Snapfish

I used to love snapfish! Their prices were great, shipping was fast and the images were better quality than Walgreens. I had a recent order that almost all the pictures came on a thinner paper and all the images looked grainy and not great quality. All of the pictures were taken on a Canon or my iPhone 14 so I know its not image quality. Many of them looked as if I just printed them myself at home. I do not think I will order from them again as customer service isn't really doing much to answer my questions on if it was just the batch or if they switched vendors. Sad since this used to be my favorite site.

I was once in love with Snapfish. For over 10 years every month I stored my pictures there, ordered albums, cards and photo gifts. I share pictures with family & club members. Recently I wanted to SHARE an event with club members. My address book no longer has the groups I made. I had to choose each person one by one. One person had changed their e-mail and I could not update their address. After waiting an hour on the chat line I found out they no longer support the address book. No longer can you add comments about the pictures when you send them. Plus the person getting the pictures has to have an account to see them. I was stunned. I had earned (purchased) a lifetime offer for photo books for $10. What good is it now?

I have spent several hours over the past few days trying to set up a photo book. I have chatted online and still can't view the pictures that I pulled onto the site. I am finally giving up. I have done an album a year for my nephew but he may not be getting one this year. I will try a different photo book group.

I was trying to do a simple biz card, but could not adjust art on the front. Which is very wrong. On the back I could adjust the image. Wacked out. I tried several times to connect and get help (ha and ha) from their customer service. Based in India, useless. Very arrogant and stupid.

Overall, don't waste your time. A total drain of your time and energy with nasty customer service that is useless.

I paid extra for 2 day shipping. My order is going to take at least 3 days. Their response? 1. It might be there in 2 days (even though I tracked it and no way would it arrive in 2). 2. It's a busy time of year. 3. It's not their fault it was put on a different truck!

All I wanted was my shipping refunded. Nope, they wouldn't refund anything. But, they'd give me a coupon for next time. There is no way I'd do business with them ever again. The online chat had 191 people waiting. When I called, it took 27 minutes just to get someone on the line. It's a complete joke of a company. They don't deliver on what they promise! Look at other reputable companies!

Apparently when snapfish transitioned to their new site, any photos of yours on their old site is not longer accessible to us or them. Basically what they're saying is they were too lazy to move the photos over so they deleted them. Live support told me today that a 'notice' was sent out in 2015 to the customers, but I don't recall seeing anything. So mad my memories are lost, thanks to them.

I have just spent all day trying to get to grips with the new site but have given up! I loved snapfish and have made a lot of photo books, cards etc and recommended it to so many people but have admitted defeat and am looking at other options. The problem is that I can't find one as flexible. Really disappointing.
Had to put one star... against my better judgement as otherwise this wouldn't post

Please please bring back the old site!

Ordered some prints that should have arrived at designated store for Christmas. Paid the money but prints were never produced, customer service agents in India were dismissive and it was never resolved. Snapfish took my money and never came close to producing the prints. Avoid, avoid, avoid. Goof thing is learnt that Boots can do it quicker and much easier.

I paid extra for years for videos. Now several of them are gone. They appear, but do not work. I thought I was protected since I was paying to have on site. Extremely disappointed that I lost some life time videos such as seeing tigers on wild India, Sharks under water in south Aftica and more.

The snapfish portal for making photobooks is not bad. The photos load quickly, the layouts are many although the exiting templates don't offer very attractive options. But any photo can be resized in any way, text boxes can be added anywhere. In short, it is very flexible. I was happy with the photobook I designed. But very unhappy with the completed book that was delivered. The quality of the pages is poor, the photographs (beautiful sharp photographs) look washed out, the binding feels like a kid's art project. I have ordered photobooks twice before - once at COSTCO and once at Walmart and both of those sites had much better final products. The pages are not even glossy. And the books are not cheap.

Approx. Two years later I want to update my previous scathing review ( that was well deserved, by the way!)
I tried several other sites to start my photo books and just couldn't get used to them, so about a year ago I went back to Snapfish. I was pleasantly surprised to see that they had greatly improved their site... made many changes that make it a much better site to work with. I just received my book (140 pages... months of work!) and
Overall was very pleased! Glad I gave them another chance!

Brenda Schimpf
I have been having a terrible time contacting SNAPFISH. Their live chat doesn't work, the phone numbers don't work and there is no e-mail address. I received a photo canvass order that has a deep crease across the top of our faces and the canvas was not stretched properly. I am so disappointed. I have ordered may photos and books from them in the past that have been very nice. But I am so upset I can't even talk to them about the problem with this order. I probably won't use them again.

