but it won't allow you to combine free shipping codes along with that. Even though they advertise spend over $29 and receive free shipping, that is FALSE if you plan on using any other sale price (which you will want to do). I inquired to customer service why it is so high for shipping. The reason is because they ship EVERY SINGLE PRODUCT SEPERATELY. Every calendar (even if the exact same product, every 4x6 little photo, everything is shipped seperately. Therefore nearly charging me $5 PER calendar to ship on top of he cost of the calendar making their products more expensive than other competing services. Despite wasting my time already creating the calendars, there was no way I'm spending $$ on this company who chooses to make bogus shipping decisions so I choose to move my business to Walgreens where I could get all 9 of my calendars for cheaper AND with same day pickup. How nice. I will never use Snapfish again.

I will never order from Snapfish ever again never received my order called customer service and of course I couldn't get through it's a joke

My order is late and they have no way for me to track it. A supervisor was supposed to cantacy me but didn't.
Now, they won't let me cancel my order!

Don't let they're deals fool you. I order 100 photos snd never got them. Ima sue them. I tried contacting someone but they never got back to me.

I was online with "customer service" for nearly two hours last night. The photo book I ordered finally came only it came as two books in one. It printed my photos twice. After explaining my issue they asked for a photo of the problem. I uploaded the photo to my account because their feature in their chat was not working. (Sidenote- I think this is extremely poor service to have to upload a photo of THEIR MISTAKE.) After twenty minutes of searching Punjab finally found my photo after the fourth time of telling him to look in my albums and NOT MY PROJECTS. Then he repeatedly screwed up my credit. Giving me credits for both a red linen book and a tan linen book after I told him over and over it was a plain hardcover, 8x11 book AND NOT A LINEN BOOK. We were disconnected several times! Finally I got the right credit in my account and after being told to give him the order number for free shipping HE CLOSED THE CHAT BEFORE I COULD. Never in my life have I wanted to reach through my computer screen and punch someone in the face like I did last night. My issue is still not resolved after all that.

I have used snapfish for many, many years but this will be my last. I don't know what happened to them but they have managed to put out the most obnoxious, hard to use website and outsource all their customer service to people who have no clue how to understand the English language!

I am getting exceedingly frustrated with all the technically glitches happening on the new site. I am all for change and improvements but why launch a site that has so many bugs? First my changes wouldn't save for weeks on any of my photobooks. Then, an entire 150-page photobook disappeared, representing months of work gone. Today, 90% of my embellishments in two separate photobooks just disappeared. Every time I contact customer service, I get canned copy/paste responses from the chat feature or someone reading from a script if I call. They always tell me to update my browser or allow cookies, even though I preemptively tell them I have already gone through those steps and it isn't that. Those times my issue was escalted to your higher team, I didn't hear anything for weeks at a time and then they emailed asking for information I had already provided and telling me that it was my fault that I "hadn't saved my work," even though I do save my work on TOP of the auto-save feature. The mystery of the disappearing photobook ended in a "sorry, it's gone, here's a free 20-page photobook credit, now recreate your work and save it this time." When I responded rather passionately that I had saved it, that it was unacceptable that months of work just disappeared, and provided the same identifying information for the umpteenth time, the album was magically found. Each issue has eventually been resolved without so much as an explanation other than "wait for a bit and it should be resolved." I am sick and tired of wasting my time working on projects wherein my work just vanishes without explanation. My time is valuable and I have none to spare to mess around on making projects that don't save or waiting around for glitches to be fixed. I have been a loyal, exclusive Snapfish customer for seven years and have spent thousands upon thousands of dollars on projects, prints, cards, etc. and have referred countless friends and family to Snapfish over its competitors. But I have just about had enough and am ready to start using one of its competitors who will appreciate my time, efforts, and money.

HORRIBLE CUSTOMER SERVICE...WORSE EXPERIENCE EVER WITH ONLINE PHOTO ORDERS. I WILL POST THIS EVERYWHERE I CAN.

Just spent the better part of two days uploading a year and half of photos to snapfish. While there, i decided to look at old photos and make some photobooks. Many many many albums and photos are missing. I am now an hour into a chat looking for an explanation which seems to be that many photos were corrupted in transferring them to the new site and they did not have backups. To quote " the images were unable to retrieve corrupted images due to missing Hi Resolution & Low Resolution files" Best i can translate that is we didn't keep a backup and we corrupted the files. It seems too this may only have happened to older files? How a service that is for photo storage can justify such a thing is beyond understanding. They've apologized for "any inconvenience" several time and reminded me that their policy states i should keep a backup. I have backups of some of the files but lost a computer hard drive with the oldest of my photos.

