Snapfish

Why can I not get my old projects back, you seem to have lost hours of work.
I have used Snapfish for years
Never again

I will NEVER use Snapfish again! You THINK you are getting a good deal - but it turns out that they GOUGE you with the price of shipping - I am talking $60 shipping for 2 books and about 300 photos. SIXTY DOLLARS! In a world where free shipping is the norm - this is OUTRAGEOUS! With research I found out - this is how they catch you. I uploaded thousands of photos (that took a LONG time) - so I felt stuck using them.

That wasn't the worst problem.

I put an order in on 12/13/22. For 2 books and about 15 pictures. I pay EXTRA at checkout for shipping for my order to arrive on 12/21/22. I figure, even if it's 1 or 2 days late - I will be fine for Christmas. Wrong.
I checked my order on 12/13/22. It now says arriving on 12/27/22 - obviously AFTER Christmas.
I think - something must be wrong - I paid MORE for faster shipping. I contact the USELESS people on chat. They are useless. They tell me a supervisor will email by the end of the day. No email was sent.
I contact them AGAIN (wasting MORE of my time). They say the SAME thing. Someone will email me. Finally, I get the email. And all it says is, "We're sorry. Shipping is an estimate." (In MANY more words).

I was told my order would come on 12/21/22. It says it will get here on 12/27/22. That's a difference of SIX days! I am a math teacher - THAT'S NOT A GOOD ESTIMATION! They should know holidays are WAY busier than normal.

Also their quality SUCKS compared to other companies.

NEVER use Snapfish AGAIN!

Ordered 110 Christmas cards from Snapfish, the first time I have ordered through them. When the cards arrived, about 30 of the cards had a printing defect, red ink smeared on the photo and down through the greeting. (see photo-you can actually read "Snapfish" printed to the left of my photo) I contacted Snapfish by chat the day I received the cards. The agent, with whom I had difficulty communicating with, offered credit for a future order, for the cards, not the shipping. I asked they reprint the 30 damaged cards and mail them expedited, which is what I had paid for in the original order and was told it would be done, "no problem." Three days later, with no response from Snapfish, I chatted again with them and asked for a manager. I was told my complaint would be "escalated." The following is part of email response by manager: "As a result, we want to arrange replacement for 30 cards that came with red ink. Sincerely, Pavan" Ten days after delivery of defective cards, no other responses, no notification that cards are being reprinted. I am now contacting my credit card company to dispute the charge. I have to order cards from another vendor to have the number I need and will have to again pay for expedited service. For years, I have ordered from Tiny Prints or Shutterfly with no issues other than late shipping one time, which when I notified them, they refunded my shipping costs. I suspect Snapfish will later offer to "credit" me for a future order. I don't want a future order. I want the defective cards to be reprinted and mailed to me so I can finish sending out my Christmas cards in time for Christmas!

I ordered a personalized photo blanket as a Christmas gift for someone I chose the woven material blanket - based on the website description, it was supposed to be very soft. It was the most expensive blanket option. It was almost $100. It arrived and it was awful. It felt like canvas. It was not soft at all. The quality of the pictures was very good but the blanket was nothing you would want to curl up under. It almost seemed like a very thin carpet. It was stiff like that. I attempted to contact Snapfish to complain. The only option was a live chat. I was number 150 in the que. After waiting an hour, it finally my turn Shortly after I got started, I was "disconnected" I got back on and was again number 150 in the que. I waited another hour only to have the same thing happen. I honestly feel Snapfish was disconnecting us. I found an email from them the next day asking is the matter was resolved. I said it had not been resolved. And after going over the whole thing again, and sending them pictures of the blanket etc they have stopped responding. Clearly they are not going to replace the blanket with another material for me.

In the meantime, I had ordered a second blanket at the same time in a Sherpa material. That just arrived today and it is thin and cheap feeling and not at all soft and comfy. I will not even bother to complain. Obviously they don't care.

I WOULD NEVER RECOMMEND SNAPFISH. The quality of the material they use is garbage and their customer service is atrocious.

I am ordering new blankets through Shutterfly and spending more money for quick shipping. What a horrible experience. They wouldn't let me post the review with no stars so I had to put one. They don't even deserve that much

The old site had some clunkiness but at least it was intuitive. The new site sucks and I've taken my business elsewhere. Sad, after 20 odd photobooks

I bought two 8 by 10 photos for frames I had the actual photos are about 6 by 7 the rest of just a white background will not be using Snapfish again

Uploading takes forever and the ordering process over complicated - take my advice and use another service.