Not only is the new Snapfish layout the worst and least user friendly web site I have EVER seen, they have now decided to take away any editing capabilities. I have asked them when it will be reinstated and was told their engineers are working on it and they have no idea when it will be available. So why discontinue their old web site while they are still working on the new one? So we are stuck with red eyes, dark pics, etc until they figure it out. I have been with them since they launched and I am now switching to another web site.

Cannot believe all previous projects have just gone! Appalling service. Just unbelievably bad!
Have they gone bust? If not, they should do soon. After years of being a frequent customer, no explanation or apology from them. If you value your pictures do not trust them to snapfish.

I am a very long term customer and the new Snapfish has gone down hill. They no longer have the same custom covers for hardcover book options - and not a basic Christmas red color...
The page options are not good as before.
You can not enlarge a picture before you place it in your book
No spell check
Embellishments are not as good as the old site.
They should never have closed the classic site before they had corrected problems
Very disappointed

Imagine my irritation today after completing an order, then finding a $.99 surcharge for "holiday delivery" included in my cost. I've been purchasing Snapfish photo calendars for 10+ years but this is the first time I've seen "holiday delivery" surcharge. If your costs have increased, raise prices for your products BUT stop the surcharge nonsense.

On 12/7/15 I ordered 80 Christmas Cards. The site says it take 5 days to process. Well 8 days later they are still processing my order. I have been kicked off live chat 4 times and only yet to get other than an automated email response. I will not be using them next year and I will report them to the BBB.

Product: Photo Tiles. I created a project using high rez images (9MB +) taken by a professional photographer with an SLR camera. The images are blurry with horizontal streaks. Pretty evident this was printed on a low quality digital press. The 'photo tiles' are prints that are glued to a piece of foam. Okay for a college dorm, but looks cheap in my opinion.

I contacted customer service on chat, had to upload pictures of the prints and then spent 45 minutes haggling with the customer service rep to issue me a refund. They must be trained to push customers to accept a 'credit' which only allows you to use the refund on the exact product you did before and even breaks out shipping separately. This is clearly designed to reduce returns by making it difficult for customers to use their refunds.

To be clear, the customer service rep DID issue me a refund in the end, but not without multiple attempts to direct me to accepting a credit for one very specific product.

Good luck.

This is the first time I had to talk to customer service for a terrible product. I ordered a christmas ornament using high resolution photo from a professional photo shoot. The ornament came to be super fuzzy you couldn't even make out my daughter's nose that's how bad it was. Fast forward to customer service, they were only willing to refund me my shipping and give me credit for the ornament. For what? I don't want your crappy products after this. I kept saying no until they refunded me just for the ornament and not the shipping. Complete rip off! Stay away!

I love snap fish and never had issues but they need to lower their shipping prices. They offer killer deals then u get to the shipping and it isn't much of a deal after... Their 50x60 blankets say 89.99 and their is no way id ever pay that much for those thin $#*! blankets. They offer 100 free prints a month but add shipping at 9.99 and u r paying 10 cents a piece and waiting 2 weeks to get them verse going to Wal-Mart paying 9 cents each and getting them in an hour...

Never again! For years I have ordered photobooks through Snapfish. Over several months I created three new photo albums for my son as a special gift. I spent over thirty hours choosing photos, uploading them, rearranging them onto the page, resizing and cropping them and finally placed my order. I literally poured my heart into these albums! A week after I placed my order, Snapfish voided it. They said that one of my photos was corrupted by their system, and in order to have my books processed, I would need to re-upload and replace every single photo in each of the three books. Being as there are approximately 1500 photos between the three projects, I'm looking at 15-20 hours of additional work at least. Maybe 30. Goodbye forever, Snapfish. I expected a whole lot more from you!

Three times my husband and I have tried to order prints on the new version of Snapfish and three times we were unsuccessful and wasted an enormous amount of time. Live chat was horrible as the assistants could not answer my questions or lend any significant help. I even telephoned to get a real person to take me through the steps and still I was not able to order the prints. They blamed my browser but when we changed to Google chrome the problem was not resolved. I just want to order from a few albums and then be done with Snapfish. I would never recommend them nor would I ever use them again.
Horrible experience. JJF

Do NOT go through Snapfish for order pickup through walmart. Walmart was out of the envelopes (that i paid for but was never disclosed as not being available on snapfish). Snapfish would not take ownership since i picked up at walmart and walmart will not take ownership because i ordered through snapfish. It's not worth the headache. My advice is just order directly from where you are picking up, its probably cheaper anyways. I definitely think snapfish should have stepped up in this scenario since that is who i ordered through