soccer.com

I ordered a pair of cleats for my son. We needed them fast so I had them overnighted. A week past no cleats. I called they are back ordered. I canceled the order. Fast forward 7 weeks and cleats show up and 156.00 is taken from my account including over night shipping. This also overdraws my account. Bank charges me 40.00 overdraft fee. I called and she said yes we see you canceled the order it must have been a glitch in the system. We can return money for cleats but not overnight shipping fees. (Which took 7 weeks). Or overdraft fees. I never received one email. It's been 10 days and still have not received my refund. Terrible company! A joke to the soccer community. Can not believe people still order from them. They did not even try to make things right. Stay Away!

Our club directed us to order our children's uniforms from soccer.com. We followed the size chart provided on the web page, and even ordered up to ensure that the uniforms would be big enough. The size charts are obviously completely wrong, because the uniforms that we thought would be big are actually at least one size too small. Soccer.com will not allow us to exchange, and they will not accept any responsibilty for the fact that the uniforms are not as advertised. I should file a chargeback, but our club has offered to buy the too small uniforms in the hopes that they can re-sell them to another player.
Clubs and leagues should avoid ordering from this company at all costs.

I order two pairs of cleats in 2 different orders. I received 1 pair and the other pair got returned to them. I called 5 times to asking them when they will re-delivery the items? The customer service just keep telling me that they will resend the item after they receive the return order. USPS tracking shows they have delivered the return item a week ago. I called them again in 6th time, they still told me they have not received or scanned the returned item yet. It will take another 1-2 weeks to process it and resend me the cleat. This is ridiculous! I requested for a refund, and they also told me that they have to confirm of receiving the item before issuing the refund, it will the same as they said another 1-2 weeks. I don't know how the heck is this company SOCCER.COM still in business. If you want to order something from SOCCER.COM, make sure you have a lucky day, or pray for youself...

At first I was looking at these bad review and it was worried but when my Messi Jersey arrived is legit I didn't take long to arrived. It took about 1 week to arrived. I don't know what these bad reviews are about.

I order a pair of cleats on June 17th, the day they were released to be ordered. These shoes had a ship date of July 20th. This is common for some new release cleats to have back order ship date. I called on July 20th to check and was told they are in stock but will be shipping next week. At this point i could have ordered these shoes from England and still gotten them. Soccer.com told me they would be shipping soon. The cleats did not ship a week later. I called and was told the new date was August 25th. August 25th came and no shipment. I call and now the shoes are out of stock. Soccer.com has gone to complete crap.

I placed an order for my daughter's soccer uniform. After I placed the order I got a notification that her jerseys wouldn't be sent for a month and a half. I called that day to cancel my order no one answered the phone sent an email nothing finally spoke to someone 2 days later. They wouldn't cancel my order! She will get to use her uniforms for one game! That's an expensive uniform for one game. I understand do to COVID everything behind but do the right thing if you can't get the uniforms there in time cancel the order. They absolutely refused to do so! Very disappointing that they are taking advantage of us during this time! I would highly suggest never using this company

Omg. 4 weeks for 2 pares socks? Please do not buy anything in this virtual store.
Omg. 4 weeks for 2 pares socks? Please do not buy anything in this virtual store.
Omg. 4 weeks for 2 pares socks? Please do not buy anything in this virtual store.
Omg. 4 weeks for 2 pares socks? Please do not buy anything in this virtual store.
Omg. 4 weeks for 2 pares socks? Please do not buy anything in this virtual store.
Omg. 4 weeks for 2 pares socks? Please do not buy anything in this virtual store.

I purchased $250 worth of soccer balls across two orders - one was 'delivered' to my address apparently, and the other couldn't find my address. It's a quite simple address - no N or SW in the address, just a simple lay out.
After speaking to TWO different representatives in their "customer service" department, I doubled checked they had my correct address, and that I knew where I lived!

One representative in particular (Tracy) was highly sarcastic in her tone, and routinely "scripted" offered nothing but insincere excuses after I stated my problem very nicely, with an understanding that I the customer is not satisfied in the BEAR MINIMUM of the customer service being offered!

After this debacle, I issued a full refund, which I don't even know I'll receive as we're in the "tracking trace period" Tracy explained stating 3-5 days! Really poor form Soccer.com