Too embarrassed to even give the gift to my friend. Horrible quality and off center on the pot holder.

The prints I ordered are flimsy, too glossy, colors are off. Better off going to Walmart. Very dissatisfied.

Snapfish made it so hard to actually order from them. I'm not spending any more time trying to get the order completed.

I was excited I ordered my cards early this year (11/19/23) however when they arrived my pictures were blurry and pixilated and the design was printed off center. I contacted customer service via online chat and was told I did not upload my pictures in full resolution. They stated they were uploaded in standard resolution which caused the pictures to be a poor quality. Why is this even an option that customers have to make sure their pictures are downloaded in full resolution not standard... because people want their order to arrive blurry?! Makes no sense. I was given an account credit (they would not credit me for shipping charges) to reorder my cards so I reloaded my pictures and made sure I selected "full resolution" when uploaded as my pictures are of high professional quality. Needless to say I had to pay for expedited shipping charges once again. When the new order arrived I was very disappointed to find someone else's cards. I once again contacted customer service and was told there was nothing they could do as sometimes orders get lost in the warehouse so they have no way and finding out who received my order. They could only replace the order for me but could not expedite the order nor give me a credit for paying expediting shipping charges twice. Well I finally received order #3 and am completely beyond pissed. The quality of my pictures is no better than my original order and now have an added bonus of lines going through my pictures. At this point it is too late to reorder and frankly am exhausted. I will never use snap fish again nor will I recommend them to anyone. I used them two years ago and never had any of these issues so clearly their quality control has gone down the drain!

I have used them for twenty years and have had this weird loyalty to them, which I think is a psychological thing because they have my face and my kids' faces in their database, you know? So there's this strange thought, like "I trust them with all my memories and they value me." They don't! I promise you, they WILL lose your photos and they will not care. They will get plenty of fly-by, first-time users who will keep them going, so they don't need long-term customers. Also, they don't want to be a photo storage website, they want to be seen as product-making from your iPhone photos and that's all. Talk to customer service about anything they delete from your albums and it's clear they don't care about your old pictures you entrusted to them years ago, and beware—they might purge all those in the near future. Think about all the pictures people take these days and realize they don't want all those. They want the one you want to turn into a canvas print for $50 and pay $50 shipping for. Even a stack of 4x6 pictures is a hassle to get from them as the latest shipping fee is almost $12 which is insane, proving they really don't want a long term customer who'd order regularly from them. It's so dumb because if monthly 4x6 pictures were fun to get, I'd probably order something ELSE each month while I'm there but they make everything so complicated with promo codes and shipping, not to mention wondering if the 4x6 I want from one of my albums has been lost from their system or not! I don't know why I hung on for so long but I've had enough. Horrible company and really a shame because their early years were promising.

And yet every year I come back because their prices are good. I GET SO INCREDIBLY FRUSTRATED WITH THEIR CIRCULAR SYSTEM WHERE YOU NEVER GET WHERE YOU WANT TO GO, EXCEPT BY ACCIDENT... EVENTUALLY!

Very very disappointed in product. And no live customer service with help you. No way to get in contact with anyone

I have ordered print photo a month ago and I never get my delivery. They have placed same order second time and the status seems has been shipped but They are obviously lying. Also, they refused to privide me tracking number! They are Scamm!

Half my prints are missing they keep fobbing me off this is £100 worth of prints. Complaint raised with PayPal. Avoid they are thieves

Service stinks... the print we desired was wrong, the wrong name on the calendars, assistance was terrible and on actually disconnected our convo when I sought help. NEVER EVER AGAIN!

I just received a photo blanket wedding gift for my nephew. It came out beautiful, I love it, and I know they will too.

Picture quality is great, but they keep falling off my Sheetrock wall! Damaging the corner of my picture

They ruined my xmas. They lost my cards. What's the point of ordering early and having tracking? They just want your money.

Snapfish lost all of my online albums, which I was using to store my photos. ALL PHOTOS LOST! Including my first ANNIVERSARY! Extremely shoddy service. I wish I could punish them.

I received my Print and even though it looks good, it took a bit long and I think it was not that cheap

Always excellent quality! Personalized mugs, calendar, blankets, etc. Love everything I've ever purchased