Snapfish

Took one day to travel half way across the country and now for 5 days it has been sitting at a ups 2 hours away from my house and was told it won't be here for another 4 days so 9 days for a 2 hour drive. Wow, never again.

Horrible overseas customer service who only offer standard responses. Shipping delivery dates are extremely late. Thanks to this company I will be shipping my holiday cards after Christmas. I will never order from this company again. Spread the word.

After waiting 3 weeks, my 3 photo books arrived. I have used Snapfish in the past, but never seen such poor quality. Online the pictures looked fine when I put them together and the quality looks fine on my iPhone from which they were taken. However, the finished product is SO LIGHT I cannot use them, and am too embarrassed to send them to my family. I will call Snapfish and ask for a refund. I also ordered individual prints and had to throw them away because they are also so light and poor quality.

"Beware of Snapfish advertising. I received an email offering 60% off my cart, but when I went to checkout, that was not the correct discount amount. Customer service said the discount was only on the base book and not the additional pages. Obviously the additional pages were in the cart. That was not stated in the e-mail (apparently in some small print somewhere on their website.) I did qualify for a 50% discount, however, it cost me an extra $13 from what I had planned on paying. Unfortunately, I had invested too much time assembling a 120 page book, I was not going to start over with a competitor."

I am thoroughly annoyed that I spent valuable time making tiles that I have ordered from this site in the past. When I went to place my order, I discovered that while the tiles were on "sale" but the shipping charge was outrageous. As I previously mentioned, I've ordered the 8 x8 tiles from snapfish before so I do know that they are very light weight therefore shipping should not be so outrageous. See image below of my order. I supposedly saved $59.94 from the advertised sale, but shipping was jacked up to $47.94. Total joke. Can't justify this purchase. Will need to explore other options.

I am absolutely furious with Snapfish. I knew there was a new website coming but had no warning that all previous photo books made and current half finished projects would no longer be available. I spent hours and hours on the book I am currently making and can't believe it's all gone! I 'spoke' on the chatline to someone called Ashok who stated that it was not possible to transfer from the old site to the new one. If only I had known that I would have quickly finished and ordered it before the launch of the new site. I asked why there was no warning and he cut me off! I am so livid with Snapfish who I've been using for years and have recommended to many people. There will be no more recommending. There must be thousands of people like me who have lost important projects.

I have given this company so much business and have printed over 10 photo books for each of my child's birthdays. Ordered pictures that said delivered but never received. I called the 800 no one picks up. I reached out to them via chat, they start the chat with a greeting, ask you to hold a few minutes to look up your order to never return. The chat runs out of time and it ends automatically. After so many attempts I ask about the order, long story short they mailed it to a different address. I asked if they can make a correction and to mail my order to the correct address and asked if they could credit for the inconvenience and their answer was "no". I ordered it again and had to pay a second time, but after today I will be taking my business elsewhere. Horrible company and horrible customer service.

I recently placed an order from Snapfish for some Christmas gifts for grandparents. I ordered by their advertised "guaranteed by Christmas Dates" and have still not received all of my order. One order said it shipped, but when I track it, it just says label received and has said that for days. When I reached out to customer service I had to wait for a long time to "live chat" with someone who was telling me that I was incorrect even when I had a screenshot of the guaranteed delivery dates. She told me there is a "chance" I would get it by Christmas, but has not offered any helpful suggestions nor has she offered to fix the situation in anyway. In the future I will need to order my gifts from another website as Snapfish has broken promises. I am highly disappointed with their customer service and false advertising.

I originally ordered a calendar I made with pictures for a family member and I received it about a weeks before Christmas. The cover showed the year 2023. The months were for 2024. I spoke with customer service and I was issued credit to remake another due to their error. I had to pay more out of pocket for shipping to make sure it got here in time. I received it 2 days before Christmas and guess what, it was exactly the same problem! Once again the cover showed it was for the year 2023 but months were for 2024. How does this happen twice?! I made sure to look 3 different times to make sure the year was correct and it was, but when I received it as before it was wrong. They only offered me a refund for the shipping. Nice huh? Especially when the issue was on their end not just once, but two different times.

Been with Snapfish for 10 plus years. Not only is it difficult to view your pictures but good luck with projects. I no longer have time or patients for Snapfish. My only hope is that they go back to the old site.

I ordered a custom mug with my artwork on it as a christmas gift and it was misprinted with random black markings and something blue/yellow with words partially printed on the opposite side that was obviously for a completely different design for some reason, very poorly done.

