Snapfish

Oh my goodness! Snapfish claimed they would refund me the full price of the cruddy Christmas cards... I just checked my credit card statements and they NEVER REFUNDED ME! Uggh! Now I must face more irritation and try to get my money back. Stay away from this company!

We ordered 2023 Xmas cards a few weeks ago. The shipment arrived on time however the quality of the pictures were unacceptable because they were very dark. I contacted Snapfish the next day because the online queue was 100+ and disconnecting me that evening. They agreed that the cards were poor quality and agreed to ship us new ones that arrived today. The quality issue is now that they have white streaks across 22 of our 60 cards. I've been trying to contact Snapfish however the only way to do so is the online chat. I'm unable to advance less than 78 in the queue placement before it times out and I have to start again. AVOID THIS SERVICE, THEY DO NOT CARE OR PROVIDE A QUALITY SERVICE. We received Xmas cards from they last year and they were great so I did not research they reviews. I now see that they do not have a very good rating and I now know why. I'm not attaching photos because of privacy. Thanks.

Very bad quality product, I order first photo's and was very bad quality and I tried the photo-book and very disappointed.
My printer at home print better than snapfish printer.
Never again waisting my money and time.

They have lost all my photos and have nothing but excuses. Just got off the line with "June" customer service and actually told her to quit reading the script and talk to me about how to or who to speak with to locate my lost photos. When emailing I said "My photos have been removed and I can not find them" they responded with -ready for this- from your email we cannot understand what your problem is. HELLO YOU HAVE LOST MY PHOTOS. From all the other reviews it may be time to begin a class action suit. This company is uncaring and cold. They made me give them at least one star to post this. They really owe me a star. BAD BAD BAD

I ordered muttiple photo books. I worked hours on my family's memories. I had years worth of photos on this site. 16 years worth! They canceled my photo book orders 3 times, each time saying I needed to fix certain photos because they were "corrupted" I would fix them by re uploading them and doing hte books over. Each time they continued to cancel it. There was no I'm sorry, There was BE PATIENT, and redo your whole book. They ARE THE WORST! After 16 years I am done.

I have used Snapfish for years, but now I am not sure I can continued. They cannot provide me with my own photos. I cannot upload to FB or anywhere else. I have lost my copies so now what? The service was supposed to save them for me so I can have and use them when needed and that's now possible? I am considering BBB and Attorney General intervention!

We have had nothing but problems with this company. We ordered two photo blankets from them and after ordering, the site said we would not get the blankets by Dec 24th. We cancelled the order due to what a live chat person told us. They told us to reorder with the 2-day shipping (which was outragious!) and we did. Then the order status was showing it to be shipped on Dec 24th. WTF? I did the live chat again (their phones were down?) and the person told me that i should have ordered overnight shipping and it was too late to cancel my order and i would get it the week after Christmas. What happened to customer service? As far as their products go... i don't know cause i can't even get past the shipping.

I spent the whole weekend building a photobook for my wife as a gift. Even though the website says it was autosaving - and I saved manually a few times - the book was gone! All my manual layout and edited text is gone! Support was no help at all. Nareesh gave me instructions that made no sense. While trying to figure it out, he ended the session and I lost all the information with it. Then, I complained about it on the feedback screen and I got error when I tried to submit it. What happened to Snapfish!? It was a great site! Now, I need to look for an alternative.

Snapfish is terrible.
Took forever to get my order into their website (not user friendly) and then when I got my order the heads were cut off majority of my pictures.
When I contacted them they asked for examples but there is no option to attach pictures to the chat session so they said then there wasn't anything they could do.
WHAT?!?!?!?!?!
TERRIBLE SITE

I placed an in store pickup. The site kept posting, the pictures were ready to get picked up. After waisting my time & gas, I get to the store all for the pictures not there yet & the site to post an update, the pictures will be ready the next day. This was reoccurring for 4 days! Thankfully, I didn't pay for them.

I usually use Vistaprint for calendars that I send out and give out at pre-christmas family gathering. But thought I would use snapfish thus year. Calendars were supposed to be delivered by Dec 9th. I received notices every day that they would be here by 9 o'clock. Never were. I called snapfish, they said they would escalate but never heard from them. I had to buy calendars from amazon to bring to family get together because still did not have by 16th. I never had problems with Vistaprint. Will not use Snapfish again.

What a disappointment! Inverted photos - TWICE - and having to wait through 130 other individuals in the customer service chat. Ridiculous. I will go somewhere else in the future. DEFINITELY.

I was denied the advertised promotion and the company does not provide a good phone number that you can call for support. This company is not what it used to be.

