Snapfish

So there are a lot of disgruntled people out there. Snapfish has taken a huge nosedive in my books. I have used them for years, canvas prints, calendars, mugs, photobooks etc. Just had some photoblocks printed - what a disgrace. They arrived with the edges all peeling, scratches on the front, damaged and mangled corners and damage on the black matt edging, glue spots on the photos. Admittedly Snapfish have agreed to remake them for me - but if this is a sample of their work now, this customer is not impressed.
I too lost a photobook that I had been compiling on the history of my family, hours of research lost. I asked them via online chat if my book was safe and would it be migrated to the new site and was assured more than once that it was fine... then after the allocated time frame it still wasn't there, so back onto online chat only to be told that mine didn't come over because the design I had used had been discontinued. That wasn't correct, they are still supplying the same size black leather album that I had been colating. So back to the drawing board.
Like some others I would like to use another supplier, but Snapfish seem to offer the best editing tools etc especially for photobooks.

Absolutely the worst prints I've ever seen. A 4 year old with a box of crayons could make better pictures

Awfull customer services. All they do is fob you off. I recieved photo bookes all cropped heads chopped off the lot so i rang them upfirst time was put on hold and he didnt come back secont time he told me i need to rotate them all?! So after that i tried the web chat afer an hour of waiting for simple replys i was forced to ask for a refund, quickes reply and money was back in account in seconds. They just dont no how or dont want to help with blunders on their part

Well, after 10 years of brand loyalty, I am a Snapfish customer no more! The NEW Snapfish has NOT improved! I gave the company another chance after a botched summer order because of all of the deals offered. I was skeptical, but I trusted them with my most important order of the year, Christmas cards, and they failed me. It took them 9 days to process 20 flat cards, a simple order, before they were shipped... now I have no time to make any changes if this order is not right. The length of time to process order I've made has been longer than is advertised, my summer order arrived damaged, and the Edit program is unbelievably difficult even though I have been editing photos for years. I spent 30 minutes trying to "change the size" so that I could order 5x7's in addition to the 4x6 photos... the only option I was repeatedly given was to add 4x5.3 photos... not even close to what I needed! The online chat option was useless when trying to resolve my problem as I am told that there are 110 people in front of me... hmmmm, I must not be the only one experiencing problems. Everything that has supposedly "improved" with Snapfish has actually made it a more difficult and time-consuming process. Very disappointing... so long Snapfish, hello competitor!

I never write reviews. However, I am so upset right now with the customer service from this company. I am currently making a photo album of pictures of my little girl who passed away one year ago. I have vacillated between all of the photo apps for months, and I finally chose Snapfish because it got some great reviews online. I was so so so disappointed when I received the 200 pics that I ordered. They were very dark, and many of them had been cropped ( I did not crop them). I double-checked the photos I had uploaded to make sure that I didn't upload low quality pics, and they were all very clear and good quality. After a few chats with different agents at Snapfish, I was able to get an e-mail to send some examples of the unusable photos. I explained to them several times that these photos were very meaningful to me as they were of my little girl that had passed away. This was on Oct 8. I just now (Oct 13) received another email from them asking me to send them more photos as proof. I was about to, but then I realized how horrible these people must be to make me keep sending them their crappy pics of my dead daughter in order for them to keep their stupid 12 dollars that I paid. I just wanted copies of the pics that I uploaded, and instead I got a ton of too dark and unusable pics. I don't expect special treatment because of my daughter dying, but I do expect a quality product. Please don't use this company. They don't care about their customers.

I have used SnapFish for years. Over the years, I have created and ordered 18 different projects. Of the 18 projects, 10 of them have been family calendars that are created by everyone in my family and are distributed at our annual family Christmas celebration. Year after year, I have paid for express shipping and always have had the orders completed by the 10th of December. This year was no different.

We completed our order on December 10th and paid over $100 for express shipping of 24 calendars. The delivery date of 12/20/2023 was given on the order. I noticed that the order was still processing on the 18th and I reached out to SnapFish on the 12/19 to confirm the issue via their CHAT tool (the only way to contact them). I went round and round with them but was assured that the order would ship in time.

On 12/20 I checked the status again and the order was still marked as processing. I spent the next 40 minutes trying to connect with customer service via chat again. Again, I was given the same platitudes and promises. I asked to speak to a manager but was informed that this was not possible.

I still have no resolution to the issue and am left in absolute frustration! I can assure you that I will be looking at other options next year.