Snapfish makes it easy to store your photos online. Uploading photos is really quite easy, and sharing your albums is also just as easy. I've made over 20 albums since 2007 to share with families of students; in a way, my (the school's) Snapfish account has a running history of the school for which I work. I have also ordered prints from Snapfish, and the photos come as I requested them, on time and without any issues along the way.

Truly horrible print quality. I've used them for years and this is a new problem. They will also not reprint or refund you. Horrible customer service, they will ignore you and reply in scripted responses. Do not order from them.

Only thing I have to complain about is some the pictures on my ornaments were blurry. It was a small picture on them, so I wasn't too mad about it.
I also ordered 3 hardcover picture books that I made for my wedding. They came in the mail in a soft packaging and 2 of the books were damaged. I told customer service about it, they asked for some pictures, and just like that I was getting all 3 brand new for free and still was able to keep the first 3. They came in a box this time with bubble wrap so nothing was damaged. I bet if I sent a picture of the blurry ornaments, they would've replaced as well.
I will forever use this site because of this! Pictures attached were the damages before they sent me perfect replacements.

Today I asked Snapfish how I can get access to my previous card projects. Annually they send me an email that says I need to order something off their website or my projects will disappear. Because of this, I made several projects on the website over the years. After contacting them 10/2016 to ask how I can see a previous project they said that just about all photo projects except for books were deleted from their server April 2016. There apparently was no way to save down the project to have a copy of the file and no way to see the project I created online. Thanks for nothing Snapfish. If I could leave less than 1 star I would.

The website is terrible to navigate and order prints. What a mess. We order on line all the time and have never had this kind of experience. How can they put out a website like this without consumer testing? Will not order from them again.

Snapfish has lost over a decades worth of my photos and videos saying they're now corrupted and that I should find the original photos. I uploaded the photos to the app thinking they would be safe there. Don't ever use this horrible POS app. :'(

Bought multiple photo books and wall tiles. The tiles are a nightmare. Soooo dark! The images were captured on a professional camera with high resolution. Photos were taken outside, on a sunny day. What was produced were dark and shadowed. The same images were used in the photo book and reflect the proper lighting. SMH

The magnetic adhesive pieces: "safe on most walls" does not include drywall. Not sure what type of wall they were tested on?!

The photo books are ok. Easy to layout, but unable to zoom on handheld devices so if using small font, typos are inevitable.

Customer service is non existent. I insisted they reprint the tiles … using the lighting provided on original images. They ultimately did reprint… the exact same dark images. Christmas gift fiasco!

Zero quality control! Waste of money!

Be forewarned… the great "sales" are nullified by the exorbitant shipping and handling costs!

Used for my wedding and honeymoon print outs - never again! My screaming red hair looks brown, my bright purple dress is muted and the Adriatic skies and sunsets on our honeymoon are useless. Do not use!

Snapfish either used crappy paper, or purposely lowered the color saturation settings on my ten photo books intended as Christmas presents. The colorful landscapes looked closer to black and white! The front and rear cover, done on glossy paper, were reasonably accurate, so their claim that I didn't review the online proof is false.

Ordered photos from Snapfish for gift. Wish I read the reviews first. What an embarrassment for quality. They were blurry and cropped. The customer service representative blamed me for low quality photos (they were professional and came out beautiful through Shutterfly. When they gave a credit but wouldn't cover shipping I was disappointed and told the representative that. She ended the chat.

Snapfish (UK) deleted all my photobooks with no option to migrate to the new site. Hundreds of hours of my work was simply erased. It cannot be right for a company to do this to me.

I am interested in Chris H's class action suggestion below.

Here's the thing - if someone spent 10 minutes organising, editing, sorting, dating and annotating the photos for each page of a photobook - which you will all know is conservative - then with 100 pages in a photobook that is 17 hours of work per photobook.

At the minimum wage, that comes out at $120 per photobook. Or £120 in my case.

I think I could reasonably claim compensation along these lines.

I have used Snapfish for over 10 years. I create a photo book for my family each year for Christmas. I was almost finished with a 130pg book when the site deleted all the pictures. I contacted customer support, which took forever & they credited the book. I tried again last night & the same EXACT thing happened. After 8+ hours of work it was maddening. Both people said to look at the Classic site & the project would be there but it is not. The customer service was even worse than the first time. I don't have another 4+ hours to complete before Christmas. I'm very disappointed in this company. Looking at other options for the future.