• Sofamania

Sofamania

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Overview

Sofamania has a rating of 3.7 stars from 418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sofamania most frequently mention customer service, good quality, and long hours. Sofamania ranks 11th among Furniture sites.

  • Service
    36
  • Value
    36
  • Shipping
    34
  • Returns
    21
  • Quality
    35
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
37
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How would you rate Sofamania?
Top Positive Review

“Great problem resolution and customer service!”

Brittany P.
3/29/19

I ordered two Kandy Victorian- Style Chesterfield Velvet Double Sofas from Sofamania.com in the color beige however one half of my order was shipped in the incorrect color light grey. I contacted sofamania.com customer service and after I sent them a few photos of the incorrect product received, they promptly resolved my issue by having the correct sofa color shipped to my home within a couple of days. Thank you sofamania.com team for making this correction as seamless as possible; I will continue to be a return customer ;)

Top Critical Review

“The most uncomfortable”

Negjn H.
2/4/24

I bought the Amanda model. Besides being super uncomfortable the center caved in after 5 months!it went ot of shaped i am not big or fat person and i live alone either. So disappointed. And the customer service just say sry we couldn't do anything :) totally unfair and the worst experience that i've everhad

Reviews (418)

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customer service (82)
Thumbnail of user tomasd32
India
1 review
0 helpful votes
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October 23rd, 2019

When i received my sofa, it was packaged properly and the driver was so kind however i was upset because i already informed the team to deliver the package at the back side of my apartment and i guess i missed your message in which your team responded that driver will leave the package at the main gate or at the leasing/management office. I wish you could have stated that information in the description section only. However, i am completely impressed with the quality of the fabric, wooden material and hard metal used to make this sofa. So comfortable and everyone liked it!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user verat17
1 review
0 helpful votes
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October 11th, 2018

It came very well packaged, got it with in a week which adds more icing on the cake. The associate I spoke with was informative and professional. The table is nice and sturdy. These chair have high relaxation experience. It looks great in my patio. Great value fo money and nice quality.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Glad to hear! Thanks for the positive review!

Thumbnail of user carmellar1
New Jersey
1 review
1 helpful vote
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September 1st, 2019

I love this sofa very much. Very comfortable, easy to assemble as i assembeled it by myself, adored by every near and dear ones, very elegant, it's great! This is not my 1st purchase from your online store however it is the best buy i would like to say. The other items i expected to work properly for years but one of the chair legs were not able to support and it got broke after just 8 months. This sofa is amazing, holding capacity is good and the durability is nice as it's been almost 2 years from when i purchased it.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you so much for taking the time to share your experience as it is much valued and appreciated! Thank you for your business!

Regards,
Aldo S
www.sofamania.com

Thumbnail of user tracyn117
Florida
1 review
0 helpful votes
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March 23rd, 2020

This bed is good to buy as the wooden slats & other material is of nice quality... Came with the clear instructions & other parts to assemble in the box... Though one of the hole was not properly drilled however my husband managed to make it even... Just wondering it to last long as we believe in your company.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. We greatly appreciate your feedback and always look forward to hearing from out customers. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user leighm34
Illinois
1 review
8 helpful votes
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March 30th, 2017

I bought a light gray tufted sofa from sofamania.com and the color was totally off from the picture, it was cheaply made, it broke within a week and I tried calling several times to try to get a refund or it fixed or something and my calls were totally ignored. I was never called back or contacted in anyway and now have a broken sofa I paid $530.00 for! Do NOT purchase from them, they are a total scam!

Thumbnail of user kimw409
California
1 review
0 helpful votes
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August 19th, 2019

I purchased one of the fine looking sofa for my room. When i received it, the box was not in good condition and there was little scratch on the back rest of the item. I got very upset and immediately contacted the customer support team. At first, i was yelling at them because of my experience however the way they handled the situation is amazing. The rep. Was very polite and able to understand my situation. Accordingly offered me the best alternatives available. I choose one of the option that is the replacement part and received the part within 4 business days. Since then i never faced any problem with this item. I am happy with the durability, quality of the item and of course the most important aspect of any organisation their team work and human resources strength. Keep continuing your work, my best wishes with you.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello Kim,

Thank you for sharing your experience, we do apologize for any inconvenience cause but are very glad to hear we were able to rectify the matter and that you are satisfied, thank you!

Regards,
Aldo S.

Thumbnail of user darriny1
New Jersey
1 review
0 helpful votes
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December 19th, 2019

Good mattress... Nice comfort... Brought it for my daughter as she was going for higher studies and going to stay in hostel. I am happy that it arrived on time and there was no chemical smell. The fabric is quite soft and smooth... My daughter loves it... Thank you...