This is the 3rd time now that I'm reaching out about this, I have been working on a 12x12 book, with almost 90 pages for months. It was supposed to be a Christmas gift.
Friday I was finishing my last couple pages, saved the project and then all my backgrounds and embellishments were gone, I now have all gray backgrounds with the exception of a few pages and no embellishments anywhere.
The 1st time I contacted support they told me 2 hours, I wake up Saturday morning and I have nothing. I reach out again, the guy offers me the book for free if I will redo all the work. I do not have months to do this again; I need this book ordered today to get it by Christmas.
He tells me it has to be escalated because there was a technical issue with my book, ok fine, well its Monday and I need this done and ordered today.
I'm appalled by the customer service I'm receiving, I have been a loyal Snap Fish customer for years and recommend your site to everyone who asks "where did you get this beautiful book". After this experience I will never recommend or use Snapfish again.
Please don't tell me my data is not recoverable, I have worked in IT for 20 years, 10 of that as a network administrator, I'm very familiar with the techniques to backup and restore data, its very simple and if something is lost on my network I can restore it in minutes. So if you can't do that then your systems really aren't up to par and people shouldn't feel comfortable using your site.
Please let me know how you plan to fix this.

Used them a couple of years ago and they were great. This year I ordered Christmas cards on 12/6 and paid for 2 day shipping. Their website says 5 business days to process, around the 15th, and many attempts to try to reach them after being in queue for 516 people (I did screen prints) we ordered 1 day prints from Walmart and mailed my cards. I then tried to reach them to cancel my order. The moment I typed cancel to the chat person from India, I got disconnected, after that 3 attempts of 500 queues to get "There is no one available to help you now try again later" (have screen prints). They finally sent it next day air on 17th to arrive on the 18th. TOO LATE to be useful -contacted customer service (had to email) again to try to return them and they offered me a free canvas tote when I put in my next order - Gee thanks. Worthless pieces of garbage company - NEVER NEVER USE this company They don't stand behind their 100% satisfaction pledge. Read the articles about when Hewlett Packard sold the company and they laid off a ton of workers - it makes sense now.

Absolutely shocking experience, as well as dreadful customer service. STAY AWAY From this company if you don't want to be stressed out of your mind over your order. Payed an extortionate amount for fast delivery well in time for Christmas, literally classed as "overnight delivery". Well tell me what kind of overnight delivery takes 2 weeks? Surely should be renamed to fortnightly delivery. When I purchased my items, (not to mention they charge delivery separate for each item even though going to same address) the predicted date was well before Christmas. When the item was dispatched it's now saying it will take several days longer, so if I'm lucky it will come before the end of the new year! It can't be tracked either! Tried messaging their social media and emailing which I got no response from, not to mention I also saw many angry comments from customers with the same problem as me, which suggests this happens often. I tried the live chat option, which dosnt work. And also tried calling customer service, which IF you do finally get through, they put you on hold for no obvious reason, and leave you on hold until you have no choice but to hang up and ring again, or they just hang up on you if you won't hang up on them! There is no logical reason to be putting someone on hold for over 20 minutes just to "check" an order status. I hope everyone reading this review decides to order elsewhere, as only then snapfish will start to improve. As even if I do manage to get a refund AFTER the new year, I still won't have my gifts for Christmas, and now don't even have time to order them from elsewhere. Every other order I've placed from other companies has came in time, so just really does say a lot about the terrible service of this company. AVOID like the plague

Worst site, worst finished product. Worst customer service. They blamed me for not cropping the pictures correctly. I'm sorry, I gave them a picture of a family, they sent me a print of two bodies with no heads. The photos of my sister and I are ORANGE. We look like Willy Wonka's "oompah-loompahs." They claimed the original photos were low resolution and I should have known to click on higher resolution. There was no red flag or indication on the site that the resolution was a problem. You need the computer skills of Steve Jobs and the talent of Annie Liebowitz to be able to receive prints worth framing. I ordered dozens of photos, 3x4 all the way to 8x10's. Multiples of each picture! Over $100 worth of garbage. No free shipping, what a waste of time and money.
And none of them are worth the paper they're printed on. If they aren't washed out, they are orange. If they have full body shots, tall people don't have heads. Run, don't walk to your nearest local motophoto or just show people pictures on your phone. One star is too generous

Good value, easy to use site. Order incomplete have tried several times to contact them with no success…. Boo

I can not describe how annoyed/ angered/ infuriated I am with the updated snapfish at the moment.

I have been using SF for years so was greatly concerned about loosing all my pre-2014 projects, my photobooks especially (oh the hours I had put into creating them) So I called up the a customer service representative.