I asked to be transferred to a supervisor 4 times and was told "I can transfer you over to my manager but to set proper expectation, it would still be the same information as we are receiving the same updates". I suspect they're not truly listening but just reading from some screen of canned phrases.

Supervisor ("manager on duty") told me this: "When we transfer from classic site to the new site some of the photos specifically the old ones are not compatible with the new site. This is because the low and high resolution specification is corrupted."

And then this: " We are using the same configuration with the new site but there are situation that is out of our control. That is why some of these photos are corrupted."

And then this: "We did not lost your photos. As you can see, the thumbnail specification is still there. But some components like the LR and HR is lost due to compatibility issue".

And then this: "The albums are there but the images are lost."

And finally this: ME "so this is what has happened. Files were corrupted in transfer to new website, there were no backups or you didn't use backups, and i can't tell which files are still there and which aren't. Yes or no?" SNAPFISH: "Yes"

Unbelievable

Though it will be a huge effort to transfer 12 years of photos to another site, i think i will. I do not want to give these people another dime of my money.

VERY POOR SERVICE.

Really bad service tried to retrieve photos I sent as they were the writing ones and they were nothing but RUDE

I made my order Dec 4th 2015 and paid for 2 day delivery. By the 10th, it was still in process so I did the chat thing and was told 24 more hours. I used their chat every 2 days until Christmas eve, and I was told 24 hours each time. On Christmas eve, I was told I would be contacted Christmas Day with an update. I advised the employee that no one was going to contact me Christmas Day... even their website said they had a two day shutdown, and I was told I would be contacted regardless. I wasn't surprised when I was not contacted, and following the holiday, I used chat again. I asked for a refund and they told me my order was queued for processing and would be shipped January 6th. This was the first time I had been given a concrete date, and not wanting to make a 50 page photo book on a different site, I agreed to wait. January 6th has obviously come and gone and I heard nothing. Once again I went on chat and was told "soon". Since then, I've chatted about every 2 days, with them promising thst an escalated service ticket had been created and that a "higher level" would be contacting me. It is now January 15th and it is still "in process". I was just told again that I would be contacted in 24 hours. I have never seen such poor customer service. I have over 15 chat transcripts with false promises and I am considering forwarding them to the media. I think it's time this company was outed for the fraud they are perpetuating. They had no problem taking my money December 4th, and despite their before Christmas guarentee and countless other promises they made me, I have nothing. I was a long time customer, but no more. I should have just flushed my money down the toilet. It would have been less painful.

We created an incredibly cute book of pictures of our trip to Greenland, with accompanying text. We bought a stuffed Greenlandic sledge dog puppy, took pictures with it everywhere, and then created the book. This was to give our older kid, who loves dogs, for Christmas.

Their software, which displays identically across multiple browsers, has a red dotted guide rectangle that you should keep your pictures and text within. The rectangle is recessed from the edges of the page by a nice margin. We expected that the printed book would maintain this white space surrounding our pictures and text. When we got to "final review" on their web site, suddenly the area within the red dotted rectangle had expanded out to the edges of the page. Well, we weren't about to redo everything, so we said okay.

When we received our two copies, Snapfish had clipped about 1/4" even further at the outer edges of each page. That is, they were not even printing all the area within their red dotted rectangle. This was particularly offensive when it clipped text that should have been printed. Fortunately, our kid was 23, not 6, or we would have had to write that Christmas present off completely.

We contacted Customer Service, which was probably outsourced, and chatted with a guy who insisted that if the final review showed the text, then our books did too. We sent pictures and he finally admitted that they had not printed the same thing that their web site had shown us, and credited us for the two books.

When we did get around to redoing the books several months later, I got much the same runaround from two more Customer Service people when I tried to ask them if they had had buggy software around Christmas, and if we needed to add EXTRA space around the edges ourselves, or if they would print the books correctly now. They both insisted that the final review was the same as what was printed, then recanted when they saw the pictures, and suggested that we leave some extra margin. I never did get appropriate contact info to be able to file a bug report with their software people.

So I spent several hours redoing many of the pages, feeling like this stupid company with buggy software had wasted my time, and why the heck couldn't they have provided correct guidelines in the first place? The final books, when reprinted, did include all of our text (some of it rewritten to fit), as I was pretty paranoid about the margins at the left and right edges.

(And speaking of buggy software, the photo I attached is right side up with multiple viewers, but this review site is showing it upside down to me, so if it looks that way to you, sorry.)

Awesome products, great holiday gifts, been a loyal customer for years great prices

Unpleasant customer service, and the user functionality of the website is quite awful.

The color is so washed out, I literally can't even use the photos. The paper is SO thin it's horrid

NOT worth your time and money for a project you anticipate to make.