Snapfish has zero integrity. When live chatting (bc they don't answer their customer service number) with a Snapfish employee, they told me that I could combine two promos on the photo book order I was about to create. I asked him to verify it bc it did not seem correct. He came back a few minutes later and said that both promos could be used. When I was finished with the project, one promo did not work. I then live chatted with three more employees over a span of three days. Finally the last customer service rep agreed that shipping should not be charged and that should would email me how it will be rectified. A few hours later I got an email from upper management letting me know that they were taking full responsibility but nothing could be done. How absolutely absurd is that! If nothing can be done, they are taking no responsibility. I will be going elsewhere even if it ends up costing more. I have been ordering from Snapfish for seven years and if this is how they treat long term customers, I refuse to do business with them.

If I could rate zero I would. The photos produced are so inaccurate that they do not fit the frames bought to fit the same size photo. They cut people off the end of the photos (which was not shown in the edit as it was uploaded) and the customer service is absolutely shocking. Very very very disappointed with this company. And no one was willing to help resolve it, offer a replacement or provide a refund. The photos, from my wedding, unfortunately have had to go straight in the bin as they are very poorly made, unprofessional and the wrong size. I would NEVER RECOMMEND and certainly will NEVER use again. I have had to cut my losses due to the incompetence of the customer service agents and take my business elsewhere. AVOID AT ALL COSTS. You will be very disappointed!

I placed an order for holiday cards on 12/10 and paid extra for 2-day shipping to receive them by 12/13. My order did not arrive until 12/23. During that time, I tried the live chat and sat in front of the computer, waiting for my turn in line on the live chat, only to have it canceled once it was my turn. I sent several e-mails to the company (since there is NO PHONE NUMBER) and receive NO response! I am very unsatisfied with their service (or lack of) and will never use this site again. If they do not refund my money, I will report it to BBB.

I was a loyal customer with Snapfish for years, however, now I am looking for alternatives for printing photos. Here are the reasons:
Snapfish deleted its Classic Site which had worked beautifully without giving us any choice or ways of saving our work.
The edited photos (spent hours working on and are my repeating orders) in various albums in Classic Site were not transferred to the New Site.
All the editing options from Classic Site, such as special borders and effects, etc, no longer exist
Even basic editing option such as crop are not accessible
The New Site is very hard to navigate
The Mobile Site is simply horrible to use.

I ordered four 11 x 14 canvas prints. They charge 59.99 for each. They charged 64.00 for shipping. They sent one of the four canvas prints, just one and then sent an email stating that my entire order was complete. So, they charged me $240 for one canvas print and $64 for UPS ground. I went to their website, finally found Chat (the only way you can communicate with them) and the first person said I should check with my neighbors because they probably swiped the others. NO THEY DIDN'T. Then the agent ended the chat while I was still typing. I started a second chat session and got a different agent. He said I would have to wait two weeks before I could get any other information. I waited two weeks. Started another chat. This person said he would have to forward my query to a higher level of help but he didn't know how long that might take. All I want is all four of my canvas prints or a refund for the three they never bothered to produce and ship to me. Never will I ever use Snapfish again. Don't do it, you'll be sorry.

I requested two copies of a 5x7 photo of my mom. I received 2 3x4 copies. The photo I sent to be copied was a 5x7. When I asked for them to correct it they sent me back exactly the same thing. I won't do business with them again

While their products may be enticing and I have been mostly happy with their products,
After having two support issues within 10 days, I DO NOT RECOMMEND SNAPFISH.

They continue to provide offerings that are drastically reduced percentages of original price, which is an indication that their original prices are high. Their web site adds certain discounts but not the one you want, so it doesn't get accepted. Also, when changing the number of items ordered, there is a glitch that doesn't always correctly update. This is horrible web site; I have designed many, and this one is sub-standard.

There are other similar photo-based offerings that I have previously had success, so based on poor customer service, even after escalating without getting appropriate response, I cannot continue with Snapfish.

Ordered a large blanket, received an 8 inch by 8 inch print. All links on the website no longer work, phone number doesn't work, live chat doesn't work, and email gets bounced back. Charged over amount on my 'receipt' (over 120$) and indicated order was delivered.
DO NOT BUY ANYTHING FROM THIS FAKE COMPANY
Less than one star.

I wanted to make photo Christmas cards. Under the card I wanted it said 'as low as $1 each'. I clicked on it and proceeded to upload my photos and finish. When I went to check out with 40 cards...so $40 I expected...the price was over $200+. I went back and after you click on the card, it states that each card is $6. There is NO option for $1. Its against the law to have deceptive advertising! Ill make my photos elsewhere and let everyone know they will be scammed by this company. This is what the main page said:
Holiday Tree
Seal and Send Cards, 7x10
As low as $1.00
Christmas Photo Cards

Then when you click on the card you want, this is what it says:
Seal and Send Cards, 7x10
Price $6.00 each Sold in sets
Mail Order Prices
PAPER
Standard Cardstock - starting at $6.00
Mail order only

Totally disgusting customer service, cant even get tracking right. Waiting for my refund. They cannot find the order i placed and waiting for response.