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Super.com has a consumer rating of 3.7 stars from 2,062 reviews, indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Super.com most frequently mention customer service, credit card and hotel room problems.Super.com ranks 7th among Plane Tickets sites.
This company responds to reviews on average within 2 days
Great price for hotels, and an easy booking process. No issues. I didnt have the need to connect with customer service since it was pretty easy to follow thru
They give you low prices by putting a very very small fine print that they don't cover any other fees other than the room. You have to pay the hotel for other fees. Never had this problems with other platforms. Stay away no matter how cheap they state. There's always hidden fees somewhere
They give you low prices by putting a very very small fine print that they don't cover any other fees other than the room. You have to pay the hotel for other fees. Never had this problems with other platforms. Stay away no matter how cheap they state. There's always hidden fees somewhere
I travel a lot and have hundreds of experiences making reservations online. Super.com can be tricky. WARNING: I tried to make a reservation for the 31st and went through credit card payment, etcetera, but when I hit confirm, it said the room was no longer available, but they had a better choice for $30 more, same hotel. It was almost midnight, so I clicked ok. It booked the room without warning me that it was for the FOLLOWING week. I called customer service and they told me the reservation was not cancellable even though it was their site that mislead me. The hotel said that super.com could cancel it if they wanted but the hotel can't. So frustrating to throw away $178.91 and get zero customer service. The time before this, it changed from king to queen beds. I'm done with Super.Com! WARNING: Be careful and review everything before you confirm.
Tip for consumers:
Spend a little more on expedia to not have the hassles of mis-bookings
Hi William,
Thanks for bringing this to our attention. We know how important it is to have your booking align with your travel plans. We assure you that integrity and transparency are at the core of our services.
Please keep in mind that we are not able to modify any reservations or change your research. Your reservations are based on the criteria you provided. If your preferred dates are not available, we will inform you and show you the next best options. Therefore, it is essential to carefully check all details such as dates, location, room type, and price before finalizing your reservation. Also, don't forget to review our cancellation policy for more information on your options.
As your booking is non-refundable, any modifications or cancellations usually require approval from the hotel. We recommend contacting the hotel directly to discuss any potential changes.
If they approve, we're happy to help with issuing a refund or compensation. Once you've secured approval from the hotel, you can initiate the cancellation by visiting: http://go.super.com/amendmentform and following the prompts.
We hope this clears up any concerns you may have had!
I contacted the hotel directly to ensure that they did indeed have my reservation. I had not used Super.com before. The reservation did not show up on their database. I emailed them but have not received a reply.
I also had an issue with the 'refer a friend discount'. My friend Dorothy Price had booked for the same date ( May 31/25) and sent me the discount code. There was no option to enter it on my checkout page. When I went to the help files it said that the room I booked May have not been eligible for the discount. Perhaps you can research that for me. Thank you.
It was virtual chat so far.
Referred by Dorothy Price
Because I had to change the date of my Hotel stay, the whole cancelation and rebooking process along with having to "set up an account" ending up with a credit in your system rather than it being applied to the new booking. Just added aggravation to the process and feeling of being taken advantage of online.
Polite, but not very effective at solving the issue with timeliness and confidence on my part.
Cheapest price for the room $118.00 w/taxes (should have saved me $60.00 and so far has ended up with me being charged for three room charges.) Expedia, was next closest $148.00. I will use them next time and hopefully avoid the aggravation. Would be worth the $30.00 :(
Hey Robert,
Thanks for sharing your experience with us! We want to make sure every customer is taken care of, and we're here to help.
Upon review, please know that when you canceled your first reservation, you chose to receive your refund in credits, which is why the refund was issued this way. We understand this might not have been your intention, but that was the option selected.
Using these credits for future bookings is super easy! Once you select your hotel and room, just head to the booking page and look for the "credits" tab under "cancellation policy." You can easily apply the amount you want.
Since you intended to apply those credits in your new booking but couldn’t, our Support Team has removed them and issued a refund to your original payment method. You should see it in 3-5 business days, depending on your bank.
As for the three charges on your card, please know that we only have two confirmed reservations on our end: one canceled and refunded, and the other still active. Please check the email from our Support Team for the next steps, and we'll investigate this further.