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

Thumbnail of user johnathanf14
New Jersey
1 review
0 helpful votes
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May 14th, 2019

How can i express my emotions for the experience that i had with team sofamania. I am so happy due to which tears are coming out of my eyes. I ordered one couch for my boyfriend and it was supposed to be deliver in 2-4 weeks. I was hopeless as i needed this item urgently before my boyfriend leaves the state. I am really touched with the amazing delivery service as i got this item on time only within 3 weeks which was more than my expectation. You made my day the happiest day of my life because it was very important gift to my boyfriend. I love you so much and keep on delivering the happiness through your amazing service.

Thumbnail of user tiffanyl162
Florida
1 review
3 helpful votes
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January 25th, 2019

Still never received my furniture! Since November and it's about to be February. Chat with the company several times via email! Sends me a refund because it wasn't in stock but still sends me half my order. Once I reached out and explained they shipped me half the order they told me I have to send payment to receive the second half. I pay again and still no furniture. Like seriously just be truthful about your stock instead of taking people hard earned money to make a fake sale and never give them their items. The worse ever

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello Tiffany, we do apologize we were not able to fulfill your order. Please allow me to look further into your funds to ensure these have been fully refunded. Thank you.

Thumbnail of user erniel21
New Jersey
1 review
0 helpful votes
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May 26th, 2019

So I bought these chairs from them. Chairs are attractive and look expensive. Instructions were clear and assambly was easy. I had few queries and Sofamania team was able to resolve them and helped me making my mind for the purchase. They even sent me the soft copy of instructions even before I went ahead with the order. Package was delivered within a few days and the chairs were neatly packed. The web site is also excellent and very easy to navigate. Sofamania deserve a praise for their focus on service and rightly priced products. Highly recommended.

Thumbnail of user trudyb22
New Jersey
1 review
0 helpful votes
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May 23rd, 2019

The coffee table is too beautiful and goes perfectly with my living room's ambiance. I am quite happy with the service and the expert delivery guys. Keep it up the good work. I will recommend this product to all my family members and friends. Cheers SofaMania!

Thumbnail of user elbav
New Jersey
1 review
0 helpful votes
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August 8th, 2019

This mattress is very comfortable though little firm. I have purchased this mattress 6 months ago in times of need and happy to have it. For my kids and me, it is as per the expectations however for my grandparents it is little hard as they are in their 70s. In the beginning, i was little suspicious about my transcation taking into consideration my experiences with other companies but your manufacturers did a good job by manufacturing such a comfortable products and i do wish if you can open stores at various locations so that we can receive the item soon. Please look into it, if possible. Thank you, SofaMania!

Thumbnail of user kristopherl17
New Jersey
1 review
0 helpful votes
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September 13th, 2019

Awesome chair. Arrived on time. The box was little rough but inside the chair was perfect. The legs when on in 3 minutes, no issues. Looks great, comfortable, lots of complements. So glad I got it. It is liked by everyone. In all, a great product!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello, thank you so much for your feedback, we are truly glad to hear you are satisfied with your purchase, thank you for shopping Sofamania.com!

Regards,
Aldo S.
Sofamania.com

Thumbnail of user altons23
1 review
0 helpful votes
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March 14th, 2020

This sofa is spacious enough for 3 to 4 people sitting & my kids love playing on it... I thought that it would be pure leather however it is not still it provides leatherette feeling... Tufted design provides modern & sophisticated look to it... Good comfort!

Thumbnail of user estebanc24
New Jersey
1 review
0 helpful votes
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August 1st, 2019

Amazing people i have ever spoken to, they assisted me with every query that i had before placing the order and after placing it. Your collection of items is also amazing, the colors are vibrant and to the top of it you believe in delivering customer satisfaction at every level. I received my item within the time frame and the quality of the product is marvellous. In all, one can trust you and buy beutiful furniture from your online store without giving a second thought.

Thumbnail of user sherryd47
North Carolina
1 review
3 helpful votes
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March 27th, 2018

This is the worst experience I have ever had ordering anything! First they charge your CC before your order even ships then they lie to you about when you will get your order. My (shipping in 4-6 wks) turned out to be another 4 to 6 weeks to ship out due to being on back order! I cancelled the order and told them they better not charge me a restocking fee. If they cant fill the orders any better than this then they should close up SHOP!

Thumbnail of user josefinas6
Minnesota
1 review
0 helpful votes
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November 11th, 2018

Shoppig furniture online is a BIG risk, I was worried as i was ordering a sofa on sofamania because if things go wrong, I would be losing a good amount of money. Happily, though, I am really pleased with how well it all turned out. My order was delivered in time without damages. The quality and construction of the sofa is good for the price. Overall a satisfying experience.