Apparently the new site's software is incompatible with the old hence why projects were going to be deleted BUT I was told the way to save them was to go into the photobooks, modify them in some way and re-save them with a 2016 date to circumvent the pre-2014 cut off. They couldn't 'guarantee' this would work but to give it a try as 'apparently' it worked in New Zealand. That wasn't good enough for me so I asked if I could buy a hard copy in the form of a cd, dvd or usb stick from them. Couldn't do that either because of copywrite, which apparently applies even if the items are going to be permanently deleted.

Well NONE of my photobooks came across and to make matters worse ALL of my photo's are now completely out of order.

All in all I would NOT recommend this company anymore, especially as the same thing could occur the next time SF decide to update their software.

I will NEVER use Snapfish again! You THINK you are getting a good deal - but it turns out that they GOUGE you with the price of shipping - I am talking $60 shipping for 2 books and about 300 photos. SIXTY DOLLARS! In a world where free shipping is the norm - this is OUTRAGEOUS! With research I found out - this is how they catch you. I uploaded thousands of photos (that took a LONG time) - so I felt stuck using them.

That wasn't the worst problem.

I put an order in on 12/13/22. For 2 books and about 15 pictures. I pay EXTRA at checkout for shipping for my order to arrive on 12/21/22. I figure, even if it's 1 or 2 days late - I will be fine for Christmas. Wrong.
I checked my order on 12/13/22. It now says arriving on 12/27/22 - obviously AFTER Christmas.
I think - something must be wrong - I paid MORE for faster shipping. I contact the USELESS people on chat. They are useless. They tell me a supervisor will email by the end of the day. No email was sent.
I contact them AGAIN (wasting MORE of my time). They say the SAME thing. Someone will email me. Finally, I get the email. And all it says is, "We're sorry. Shipping is an estimate." (In MANY more words).

I was told my order would come on 12/21/22. It says it will get here on 12/27/22. That's a difference of SIX days! I am a math teacher - THAT'S NOT A GOOD ESTIMATION! They should know holidays are WAY busier than normal.

Also their quality SUCKS compared to other companies.

NEVER use Snapfish AGAIN!

I can't express enough how disappointed and frustrated I am with Snapfish and their abysmal service. I placed an order a whopping 21 days ago, and to this day, I have yet to receive any indication that they care about fulfilling it.

The lack of communication is mind-boggling. I've reached out to their customer service multiple times, and each attempt has been met with nothing but generic responses and empty promises. It's as if they have a script to follow without any actual intention of resolving issues.

The most infuriating part is the total absence of accountability. No one at Snapfish seems to take ownership of the problem. My order is apparently stuck in some black hole with no updates or estimated delivery time. This level of incompetence is unacceptable.

The website boasts about their commitment to customer satisfaction, but my experience paints a different picture. I've spent my hard-earned money on a product that seems to be lost in limbo, and Snapfish couldn't care less.

To add insult to injury, the quality of their customer service is shockingly poor. It's evident that they lack both the knowledge and the authority to address customer concerns effectively. It's disheartening to think that a company of this scale could be so negligent in fulfilling its promises.

In conclusion, my experience with Snapfish has been a nightmare. A simple order has turned into a three-week ordeal of frustration, disappointment, and wasted time. I would strongly advise anyone considering Snapfish for their photo printing needs to think twice and explore alternatives that actually prioritize customer satisfaction. Save yourself the headache and avoid Snapfish at all costs.

Ordered 110 Christmas cards from Snapfish, the first time I have ordered through them. When the cards arrived, about 30 of the cards had a printing defect, red ink smeared on the photo and down through the greeting. (see photo-you can actually read "Snapfish" printed to the left of my photo) I contacted Snapfish by chat the day I received the cards. The agent, with whom I had difficulty communicating with, offered credit for a future order, for the cards, not the shipping. I asked they reprint the 30 damaged cards and mail them expedited, which is what I had paid for in the original order and was told it would be done, "no problem." Three days later, with no response from Snapfish, I chatted again with them and asked for a manager. I was told my complaint would be "escalated." The following is part of email response by manager: "As a result, we want to arrange replacement for 30 cards that came with red ink. Sincerely, Pavan" Ten days after delivery of defective cards, no other responses, no notification that cards are being reprinted. I am now contacting my credit card company to dispute the charge. I have to order cards from another vendor to have the number I need and will have to again pay for expedited service. For years, I have ordered from Tiny Prints or Shutterfly with no issues other than late shipping one time, which when I notified them, they refunded my shipping costs. I suspect Snapfish will later offer to "credit" me for a future order. I don't want a future order. I want the defective cards to be reprinted and mailed to me so I can finish sending out my Christmas cards in time for Christmas!