We’re here to assist you every step of the way!
We had booked a room at Econo Lodge in Pittsfield Ma,,When he went to check in it was no longer the Econo lodge, they had been sold. He had to pay twice. I have tried to contact Super.com and all I get is a run around. Try to talk online, just push me off to someone else. I am out the money we paid Super. Com. Where did my money go.?
Hi Barbara,
Thank you for reaching out about your reservation Econo Lodge in Pittsfield Ma.
Your feedback is invaluable to us, as it guides our continual improvement and growth. We're here to listen and make things right for you. We're dedicated to ensuring every customer feels fully supported, and we're here to make things right. We take these matters seriously and assure you that integrity and transparency are at the core of our services.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team. This will enable them to investigate your situation thoroughly and establish direct communication with you.
We appreciate your cooperation and look forward to assisting you.
Took them about 30 minutes to figure it out, and that was even with two other couples who also used super.com and checked in a few hours before we did. They had the same issues.
Price - booked by a friend
Great price for hotels, and an easy booking process. No issues. I didnt have the need to connect with customer service since it was pretty easy to follow thru
Super.com was easy to use for my hotel needs. I am grateful and look forward to the accommodations selected!
Seemed like the right option for me.
Booked hotel at good price. Super.com was easy to work with and the hotel is located in a great area.
Good pricing
Jus a quick call,they directed me right through it, before you knew it I was already booked thank you
Someone referred me to super 8 and it was jus like they said,quick and easy
With "Super" I was able to get a best proce for ery good hotel. I´m very satisfied with servise. Well done!
With the exception of being able to get a printed receipt at the hotel, it is all good.
I've had this app and even the membership for well over a month and for some reason the credits you earn on "every trip" like never load It's honestly one of the reasons I couldn't give it 5 stars
It also stated 24hr customer service and that’s half tru it’s only an online bot and the bot will send you to the customer service rep who is available at 8 am to 7 I’m not sure why that information isn’t available right away
Found the hotel on line. It fitted with my plans, so I booked the room I needed
Recommendations plus price
Good source of options, easy choosing, well priced, good follow up
Great experience and a great price and exactly the location me and my family was looking for
What a great way to find rooms at reasonable prices for great rooms.
It worked as advertised.
Booking was easy, although the biggest issue was booking multiple rooms at the same time.
Best rates, location, and quality.
Super.com was a convenient search tool to find the best rate for my hotel stay.
I chose Super.com because they offered the same rooms for cheaper rates than other sites,
Very easy to use and fast. Had no issues at all with booking a hotel room.
Referral from a family member.
Great experience finding and booking hotel rooms for our road trip.
Easy to deal with!
It had the best prices.
Simple UI, and I liked it. Rescheduling visit days was a bit complicated but not bad.
Super.com is quick and easy to use with great deals anywhere!
Best prices, paid online
Easy to use app. Booking confirmation arrives via text and email. Super convenient.
Because you have the best hotel prices and you receive money back.
Easy and fast followed by a confirmation after payment. Site gave you good options.
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Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Hey Jacky,
Thank you for voicing your concerns! We take these matters seriously, as integrity and transparency are at the heart of our services. We strive to always be transparent with our customers and give all the information needed, both before and after booking.
Our hotel rooms are sourced from diverse partners and wholesalers to offer you the best rates, including access to exclusive deals. We aim to provide a positive and seamless booking experience for our customers.
When booking with Super.com, room rates at checkout include all applicable sales taxes, giving you a clear understanding of the total cost upfront. On the final checkout page, you will find the total price, which includes all fees and taxes.
However, it's important to note that some hotels may have additional mandatory fees, like resort fees, deposits, tourism taxes, or other charges, such as cleaning fees.
You can find information about these fees in the "About" section of each hotel page or in the hotel’s terms and conditions before booking. At the bottom of the 'About' page, you'll find the 'Mandatory Fees' section, which lists charges imposed exclusively by the hotel on all guests, payable onsite.
Since these fees are charged directly by the property, they’re separate from what Super.com handles.
If you need any assistance, please don’t hesitate to reach out! Our friendly 24/7 live agents are always here to help. You can find all our contact information on the app and site: https://www.super.com/support.
We hope this helps clear things up and remember—we’re always here for you!