Thumbnail of user sasham42
New Jersey
1 review
0 helpful votes
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August 23rd, 2019

I am very happy to see your collections. Different style, unique structure, ongoing discount code, clear and easy return/replacement policy which in altogether helped me out in making my decision to purchase 1st furniture online from you. This sofa is very good in terms of comfortness and firmness. As i needed it urgently, i forgot to go through the shipping method your company takes to ship any item. Later, when i received the tracking and started trace of it i come to realize that i made a mistake and i will not receive my item on time. But you nailed it 1st time itself by managing it to reach to me by the occasion. It was shipped through local carrier and i myself went to the curb in order to collect the delivery. The fabric quality is amazing and most important everyone liked it. Thank you!

Thumbnail of user maric29
New Jersey
1 review
0 helpful votes
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May 31st, 2019

This was my first time purchasing online from an independent store like Sofamania. I purchase a lot of stuff off Amazon and eBay, I have trust in their customer first approach. The couch Sofamania selling was perfect in terms of budget and my expectations and I took the plunge. I spoke to them after placing the order and they assured me of timely delivery, I found them reasonable with the time frame and the customer support was professional. Delivery was on time and uneventful. Couch turned out to be pretty comfortable, cushions are just right on softness, not too firm, not too squishy. The fabric is nice & thick & the quality seems to be good. I love the couch for what I paid for it. Best of all I got it on 15% discount as honestly, I was no way willing to pay the list price for it... Lol!

Thumbnail of user bonnier124
New Jersey
1 review
0 helpful votes
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October 2nd, 2019

I bought this chaise lounge for my 2 kids. I checked the description before ordering it and did spoke to the team rep. About the details of the item just to be sure that there is no material used while manufacturing which is allergetic in nature. I received the chaise lounge within the time frame and very minimal assembly was required. My kids were happy to have it in purple color as they like it the most. They sit for long hours and do sort of activities together on it.

Thumbnail of user harlanl11
New York
1 review
0 helpful votes
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December 22nd, 2019

Really love to sit on this sofa... Such a comfortable one... Slight issue with the tracking that i faced in the beginning however customer service team of the company really did well to rectify the issue quickly... Later, i got all the information on time... Was in good packaging... Thank you...

Thumbnail of user vondah4
New Jersey
1 review
0 helpful votes
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August 22nd, 2019

This sectional is very good. I ordered in a little hurry as it was showing on the website less quantity get it asap. The velvet is very soft and the color looks so lavish in the main area of my room. I did not expect such a quality in my 1st online purchase from your company. However, this is an amazing experience. I also felt in the beginning price is little high and now i am assuming that i was wrong because this sofa is designed and manufactured wonderfully. Cushions are very comfortable and good to touch and feel. My room is looking good since the entry of this sofa to the right place.

Thumbnail of user kasih2
Minnesota
1 review
0 helpful votes
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July 15th, 2019

I bought the Sofa that reclined into a futon, however, when I set the sofa up the back leg broke off. I cant even use it as a futon now, which is why I bought it. The construction of the sofa was horrible. I had to tear the bottom of the fabric to get the screws through. Not to mention it's by far the most uncomfortable sofa I have even sat on. Plus it came with a black stain. Customer service is non-existent!

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Hello Kasi,

I do apologize for the issue on hand. I was able to locate the order and I see this item was delivered today. However I do need to advisor that I am not able to obtain any correspondence with the email address associated with the order: kasihux30@gmail.com regarding the issues on hand. We do advise that you provide images to info@sofamania.com for proper resolution. Thank you.

Aldo S.
www.sofamania.com

Thumbnail of user raymondb62
New York
1 review
2 helpful votes
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April 25th, 2018

If you are on the fence about buying from them- don't be! These Guys are Good! I was really hesitate initially to buy the loveseat from them, especially when I see that there were negative reviews for Sofamania, however I spoke to them to confirm everything before buying and took a leap of faith! I am so happy I did! The Item arrived 2 days before the expected delivery date, and was packed well. Looks Great for the price! Great Customer Service.!

Service
Value
Shipping
Quality
Thumbnail of user gustavom58
New Jersey
1 review
0 helpful votes
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November 1st, 2019

I must say, this sofa is beautifully designed and brings lot of comfort and coziness that you do not feel like getting up from it. My parents also liked it. The shiny velvet fabric of this sofa and classy shape makes it more attractive and gives luxurious feel at home. It is spacious enough for 3 to 4 people and also have good weight holding capacity.

Thumbnail of user aldos17
Aldo S. – Sofamania Rep

Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!

Aldo Scotti
Sofamania.com

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Thumbnail of user aldos17
Aldo S.
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